Complaint Rating:

Company information:
Credit Solutions Of America
United States
creditsolutions.com

I am a current employee for Richardson based Credit Solutions. I have something that should be brought out to the public. This company is misleading customers. They are ripping people off!

Credit Solutions is a debt settlement company. They settle customer's accounts. But there is a lot of misleading the customers. They charge 15% of the total debt for their services. All the company does is advice customers to stop paying their bills and promises they can settle for a low amount of money. The sales department just wants people to sign up so they can start to drain people's bank accounts. The company only calls the creditors if the client has money to settle accounts. Clients are misled to believe Credit Solutions will stop any late charges or other fees. They won't help the client if they don't have any money. They don't care if the client is going to be sued and will not offer legal help in any way. They only want to speak with customers with money to settle. Supervisors will not talk to escalated calls that need to be helped. All they care about is being off the phones and making sure all employees are hitting their calls and only helping customers that have money to settle accounts. I actually try to help customers cancel out of the program to save the money being taken. The customer could have used that money to save or put towards their accounts, instead of paying Credit Solutions to just sit there and do nothing. That's all they do there is sit there and do nothing. Just google search credit solutions complaints and you will see what I'm talking about.

I'm only working there because it’s real hard to find a job these days. As soon as I find something else I will be quitting. I'm really sick of working here and can not wait to get out. I feel sick at my stomach working for this company, knowing they only care about people not cancelling out and keeping the monthly fees to continue to drain customer's accounts.

I really think this company needs to be investigated and brought out to the public. There are some class action law suits on the company, and rightfully so. They delete records from old accounts and get rid of documents all the time. Working there is like going through a revolving door. They hire in huge numbers to get their numbers up then start to *** people out like they're trash off the street. It goes in cycles. It’s ridiculous here. I can give you inside information on this company. I can give you an interview and details on this dishonest company.

I would be glad to give you any information. I am filing complaints to the Better Business Bureau, EEOC, The Federal Trade Commission and any other agencies and/or organizations to help expose this company.