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Clear Rate Communications


Fraudulent company

Complaint Rating:  82 % with 34 votes
82% 34
Contact information:
Clear Rate Communications
United States
I had a customer service rep. contact me 2 weeks before I moved to another address, offering me a "wonderful" calling package that would "fit all my needs, and save me money". I inquired about moving service, and asked about any fees for switching residences. There were none, or so I was told... I was also supposed to have unlimited nationwide calling, for less than I was paying through Verizon. Well, I received my bill for $255.58 the other day. What happened to $45.00 plus tax? I had also given a day for my move, which AFTER I consented to their service, was told that I would be charged $60.00 for them to disconnect my phone line from my old place, and reconnect to my new place. Um, excuse me... I was told there wouldn't be a charge, since they knew up front that I was moving within 2 weeks of signing up for service. I called to find out why I was being charged for long distance, and was told it was due to using dial up internet services. Those ARE NOT included in your "UNLIMITED nationwide calling", I was asked when I signed up what was my primary use for the phone, I explaned that I was a student, so I need not just phone but internet services also. Why would I sign up for services that would cost me MORE, and include LESS? I WOULDN'T... and I DIDN'T... Also I told them I was moving on the 1st of May, I have long distance charges on my phone that not only did I not make, but I also have Long distance calls from DAYS AFTER I moved. Explain that one to me. Basically they have crummy customer service, and can't even put you on with a supervisor, but they will rape you, of anything they can, and try to make it YOUR fault.
Complaint comments Comments (18) Complaint country United States Complaint category Telecommunications
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 17th of Jul, 2009 by    -1 Votes
I receivced a shut off notice for their services due to non-payment. It was worded that if payment wasn't made "on or before" May 28, 2009 the service would be shut off. Like so many of us in Michigan waiting for that paycheck to pay bills that were once much easier to pay when we had two incomes; I thought I had until the 28th to pay my bill. I woke up on the 28th to no phone and when I paid it on May 28th - the man I talked to assured me it should NOT have been shut off until the next day at least and there should be no reconnect charge of $59.00. When I received the next statement there was the fee and when I called to question this they were really condesending and I was informed that I was mistaken in how I read it. Then I was told that it has NEVER been misread before by ANYONE. I tried to explain that obviously if it was misread by me, than at least one person made a misread. My question, is - is this trully a misread, or are they trying to sandbag me out of $59.00? I was on the impression that on or before meant I had on that date or before to make payment.
 11th of Sep, 2009 by    +1 Votes
I've always gotten a great bargain from them, they treat me well and the customer service has been helpful. Not perfect, but I like how you don't have to go through 12 menus to get where you want to go, and they always seem like the want to help. I've sent a number of friends here, and none of them have regretted the switch.
 13th of Mar, 2010 by    +1 Votes
I've been a clear rate customer for well over 10 years. They've always been fair, responsive and helpful to me. When I needed service, they had a repairman come out on a Saturday and fix my phone...no problems. My Mom referred me onto Clear rate and I too have recommended them to others. All have been well pleased with Clear Rate.
 7th of Sep, 2010 by    -1 Votes
these ppl are crooks! good service or not they rip ppl off daily,
 7th of Sep, 2010 by    -1 Votes
This company calls up customer, tells them that ‘they are’ your local phone company and bamboozles you into their service, with a one yr contract too boot. Good service or not, they rip people off every day! I called them once and the lady on the other end of the line was very sweet when she answered the phone, I simply asked (inquired) do you guys have contracts? She got very stern and asked “who is this”? No joke! That right there told me all I needed to know about this so called company. They should be taken down! They are classic crooks in the 21st century and shouldn't be supported in any way.
 19th of Oct, 2010 by    -1 Votes
I have had my long distance shut off twice & I wasn't even 10 days past the due date. I get a letter afterward saying they will suspend my long distance on or after the next due date. Which is about 3 weeks later but it's already suspended. I was charged 2 $25.00 reconnect fees because I have a phone & a fax. She said it was because the bill came over $200.00 in the next billing cycle. That next payment wasn't even due yet. I asked her where does it tell me that when i asked for your services? She explained it was on the back of the telephone bill. Well I looked & it didn't mention anything about it. She then states, well now you know. I told her that would be like me doing a service for her & not letting her know about it & charge her for it. She tried to make a deal to drop one of the $25.00 reconnect fees or sign a 1 year contract & they will waive both fees. How crooked. I had verizon before & i never had my long distance shut off for paying a week or slightly there after the due date. They are scammers. Don't deal with this company. It may be seem cheaper but they will get you with fees somewhere along the line.
 24th of Nov, 2010 by    0 Votes

Clear Rate Communications - PHONE SCAM - Lowering bill
United States

A man called and stated that he was from Clear Rate Communications and that Frontier had authorized him to call and let me know that they would be my new landline provider and that I would have a lower bill since they would now be providing the service that Frontier had purchased from Verizon earlier this year. The new rate was NOT a promotional rate and would never go up as long as I kept the same services that I currently have. I asked him about my internet and TV service that I have on the same bill, on a bundle price. He stated everything would stay the same, I asked him how that would happen since my internet comes through my landline phone, he says oh, the only difference you will see is that you will get 2 bills, one from us and one from Frontier. I said hold on, then how is that going to work on my bundle price since I get a discount for having 1 bill and all of the services on 1 bill? he then states well you only get a $5 a month discount right, I told him no it is significantly more when you figure out the discounst for all 3 services, phone, internet and TV. He then was like well I guess you are better keeping what you currently have then, Have a nice Turkey Day and hung up...That tells me it was nothing but a SCAM so watch out and be weary...ASK QUESTIONS...if it seems to good to be true, it probably is...I called Frontier and told them about the phone call I got and they put a notice in my account that I did NOT authorize any changes today on my account and to call me before any changes are made to my account.
 16th of Dec, 2010 by    +1 Votes

Clear Rate Communications - no completed service
clear rate communications
United States

clear rate is company who has bee scamming many people including myself. when callinmg for land phone service i was told to send a check up front to have my service turned on. this would happen in 5 to 7 days after recieving the check. this began on 10-4-10. i have made multiple phone calls asking what was happening and recieve a different excuse each time as to why i do not have service. i have spoken to at least 5 different people to try and work this out. i have requested my money back as i want the work order cancelled. i am still waiting for my refund! here we are in the last of december. to those of you who are interested i have contacted the better business bureau and encourage you to do the same! we need to make thie company take responsibility for their failures!
 19th of Nov, 2011 by    0 Votes
This clear rate communication is the worst thing EVER!! I had verizon and this freaking clear rate took us to this service. Freak this shit. and it has really bad service. My suggestion to you guys is use verizon rather than this Clear rate. You will be a lot happier. This service is very expensive too.
 9th of Feb, 2012 by    0 Votes
My friends and family have this service and we are happy with it. We get unlimited calling and everything is included. Besides having static on the line a couple of times in the past couple of years, there haven't been any problems.
 13th of Jul, 2012 by    0 Votes
This is a predatory company that takes advantage of the elderly and then threatens and harasses them. They should be ashamed of themselves. Five months of trying to unravel their harassment of my handicapped, 90-year old father has not resulted in any kind of fair treatment from them. We paid them off so they wouldn't give dad another stroke, but i consider those who take advantage of babies and the elderly to be true scum of the earth.
 24th of Jul, 2012 by    0 Votes
We went on vacation for a month and asked Clear Rate to disconnect our phone service until we returned. They told us there would be a reconnection charge around $40.00. So we told them to discontinue service. We went and bought MagicJack and installed it on our computer. However, since we have Satellite service, the MagicJack didn't work properly. So we went on live chat with MagicJack and they told us our problem was the Satellite. So, they told us to return it to where we bought it and also we paid MagicJack for a 5yr. plan which they agreed to disconnect and refund our money. We also were refunded our money for the purchase of MagicJack. So, we are now without land line phone service which we need as we live in the country. However, we do have a cell phone but our cell phone gets no service where we live. So we get in our vehicle drive to where we get a signal and call Clear Rate and ask to have our service reconnected. What a run around that was. This was on a Friday and I was told it would take one to five days to have the service turned back on. Monday came, no service yet, Tuesday is now here and still no service. This is crap!!! It sould never take this long to turn service back on. We were also told there would be a fee to reconnect the service and that we had to keep the service for one year or there would be a penalty fee for turning their service off. Theives!!!
 22nd of Jan, 2013 by    0 Votes

Clear Rate Communications - Unwanted Soliciting
Clear Rate Communications
United States

Clear Rate Communications called me today - hiding behind "unknown" number. They ( she ) made it sound like they were already my phone provider, suggesting that they now provided service for Frontier! I was confused and tried to get her to explain as I had gotten no notice from Frontier they had been sold or my service sold to another company. She kept telling me what great rates they have and that they are the same as Frontier and AT&T etc.

I informed her I was on the Indiana do not call list and she said she wasn't selling anything ( other than trying to get me to sign up for their services ) Very confusing since it was implied that I was already their customer!

A reputable company would never hide behind an "unknown" number. And clearly with all the others speaking in the background it was a company soliciting for them and they do not wish to pay fines for calling all the frontier customers in Indiana on the do not call list.

They seem to be a shady business. If they want customers, then advertise the good old fashioned way - newspapers, TV and radio!
 24th of Aug, 2013 by    0 Votes

Clear Rate Communications - false activation
United States

called my wife and talked a bunch of stupid stuff and now they are charging us for service we did not ask for---and will not cancel it because they say we are in a contract---
 6th of Nov, 2013 by    0 Votes
We have been without our phone for 6 days now & every time we contact Clear rate they tell us we will have a phone the next day.Yesterday when we contacted them they said we would have service between the time of the call & 10 pm.This is day 6 & still no phone As far as we are concerned Clear Rate sucks as a phone provider..
 6th of Nov, 2013 by    0 Votes
No service on our phone for 6 days with a promise of next day fix & still nothing. We have medical problems and we need a reliable phone service.
 17th of Feb, 2015 by    0 Votes
This company provides phone service for my business. From the very beginning, our phone service has gone down during business hours on a regular basis. However, on two other occasions, our primary phone number has been "accidentally redirected" to what I can only describe as some sort of prank hotline. Customers that attempted to contact the business were greeted with a random insult such as "Your fingers are too fat to dial", followed by a dial tone. Many of our customers have been convinced that my employees answered the phone in this way, and will never call us
again. On both occasions, this lasted several hours. After the first incident, Clear Rate Communications informed me that this was a "freak accident" and guaranteed it would never happen again. After the second incident, they told me that "service interruptions such as this happen and we cannot guarantee it will not reoccur in the future". They refuse to acknowledge the difference between a service outage and our customers experiencing vulgar messages. I made a huge mistake in signing a three year contract with them (which they refuse to release us from). If you are considering Clear Rate Communications for your business phone service, I urge you to choose another carrier.
 20th of May, 2015 by    0 Votes
We had a very similar experience with a caller ID that said Texas when we are in Michigan and constant loss of phones. This is the worst most incompetent company ever. They won't let us out of our contract even though our service never works properly. Phones and internet are nonstop going down. I am still fighting through the BBB. Wish me luck. Our wiring looks like a drunk person installed it. Grrr

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