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Consumer Portfolio Services Complaints - They do not know what they are doing!

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Consumer Portfolio Services

Posted: 2009-10-09 by   HATES CPS
They do not know what they are doing!
Complaint Rating:  0 % with 0 votes
Company information:
CPS
P O BOX 57071
Irvine, California
United States
Phone: 1-888-469-4520
CPS.com

These people are uneducated to be dealing with the public. I called and told them my situation, they told me ok we can work with you. Got everthing squared away, oh no I called them today to make a payment and the ugly B**** I spoke with told me I owed $200.00 in late fees????? I have spoken with different people everytime I call and NOT ONE TOLD ME THIS. I told the lady I spoke with that she works with a bunch of DumbA** who obv. dont know what they are doing, she proceeded to call me a DumbA** for not looking at my account or my bank statements!!! OH I can not stand this company!!! They also call numberous times a day if you do not make the payment early in the AM on the day it is due! Can these people really do this? I have also tried search for an email address to contact them with and there is NOTHING! How is this possible?
Comments United States Car Dealers
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 21 days ago by   Minks 0 Votes
You maybe speaking with different people at that company, they work in teams. What they usually do is have one person with the account. When they have a problem getting that individual to pay, they have another team member call. At times, we would all call the same person at the same time whether it be at the job, at home, a neighbor, cell phone, or a relatives house. Who ever you speak to knows you've been spoken to already. Not only that, when inputting info. in the computer, we as the call center reps can place anything we want in the computer as notes. All them people you speak to are usually sitting right next to one another. I use to do it, I know. Send a letter stating you don't want them calling your phone any longer and they have to adhere to that. I understand at times they don't yet, they log all calls through there phone system. As long as you have the date and time, who your representative is... if they violate your request not to be called at certain #'s (even if they violate once) a lawsuit can and should be filed. ESPECIALLY WITH THAT COMPANY! It's horrible. Some of the supervisors don't know what they are doing in regards to finance. It's ridiculous.

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