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Citifinancial (Westgate Plaza, Westfield, MA) is a lender who used deceptive practices with me on my mortgage. They sneakily switched my mortgage rate from fixed to adjustable!, and did away with my 'Agreed Rate Reduction Rider'.
I took out a mortgage with Citi financial in April, 2004. It was for a FIXED INTEREST RATE, also there was to be a Rate REDUCTION after two years of good payments.
In October, 2004, I asked to increase the Mortgage AMOUNT by five thousand dollars, KEEPING the SAME TERMS.
Shelly, from Citifinancial said she would do that, and that eveything would REMAIN The SAME! Well, She switched my rate from FIXED to Adjustable, and got rid of the rate reduction all together. I did not notice the changes as I signed for the new amount (I fooolishly took her word). Now, two years later, Instead of my interest rate going down as origionally promised, it will go way up costing me thousands of extra dollars over the 30 year loan. I think this is deceiptful business practice.
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Date
18th of Nov, 2007 by Marcia Hawk 
