CloseoutCCTV is a nightmare. Where should I begin: Quality of the products they sell is horrible. DVRs we purchased - all of them loose connectivity on a regular basis - DVR simply stops responding - after contacting tech support, they recommended that we just turn it off and then back on each time!!! Come on, really?? That's the way you fix a problem? No firmware update, no unit replacement or fix. One of our DVRs from time to time screws up the data. This is really a big problem, because when we need to look up something - we just can't go to the date and time we want, this is the crucial part, this is the purpose of the DVR - to record and retrieve video - if nothing else works, this has to work 100%. Tech support recommended HDD replacement, we did (our cost). The issue persisted, so obviously it was a DVR problem. They refused to replace it or repair it because it was out of warranty at the time we came to conclusion the DVR was the problem (uderstand, that it takes couple of months to record 2 TB of video + the problem happened occasionally, so by the time we were sure where the problem is, the DVR was out of warranty. The best they could come up with was a (ridiculous) discount for a new model DVR (the old one had been discontinued meanwhile) . Tech support sucks. Don't event bother sending an email, I doubt they ever check it. I have never received a reply. Phone support is a nightmare: long wait times (last time I called - 30 minutes!!!), sometimes the call just drops, if you leave a voicemail, no one gets back to you. It is such an aggravating experience to deal with them. I have experienced excellent, good, average and poor customer service with many companies I have dealt with. Closeoutcctv's or Luxordirect's or Skycam'sis is worse than poor.
To sum it up: Stay away from this company! Please!!! Don't support this business by buying from them. It's a shame, not a business.