Complaint Rating:

Company information:
Chase Credit Card Member Service
P O Box 94014
Palatine, Illinois
United States
Phone: 877 516 8279
www.chase.com/creditcards

I have been calling Chase at their Correspondence Department - 800-238-3267. The number disconnects you before you get to connect to anyone because of high call volume. I have also faxed their Correspondence Department numerous times at 888-643-9628. The reason I have been so persistent in contacting them is because they owe me money from a refund check. The check had a stop payment placed on it because I received it too late to deposit it, so when I did deposit it, I was charged a fee and subsequently I did not get my refund. To top matters is that my account was closed and no one can tell me why.

I have been calling Chase for the past MANY months. None of the representatives are able to assist me with my query. All they do is provide me with phone numbers of different departments. It is annoying to be constantly passed around.