Complaint Rating:

I joined Curves for Women in March of 2005. Upon sign up, I asked them about cancellation of the one year membership, and the assured me, that with a doctors note, you can cancel your membership with just a charge of one months payment - fine, I joined! In November of 2005, I became pregnant and did not wish to continue with my memebership for fear of losing the pregnancy. My dues were not due until the 7th of the month - well on the evening of the 6th, my husband dropped off in person the dr. note, yet they still deducted my dues b/c they said they did the banking, etc the night before!!! Then, about a month later, I unfortunatly miscarried. I didn't feel the need to tell the gym my personal business, so I left it at that (since my husband and I were planning on trying for another baby). So in May, I receive a letter saying my membership will be taken off hold and I dues will resume being taken out on may 15th (I receieved the letter on May 5th or so). I immediatly called the following day and the manager was not in, I left a message and she called back the following day. I explained to her the situation (miscarriage b/c she would know anyway b/c my sister attends that gym and everyone knows everyones business). I also told her that if I was still pregnant, I would not be anle to work out at 6 month pregnant!!! She says she will look into what she can do - fast forward to June of this year (2006) and she calls and says I never called her back (she was supposed to call me back). She says the same thing - I will be charged a $89 fee for cancelling - I said fine cancel it then but I HAD a dr. note - she then says the only dr. note that allows to to cancel a membership is when it states you can never work out again!!!! I told her i was never told this upon joining!!!! Then I again told her it made no sense b/c if I was still pregnant, I would be 8 months now - and she tells me "well we have an 8 month pregnant woman working out now" - I dont care, i tell her - i think that woman is crazy then!!! I told her i can't come back b/c the hours stink and i have no one to watch my girls - she says bring them in - i told her i tried that once and got an attitude from an employee. Finally i told her i would come in sept when the girls start pre-k and she said she would call me back and let me know if i could hold it that long!!!!! if i am coming back - i am going for the 2 or 3 months left on the contract and then i will never, ever renew again. On a side note, the hrs. stunk, i never felt i had privacy there - i felt the employees would discuss private stuff they knew about you with other members (i heard it myself while working out there) and the overall attitude stunk - plus i dont think it was a good workout - 3 different employees showed me 3 different ways to work out on one machine!!!!!!!