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Wen Hair Care Customer Service Phone, Email, Contacts

Wen Hair Care
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2.5 78 Reviews

Wen Hair Care Complaints Summary

29 Resolved
49 Unresolved
Our verdict: Engaging with Wen Hair Care, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Wen Hair Care reviews & complaints 78

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4:01 pm EDT

Wen Hair Care Chaz is a souless thief!

I purchased wen and i was completely disatisfied. I could get better results by using regular conditioner, rubbing hard, combing and rinsing. they don't tell you that your 3 month supply will be sent automatically and that you will be paying for it over a 3 month period, $90.oo for junk.If you try and cancel you get the run around. Do not buy this product.It is a scam . please tell all your friends. People, we need to be mindful of eachother in this economy. We shouldn't allow businesses to continue to steal form us. ENOUGH!

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1:45 pm EDT

Wen Hair Care Lied to me

I signed up for WEN hair care and after a few months decided to cancel, but they were so insistent that they talked me into keeping my account but changing the products. When it started piling up in my cabinet I finally called and cancelled. The company rep told me I could return all unused and unopened product and I would be refunded. This was a lie and now they have the product I paid for but they won't refund my money. Also, after 3 months, they took another deduction out of my checking account and tell me it will take 6 weeks to refund it back. I wish I had found this website before I ordered from this company.

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Y.I.S.
Mt. Vernon, US
Feb 01, 2012 10:11 pm EST

NEVER ORDER WEN. THEY HAVE ADDITIONAL FEES THAT THEY CONVIENTNLY DO NOT MAKE SURE YOU, THE ORDERER/CONSUMER KNOW. THEY HAVE YOUR CC # ALREADY FOR THE FIRST ORDER OF $29.99 FOR A 30 DAY SUPPLY. THEN THEY KEEP CHARGING YOU FOR FUTURE ORDERS EVEN IF YOU JUST ORDERED ONE 30 DAY SUPPLY.
SO THEY CHARGE YOU INITIALLY FOR THE FIRST ORDER OF 30 DAY SUPPLY. SOMEHOW THEY KEEP CHARGING YOU BECAUSE YOU TOLD THEM "OK, BUT JUST FOR 30 DAYS THEN I'LL LET YOU KNOW IF I WANT TO CONTINUE." WELL THAT'S NOT THE CASE. THEY CHARGE YOU FOR MORE WHEN YOU DIDN'T WANT IT. NO SMALL PRINT. KEEP ON NOT ORDERING FROM THEM. SORRY WEN YOU SUCK! NOT ACTUALLY THE PRODUCT, MAINLY ADS.!

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5:35 pm EDT
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Wen Hair Care Automatic Shipments Won't Stop!

I saw this on tv. It was totally unlike me to order something off an infomercial, but I decided to try it. I liked the product. I let my friends try it and they liked it. It was totally something I would have bought more of. On my own terms.
When I received a second package, and saw my card being charged again, I called to cancel the autoshipment that I apparently signed up for. (I recall being very careful when I filled out my initial order form because I didn't want to get sucked into this very situation.) I believed the issue was closed.
My card was charged a full three times after that for products I had cancelled. When I called Chaz Dean again to plead my case and beg him to stop robbing me, the person on the other end of the "customer service line" was cold and almost taunting, informing me that I had signed up for this.
I wish I could have been a fly on the wall of the board room where Chaz Dean's financial advisors sold him this business model. In the end, this was a product I liked and would have continued to purchase if Chaz Dean and Guthy Renker had been up-front, honest, and customer-focused. I take comfort in the satisfaction I get when I tell my friends, family, clients, the world wide web, and anyone else who'll listen that it's not a product worth trying.

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kimct
Hebron, US
Sep 24, 2012 9:37 am EDT

I would NEVER order this again. This company is unethical. The continued to bill my credit card after I had canceled. I had to block their ability to bill further in order to stop it. My credit card company is now researching there erroneous charges. The product is not that great -- do yourself a favor and buy products from companies that treat customers right!

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Jacks-Girl
Colton, US
Aug 08, 2012 10:37 am EDT

My mom was buying ProActive for my daughter (Guthy Renker). She called me this morning wanting to know if I had maybe added some make-up and Wen shampoo to her account. I did not. So she called ProActive to find out what was going on and there was a slew of product companies all linked together that drained her account and left the account $1200 overdrawn. They believe it was an employee who got a hold of my moms information. The police department said they are seeing an increase of complaints like this. The shipping address had been changed on my mom's account. But the Guthy Renker policy will not allow anyone to get the information off their OWN account. So she had to cancel her card, file a police report and wait for the money to be refunded to her. I think the ProActive product is fabulous, but DO NOT GET IT THREW MAIL ORDER! GO to the mall! This is a VERY CROOKED COMPANY!

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TSP-KMA
Snohomish, US
Jun 19, 2012 1:54 pm EDT

I, too, got accidentally sucked into the auto ship. When the 2nd package arrived and I called to cancel the account, I was not told that this 2nd package was actually $95 (not the $29.95 that I paid for the 1st shipment) and that I would be billed in 3 installments for this. So even though I had cancelled the account and sent the 2nd package back (which has not been credited yet), they went ahead and charged my account for the 2nd installment of that 2nd package. When I called over this latest charge they assured me that as soon as my return was processed I would be credited for everything except shipping & handling. "So you're going to charge me S&H for something I didn't order, didn't want and didn't (knowlingly) authorize?!" That appears to be their plan. I'm letting my credit card company assist at this point. I will say that I LIKED the Wen product. I thought it was a little expensive for as much as they tell you to use, but as others have observed, if you use less product and don't wash your hair as often, that will bring down the overall cost nicely. Bottom line for me, however, is that if this whole shipping thing is Guthy Renker (not Chaz Dean) then my advice is for Chaz to stop going through Guthy Renker, period. This has been such a poor experience for me (and it's not over yet), that my feeling is to NEVER buy the Wen line again even though it seems to be a good product.

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RFlowers
Perris, US
Jan 15, 2012 12:56 am EST
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I order my WEN products from QVC and have never had a problem other than when an item is sold out and I have to go one wait-list (an excellent reason to go on auto-delivery).
I have found Chaz to be an ethical, moral, sensitive, and caring business person. When he appears on QVC he goes into great detail about how to use his products and beyond that he sends a DVD with many of his products.
I have been using his products for about 2 years and I can honestly say that my hair has become so much healthier. In addition, I had a double chemical treatment last year and used the products the stylist recommended. My hair broke off so badly that I seriously thought I was going to end up bald. I went back to my WEN products and little by little my hair came back. I just kept it trimmed and used my WEN products.
Thank you Chaz Dean for the Love you put into your work. R Flowers from QVC.

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Margret333
Sydney, AU
Nov 21, 2011 3:36 am EST

Guthy Renker has been an absolute nightmare. I ordered a introductory pack and quickly decided I didn't want to receive any more products. So I phoned them to cancel about 6 months ago. Last week to my surprise they charged my credit card over $40 without permission. So I phoned Guthy Renker and spoke to two different people who were both very rude and constantly talked over me while I tried to explain the situation. They insisted that my account was not cancelled but only suspended even though I clearly instructed them that I did not want to receive any more products when I phoned 6 months ago. They now expect me to pay all the postage - that's over $20 including return postage for a product that I clearly told them I don't want to receive. I've got a life threatening medical condition and can no longer afford these extra costs. They are stealing peoples money and show no respect! I refuse to pay for the postage, so I have to wait and see if my bank can do a credit card chargeback. I'll never buy anything from Guthy Renker ever again.

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KIM CARBARY
Hagerstown, US
Sep 24, 2011 5:57 pm EDT

i love it and orered it off tv which i have never done. even paid shipping to receive the product sooner and i am still waiting for the product. Where in the world is it. If your not sending it then credit my card NOW !

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CHESTER STOCKFISH
, US
Sep 23, 2011 3:39 pm EDT
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IT HARD TO ORDER THIS PRODUCTS WHEN YOU DID NOT HAVE A CREDIT CARD I DID AND I HAVE NO PRODUCT IT BEING OVER A MONTH THIS IS LAST TIME I WILL THIS PRODUCT I'M MAD I CAN NOT TRY THIS PRODUCT OUT I GOT THIS OFF THE COMPUTER THERE IS NOTHING ON COMPUTER IF YOU USE A CHECK IT HARD TO ODER THIS MY CHECK I WANT MY PRODUCT

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Cranky Old Lady
Mills, US
Aug 01, 2011 2:27 am EDT
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Theres a proper way of using these products and dont understand why people do not watch the DVD that comes with them as far as not being able to stop your shipments for the products. Are you getting them from Guthy Renker? If So and it's being billed to a Debit Card Or Checking Account then maybe you should Not have the funds available for them to billyour Debit Card OrChecking Account You could also tell your Bank you lost your Debit Card Or maybe you just need to empty your Bank Account and Use those Funds to Open a new Account so that your credit wont be ruined, They will get the point and stop sending you the products.Have you called Customer Service and told them you dont want anymore shipments?You could always send the shipment back after you open it and write on the Invoice Cancel Membership?

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Me and Me too
Westbury, US
Aug 01, 2011 1:54 am EDT

I have same problem with Wen Hair Products! I have continually told them I am not interested in their product anymore, DO NOT SEND ANYMORE PRODUCTS TO ME. They are screwing up my checking account and credit!
AND YES IT STINKS AND I FELT LIKE I HADN'T SHOWERED FOR A WEEK. IT DID NOT EVEN GIVE ONE DAY OF HAIR LOOKING GOOD.

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Cranky Old Lady
Mills, US
Jul 18, 2011 8:15 am EDT
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You did sign up for this shipment program thru Guthy Renker, You did so when you chose to pick up your phone, dial their number placing your order by giving them your name, address & credit card information, Chaz Dean is Not the only product they sell on their infomercials they sell other products as well & all of those are on a shipment program as well.Guthy Renker did not call you, you called them.So might I suggest that instead of trashing Products that you said you liked & would buy on your own terms as well as trashing Chaz Deans good name that you go to QVC.COM They have a complete line of Chaz Dean Products that you can buy on your own terms, You can do so with One-Time Only Shipment Or you can go on Auto Delivery & you can skip Or Delay a shipment Or cancel the auto delivery program whenever you want.There's No Fees Or membership Dues & they have Excellent Customer Service Professionals that will treat you right If you should have a Question, Problem, Concern Or you want to manage your Auto- Delivery.Dont Trash Chaz Or his Products because you made the poor choice of calling Guthy Renker instead of calling QVC.I swear by Chaz Deans Cleasing Products & I only buy them from QVC.

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8:39 am EDT
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Wen Hair Care Charging Credit Card unauthorized

I actually like the product and would purchase on my own. But my gripe stems from the fact that I place what I thought was a one time order, only to find another $60.00 charge on my card the next month! I called the company saying I did not want the 2nd shipment, they told me they'd cancel my account once they received the item back... BUT THEY DIDN'T! I just looked at my bank statement and they charged another $29.95 to my account! I'm very disappointed because I genuinely liked the product, but I don't want it forced down my throat! This is unethical business practice.

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11:22 pm EDT
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Wen Hair Care Billing/Customer Service

I purchased the product and was not impressed with the results; the product made my hair feel unclean. I was not aware of the automatic 90-day membership and when I received the 2nd shipment and noticed the charges, contacted customer service number. This number is always busy and it's impossible to talk to a rep/agent. I was not able to get through so I submitted a contact form requesting to cancel the membership which was not done. I was charged a total of 97.40 in three payments. When I noticed the 3rd charge on my cc account, I called the cust service number again and asked to speak to a manager/supervisor and I was refunded $89.90. would never recommend this product and the customer service was horrible. The business practices/policies of the company are unethical. I filed a BBB claim.

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PatriciaT
Etobicoke (Toronto), CA
Dec 30, 2014 7:23 pm EST

I have the same issue. I have just been told by their customer service rep that I have never called in before ... this is my 4th time calling this company to explain that I do not owe them any money ... yet there is nothing on the account now but a bill for 43.94. The previous customer service reps claimed to have resolved the issue ... yet here we are ... still getting threatening letters from Wen for the $43.94 that I do not owe them. It must be time for legal action to get these people to listen to their abused customers...

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specialk720
WPB, US
Aug 13, 2010 9:43 am EDT

NO ATTITUDE, I JUST MENTIONED TO TALK MORE ABOUT THE PRODUCT, AND AGREE OR DISAGREE WITH OTHER COMMENTS, IF THE PRODUCT HELPED AT ALL., NOT THE BAD SERVICE SHE RECEIVED, WHICH IS VERY GOOD TO KNOW. bUT SOME PEOPLE HAVE A BAD EXPRIENCE WITH CUST. SERVICE OR SHIPPING, AND GET VERY ANGRY AND MAD WITH THE COMPANY OVER THAT, WHICH ITS OK TOO, BUT IF THE PRODUCT IS GOOD AND CHANGED YOUR HAIR FOR THE BETTER, BEING FURIOUS SHOULDN'T GET IN THE WAY OF LETTING OTHER PEOPLE KNOW THAT IT IS A GREAT PRODUCT.

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specialk720
WPB, US
Aug 13, 2010 9:24 am EDT

Ok, cust service is terrible.

How was the product? Did it do what they say it should do? Is your hair shinier? healthier looking? Did you read otther comments and agreed with them? Did your hair get gritty after 3 weeks? (like another comment has made) People need to compare notes and agree or disagree with them to let other people know how the product worked for them. some people are desperat for a product to work on their hair, they woud spend anything, but they need to know if the product itself is worth a little change anyway.

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11:30 am EST
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Wen Hair Care inferior product

I wanted to say thank you to an earlier poster that gave a phone number for the company! THANK YOU! I was able to get through to a representative after only a minute of being on hold. [protected] the automated answering will want to know the purpose of your call...press #2 for changes to your existing Wen account. When a representative answered I explained that I wanted to cancel my membership with Wen hair care. I told her I kind of liked the product but it had not done for my hair what I thought it would. I said I wished to keep the rest of the 90 day supply that was sent to me in January and I knew the last payment for that would be coming out of my account today and that was ok. She went ahead and cancelled future shipments/payments and sent me a confirmation email. They can do all of this without your customer #, if you give them your last name and zip code they can find your account and then give you your customer #. I am hopeful that I have ended my obligations to Wen and look forward to finding a more legitimate product line for my hair that does NOT involve automatic shipments ;) ~Katy

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Update by Katy7
Mar 08, 2010 1:30 pm EST

Update to my post...Wen is not able to email you, the customer service reps do not have outside email access. So, in regards to cancelling your memebership-- their system does not generate confirmation numbers but if you cancel your memebership that will generate an order number, get that number. I would also reccomend calling them back to have another rep pull up your account and make sure the cancelation order is there...good luck! ~Katy

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Tink1
, US
Nov 20, 2013 12:54 am EST

YES! My hair fell out too and got so thin you could see through it! It was following out at an alarming rate! I stopped using WEN and my hair loss has stopped. Now I have to try and grow some of it back. It's a total mess now!

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Margret333
Sydney, AU
Nov 21, 2011 3:41 am EST

Guthy Renker has been an absolute nightmare. I ordered a introductory pack and quickly decided I didn't want to receive any more products. So I phoned them to cancel about 6 months ago. Last week to my surprise they charged my credit card over $40 without permission. So I phoned Guthy Renker and spoke to two different people who were both very rude and constantly talked over me while I tried to explain the situation. They insisted that my account was not cancelled but only suspended even though I clearly instructed them that I did not want to receive any more products when I phoned 6 months ago. They now expect me to pay all the postage - that's over $20 including return postage for a product that I clearly told them I don't want to receive. I've got a life threatening medical condition and can no longer afford these extra costs. They are stealing peoples money and show no respect! I refuse to pay for the postage, so I have to wait and see if my bank can do a credit card chargeback. I'll never buy anything from Guthy Renker ever again.

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pmitc91842
Wappingers Falls, US
Sep 01, 2011 2:50 pm EDT

I have a question, Has anybody found that after usng Wen their hair is thining out? I have been using Wen for awhile, and I find my hair is so much thinner recently. If anyone has any recomendations I would love to hear them. Pmitc91842.

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Laura L Mogensen
Bournemouth, GB
Aug 01, 2011 8:37 pm EDT
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Ive been using the Wen Sweet Almond Mint cleansing conditioner since October 2010. I love it! I will never go back to shampoo and conditioner. I use 2 pumps per wash twice a week, and my hair is colored on a regular basis. I have soft manageable hair with a lot of shine. I've had no problems ordering just what I need, and when I stopped my regular order because I moved to England from Cali USA the customer care representitives were very helpful. I only need 2 bottles of cleansing conditioner per year. I spent a great deal more than that on shampoo and conditioner per year before. Thank you!

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1:27 pm EST
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Wen Hair Care Scam

Wen Hair Care Products - Guthy Rinker.

I am very disgusted with this company, not only did they hit my account for over 97.00, but when I called Customer Servuce to return the product, they said I would have to have it sent with a return receipt, costing me another 12.00, this was to guarantee my refund.

When I finally got my refund they charged me over 31.00.

What a joke, so this whole return cost me over 43.00. I will never do business with them again, and will tell all my friends what a rip off.

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SisterGenny
Boise, US
Jul 22, 2010 6:22 pm EDT

Try it from QVC. No I do not work for QVC. I really like the Wen and it did make a hugh favorable different to my hair. do NOT use the styling cream it only makes your hair oily and heavy. I think they only include it to make you have to wash your hair more often which means using your Wen faster. Do NOT NOT NOT buy it from Gunthy Ranker. You can buy it online from QVC by the single item or in single sets no auto monthly orders. And QVC does stand behind their refunds, at least they always have for me. Blessings SisterGenny

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11:06 pm EST
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Wen Hair Care Charged Credit Card for Product That Was Not Ordered

I tried the product on the advertised offer. I didn't like it. I moved countries and changed credit cards.

The called my elderly father and convinced him to pay for $199.50 worth of product I did not order and charged his credit card.

this is appalling unethical behaviour!

After I sent a complaint, they told me they had sent my unpaid bill to a debt collector's!

Unbelievable. Obviously I did not receive the first bill for the unordered product as I had let the country. Otherwise I would have tried to sort it out immediately before they tricked my father into paying for it.

DO NOT GIVE YOUR CREDIT CARD DETAILS to pay for Wen products or if ever dealing with Guthy Renker

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G1Spacedoll
Atlanta, US
Feb 15, 2010 4:15 am EST

Unacceptable, for a company to do this

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3:36 pm EST
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Wen Hair Care cancelled but still ships, charged my debit card

I cancelled in 2009 my membership, I received shipment yesterday and my debit card was charged $43.++. I waited in queue for a long time, tried to go online but no page comes out, takes forever.

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Madison Ahern
Half Moon Bay, US
Jan 03, 2012 10:43 pm EST

I ordered the starter Kit in September and received the box with items missing and charged more then was quoted on the website. Never have received the 90 day auto shipment of product but charged for it 3 months after initial order. One of the 4 representatives that have said they will straightened out the problem (they will not let you talk to a supervisor) gave me a Fedex tracking number that Fedex confirmed has never been picked up for delivery. Fedex confirmed no product has been shipped but WenHairCare seems to be certain that I will receive product by the end of the week. I Requested cancellation of my account and a refund for product billed but never shipped or received. I like the product but will not buy from WenHairCare.com. Who is Guthy-Render ?

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3:52 am EST
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Wen Hair Care auto shipments

i just saw the wen infomercial and asked if there was a way to not subscribe to autoshipments but they said they might be able to do it for twenty extra dollars (although i doubted they wouldn't keep charging my credit card for some strange reason there would be a mix up i'd have to spend hours on the phone to fix), i told them they would sell a lot more product if they had a one time purchase avail since i declined the offer who accidentally asked me if i wanted lumineers since the answering ladies and men are taking calls for many products)... i felt like it was a scam and after reading a bunch of message boards i'm so glad i didn't apply. i realized i could buy it on ebay to try it and others are saying qvc are offering it without autoshipments. i'm interested in trying the product but without trying it i'm not going to sign up for every month so i decided to spend less and get it online from either unsatisfied customers or people who were unable to cancel their membership even after calling and returning the product so if anyone wants to try it i would recommend not buying it from the infomercial and buying it on ebay... just a little tip.i also thought it was funny how they say you only need one product but 5 products come with it, lol) then if you love it and have to have it, you can try the autoship but just like any gym membership or anyone who's tried proactive, it's close to impossible to cancel membership without extra fees, return fees, or credit card charges you are unable to rectify and waste much of your time getting nowhere. it makes me not want to buy the product but i'm curious and will check out more message boards first. thank goodness for the internet! if anyone got stuck with an extra set and wants to sell me a set for the normal price i'd e happy to buy one from you. i want to see how many people really feel the difference and wonder what the ingredients actually are, if anyone has them listed on their product bottle... makes me want to throw together some herbs and natural ingredients and make my own product and infomercial. ya can't blame him, he has scammed enough people to make enough money to hire celebrities to promote the product and show what hair looks like before a blowout and after a blowout... it's pretty obvious that the before pix are air dried and with a big round brush and a very good hot, fast hair drier and curling iron ends, how wonderful the after pic looks..(and if those examples were his best before and afters i'm doubtful it is so wonderful but i have not tried it yet so can't comment on the actual product, just their creative way of collecting fees).. i can't believe i even called. that's what happens when you can't sleep at 4am, you start making crazy decisions... makes me want to open another biz but i couldn't do that to people, however, enough people buy into it to do it... same with proactive, if you wash your face twice a day and apply the same exact active ingredient from a normal brand your pimples will go away without bleaching your pillowcases. it's just ritual... and if you have ever tried to clean the jack la lane juicer you will use it once and forget about it. i have one if anyone wants to trade for a set of the hair care products! lol. jody

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Update by jodyleedentist
Feb 07, 2010 4:00 am EST

i think it's funny that one of their main ingredients is alcohol which dries your hair and then they use the oil to silken it out. i'm sure you can come up with your own brand but i wouldn't recommend it... i find that a good finishing product makes it silky like biosilk or other brands, you sort of jut have to try different items out... i'd love a magic bullet though! lol

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SisterGenny
Boise, US
Jul 22, 2010 6:18 pm EDT

I have found the the Wen Hair Care is wonderful and does make a hugh difference in the condition, thinkness, and texture of my hair. However, I will not do any offers where you are auto enrolled in monthly shipements or billings. Or any free trial offers. You can buy Wen on line from QVC and only when you want it, in single or multiple quantities, no auto orders and no auto charges to your credit card obligations. Try it from QVC. blessings SisterGenny

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3:25 pm EST
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Wen Hair Care Did Not Work For Me!

WEN Hair Care - I have plenty to say about this NEW type of way to cleanse and conditioner your hair, some negative and positive things. I have been using the Cucumber Aloe 90-Day Kit from Guthy-Renker, which contains the Cleansing Conditioner, Styling Creme, Re-Moist, and Texture Balm. At this time, it has been a full 5-weeks that I've been using the products. Below is a week-by-week analysis:

First Week: I noticed major improvements in my hair, it wasn't as brittle and was shinier. My itchy scalp was tamed a little bit. Overall in the first week, I gave WEN a 95% satisfaction rate.

Second Week: Continued to improve my hair, was now brighter than the first week. I still noticed some dandruff, but not as much. My hair was really soft, like silk. WEN gave my hair a pleasnt smell after cleansing. Shiny and nice-looking, I was really enjoying this.

Third Week: Same as the second week. My hair got better, but hasn't changed much since. A strange occurance though, every time at this point when I would wash my hair with the Cleansing Conditioner, my hair had an unusual texture to it, NOT the smooth feeling it had just one week before. (Weird!) At this point, I gave WEN a 72% satisfaction rating.

Fourth Week: Not much improvement, doesn't seem to get better or worse. The strange gritty texture continues, and my hair is feeling limp and lifeless. I'm getting tired of the STRONG menthol odor from the Cleansing Conditioner. For some weird reason, my hair almost feels THINNER than when I started! (That pisses me off!)

Fifth Week: About to throw this stuff out the window! First of all, I have noticed NO significant improvement from the second week. Second, my hair now has a strange gritty feeling (which is still present.) Third, my scalp is still itchy and not much improved. Fourth, the menthol odor from the Conditioner is about to make me sick, it's SO strong smelling! So basically, I'm giving this a 50% satisfaction rating. I'm neither completely satisfied nor completely disappointed!

In Conclusion: Be wary of NEW products! The WEN Hair Care system will work differently for everybody. I've read online that it is either a WIN or a LOSE! I gave the products a final 50% success rate. Why? Because, over time, I didn't see ANY improvements whatsoever! In essence, every one who tries this will either be HAPPY or UPSET. In my case, I'm UPSET. I was really hoping that WEN would work for me! I've been dealing with scalp issues for years, and this product didn't help at all.

About the Price: For 32 ounces, you pay an average of $45 dollars! YIKES! In today's economy, hardly anyone can afford this high-prices salon-grade product. Save your money on Shampoos that can work as good or better than WEN.

What Am I Doing Next? Switching back to R Pur Aloe's Shampoo (for $6.95) and Conditioner for $6.95 - that's $14.00 total for a shampoo AND conditioner. Unlike WEN, 16 ounces costs $28.00! I could buy two of the R Pur Aloe's Shampoo and Conditioner for the same price, but have twice as more! I'm buying the Aloe Shampoo and Conditioner at www.NewVitality.com.

"Before You Rave About a Product, Try it First!"

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Allencm90
, US
Sep 24, 2012 3:07 pm EDT

I'm going through my own problems with wen right now. I used the product as directed and it didn't last me but a month. My bills were not consistent. The first two payments were as much as they said they'd be, $34.95. But the last payment that was charged to my debit card was almost $50. That threw me off, when I called to cancel, customer service kept explaining reasons why I couldnt. They said I had a balance $148.79. I had already paid for my first and only order of wen Ive received. I shouldn't have a balance at all! Finally my dad heard enough, the whole time I was on speaker with wen. He took the phone and demanded them to give me what I wanted which was a cancelation. I sent back my first order today in hopes of getting my money back. I have very thick, curly, frizzy hair. Wen makes my hair soft like any other conditioner but it doesnt take away frizz at all. If you have hair that's hard to manage, don't try Wen. Wen just makes empty promises.

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10:55 pm EDT
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Wen Hair Care Not satisfied w/product and service

I saw this product on an informercial and thought that it looked to be a great product for my hair. Well, I was wrong! When I use this, my hair just feels dirty and greasy! Then, before I was even half way finished with the inital bottle I purchased, I was surprised to get another shipment with 2 larger bottles, a large tube of styling cream and a container of moist intense hair treatment. When I opened the package, I also noticed a billing invoice and saw that I was going to be billed a total of $97.80... I flipped. Yes, these payments are billed to your charge card in 3 installments, but I was not expecting this! I then proceded to call customer service to let them know I was not needing this and that I wanted to return it. I was advised that it would not be an issue to return the product, but of course I would have to pay to have it shipped back. I just hope that I don't go through the same situation that I noticed another customer went through when sending this back for a refund.

All I can say... PLEASE DO NOT PURCHASE THIS PRODUCT!

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rugrat1111
, US
Jan 05, 2014 3:38 pm EST

I ordered shampoo from the company Wen Hair Care. After I received my order, I received one more shampoo, and the seller told me to pay for the second order $80. I called them several times and tried to cancel all these orders, but they told me that I needed to pay for everything they sent me. I wonder if there are other people, who had the same experience. Can you provide any good piece of advice?

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Lisa43
Texas, US
Oct 09, 2009 9:48 pm EDT
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there are many many sites selling this product, I feel that it depends on where you purchase this product. also I have really dry hair and the humidity has effected it also. I love this product, but I can see if your hair is already oily, it probably is not a Great product for u. good luck in returning to if info commercial site.

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12:47 pm EDT
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Wen Hair Care AUTO SHIPMENT!

OK, so when I heard about the Wen hair care system I was pumped because my hair was completely screwed up recently by a hair stylist using WAY to much chemicals on my hair. So I order the One month supply of the hair care system and after using it I ABSOLUTELY LOVED the product. It would be fair to say that Wen hair care system is not for EVERYONE, especially since everyone's hair type is different. For me, since my hair was completely fried and brittle, it was truly a miracle! My hair is more soft now than it was before I was chemically abused! I was looking on the website because I was about ready to purchase another bottle. It was hard to understand the Website so I just decided to wait. The next day (today) I noticed on my bank statement that $37.90 was taken out of my account for WEN HAIR CARE. I was extremly confused. I sent an e-mail on the website under the contact information. After thinking about it I decided to go ahead and call. The connection was terrible, very staticy and when I spoke the persons response was delayed and became very frustrating. She told me she would need to call me back. I waited for 30 minutes and decided to call again. I spoke to a different person and finally had some progress. I told him that I was unaware about the auto shipment and he said that he would be able to take my credit card information off, but if I wanted a refund I would have to send back the 90-day supply that was sent to me and would not be refunded for the shipping. It never even crossed my mind that this could be a scam. I love the product but it has definitely been a huge HASSEL! I love the product, but I don't think it is worth this HUGE HASSEL!

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pissst offf
Biddeford, US
Feb 25, 2011 8:36 pm EST

Had the same problem. They're sneeky! they only charged $37.90 for the auto shipment. Then they'll charge additional $29.95 for the next two months. I made the mistake of agreeing to keep the product before seeing the invoice. Not one time did the operator tell me what was going to happen when I called to cancel. My gf actually like the product. It's a shame that they had to resort to these kind of practices. If the product is good why deceit the customers.

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9:46 pm EST
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Wen Hair Care Did not like product....

I ordered the Wen hair system after seeing the "miraculous" changes it made in people's hair on the commercial, but I did not see any of that. I used the product as directed and my hair never felt clean. It always felt oily and gunky. I usually only wash my hair every other day because it is so dry, but I had to wash it all the time! I still have 2 whole bottles of it and I am never going to use it. I called them and they actually cancelled my 3rd and final shipment. I would not recommend this product.

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kimbuhlayyyy
Jackson, US
Feb 19, 2011 6:08 pm EST

since you don't use those products would you ever ship it out to someone? i could pay for it.

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Joanne
Elkhorn, US
Feb 16, 2009 4:44 pm EST

I have been using this product for about 4 months now...I LOVE IT! I honestly can't imagine going back to using shampoo and conditioner; I'm not sure if the person so unhappy above used too much or not enough, but I have to say for me...this product works.

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5:19 pm EDT

Wen Hair Care Can't Cancel Account or Shipments

I called September 23rd 2008 to cancel my account with Chaz Dean "Wen Hair Care" products. I spoke with Mark. He said I would not be charged any further & even gave me a RMA number to return the unwanted product. Since that date I have been charged twice for the monthly fee of $29.95. I tried again to call them today to cancel my orders AGAIN, but the phone rings once then goes to busy. I have had to put a stop pay at my bank for this charge. Beware of this company!

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10:07 am EDT

Wen Hair Care Never buy!!!

Please never buy the chaz dean wen hair care system or any of the their line. 1st of all i saw the ad on tv so i thought it seemed wonderful so i got online and bought the system b / c the price was very fair. Well the product did nothing for me my hair felt oily and weighed down and pretty much did not clean worth a crap. . . But ho knows maybe i used it wrong since there was like no proper instructions just oh here is some tips anyway to my surprise i was put on a membership list which has mailed me a three month and listen to this it takes 29. 95 out of your checking account each month, so i immediately call the customer service line that was on my checking account and i talk to a man on the phone who tells me he canceled the membership and i can just send back the product and once it is received i will get my refund. . . So i was like ok that, s no problem ill send it off today. Since the package was never opened the mail person advised me to just send it back by refusal so i did (This was a month ago) well apparently even with them knowing i had returned it and canceled the memebership they still are taking 29. 95 out of my checking account each month and today was the third month well i call again and i spoke with a woman who pretty much told me im screwed unless the product gets there which can take 8 weeks anyways what pisses me off is that she stated that if the product never gets there then i will never get my refund. . . Wtf i mean so they could be screwing me over as we speak what if they act like i never returned it and never return my 97. 80 which i was scammed out of this just suck and no one else should go through this i advise you guys to never buy his products b / c i am not the only one this has happened to after this i am soo never buying anything off the late night tv crap. . . Any ways soooo just wanted to inform everyone.
Thank you

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mahrissa18
valencia, US
Jun 25, 2013 2:04 pm EDT
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Just like ALL of the other complaints... I wanted to "try" this product and thought i clicked the box that did not opt me into their monthly subscription. 3 weeks after i got my product they billed me for $54 for (1 of 3 installments) a 90 day package. I did not ellect to order anything. I wanted to simply try it and if i liked it i would have called and placed a 2nd order. At first i did like the product. I wanted to however try a different fragrance because i wasn't 100% happy with the gardenia one i had. Instead i got billed and had product sent to me which angered me, so i cancelled and am going to send back the 90 day package that i didn't want. We will see how long it takes to get a refund. The guy i spoke to on the phone was rude and told me it would take 4-6 weeks to get refunded so i'm sure my credit card will get billed again too. I WILL NOT RECCOMEND THIS PRODUCT TO ANYBODY.

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wenindoubt
Vienna, US
Mar 22, 2012 6:30 pm EDT

I reluctantly ordered the product just to see if all or any of their claims were true. Unfortunately, the product package I received yielded very poor results and their shampoo smelled like an industrial chemical. I thought about returning it but it would have been a hassle as the package was torn off.
I was surprised to receive another package! So it turns out that to purchase their product, you have entered into a "contractual obligation" to continue receiving their product. Apparently that is in the "agreement" buried in the fine print. Their customer service starting with their frustrating phone menus is horrible. They never give you the option to talk to anyone, so I started pressing "0" and after 30 minutes got a robotic person that told me she will transfer me to the "department that takes care of returns" another hold! This is fraudulent and these people need to be stopped. Nobody should have to enter into a "contract" to buy shampoo or hair products. What a scam!

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Straem
, US
Aug 01, 2012 6:52 am EDT

ABSOLUTELY HORRIBLE customer service.

I work in the hospitality field and am appalled by the way this company does business. It was like pulling teeth get a person to be nice and honest! They refused to give me a refund and continuely failed to cancel my account. And on top of that they were incredibly RUDE every time I called. Rudeness must be in their employee hand book.

I definitely recommend buying this product on Amazon. NOT through their website!

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Saadia Perez
Hialeah, US
Jul 25, 2012 6:08 am EDT

On May I ordered a FREE TRIAl of this conditioner In WEN Hair. I returned in on June as I did not like results and the money it cost. Promise was made in writing that I had a 90 day satisfaction period and could return within that time frame which I did. When I called to cancel I was given a run around and they still charging me for the product that I never used.

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Alecruz
, US
Mar 25, 2016 7:04 pm EDT
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I bought the shampoo and when I did the order I saw some negative reviews about wen and when I saw the reality it was too late so I received the but I didn't open it and I send them back the shampoo because I never wanted to used them because I was afraid to lose my hair and I send them so many emails saying I wanted cancel my order and I called them and they never cancel my account only they charged me two payments I said "that's okay" so now I here come I called to my bank saying I loose my debit card and they gave me a new one so they couldn't never charged me again😂 And now they're sending me a bills stamens that I use to own them money but screw it I won't pay anything, it doesn't affect my credit so I don't get worry about it and so people that's what you have to do, cancel your bank card so you can't never be charged again by the stupid company!

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Moose11
, US
Mar 21, 2016 6:33 pm EDT

I love Wen and when you sign up for it online, you are informed of the shipping/charging methods. To blame a company because you don't read everything isn't right. But then to say the product isn't good when you never opened the product is just plain wrong. I agree with the others when they say to order it through QVC. They have a special every months that is a great price, plus you get to try all the new scents. Mine came with instructions of how to use - plus if you ordered it online, you would've seen how to use it. Not only did I receive instructions, but it also came with a DVD on how to use. I love that they put tips on how to use because there are other ways to use it. If you follow the directions, this is an awesome product and does exactly what it says it will do. My hair has never been so healthy and silky ever!

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liz dooley
, US
Jan 05, 2016 1:47 pm EST

I used wen and it caused me to have sores on my head. It burned holes into my scalp! Do not use this if you have sensitive skin. My bf also said it smells like donkey crap and it really does. Use wella or ag from the hair salon. You're paying just as much with wen, but its bigger bottles and better for your hair. My mom's been a hair dresser almost 40 years and she says Wen is the WORST hair product imaginable. She's had clients come in and she's seen the damage its done. Not worth buying

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Reviewer40097
,
Dec 19, 2015 4:54 pm EST

No one is saying what to do if you have this in your hair and how to get it out. I used Dawn dish soap then a moisturizing shampoo and conditioner. My hair feels closer to normal than it has in months.

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Janine Snyder
, US
Dec 15, 2015 2:21 am EST
Verified customer This comment was posted by a verified customer. Learn more

I will sue WEN. My hair was falling out in clumps everyday that i would use it. I never realized that something was wrong. Then my scalp developed a itchy white flaky patch and no antibiotics could get rid of it. I still have it today along with hair loss. My stylist was concerned about how much hair was going down her drain even after i had pre-washed before my appt. I used the product for many months and so did my husband. Lots of money wasted and I am pissed. I need to hear from others who are suffering and how to move this suit along. I had beautiful hair...
Janine Snyder
West OLive MI 49460

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Karron
, CA
Oct 16, 2015 8:13 am EDT

I'm sorry about anyone who has had a negative experience with Wen Hair Care products. Some products work differently for others and I have seen the "oily" thing happen with a friend of mine. I convinced her to try it again and she loved it. The problem the first time is that she did not massage product into her scalp and did not rinse thoroughly. Also, she only cleansed the middle of hair shaft and ends. You use Wen just like any other shampoo, making sure to clean you scalp, too. I have had nothing but FANTASTIC results with Wen. My hair is fine and thin but since using Wen my hair is beautiful and manageable. I have been told by friends that I am a walking infomercial for Wen. Sorry, but I have to disagree with anyone who states, "Do not buy any Wen Hair Care Products'. I believe everyone should have the opportunity to try Wen and see for themselves. Enjoy!

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1:36 pm EDT

Wen Hair Care Hiar product does not work well

I used wen hair care products. I used it multiple times and it just made my haire look very dirty and greasy. I am not happy and am sending it back. My cell phone number used to be [protected], i am in the process of moving and the above phone number is the best way to reach me. I am sending it to the North west street adress in Coudersport PA. I expect my card to be credited as promised and no further shipments made. Kim Brandow

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gccastro1
Little Falls, US
Jun 30, 2010 9:42 am EDT
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I had used this product and it did not work. I called to cancel, it took quite some time and a couple of transfer with someone stating 'let's see what options are available to you'. They read the instructions as if you are using the product wrong (this product smells great - that's it - smells great, doesn't do anything else). Then they try to convince you to get the other scent which is advertised for different hair type (kinda makes clear it's not for a specific hair type). After repeating over and over that I wanted to cancel, they canceled, I asked for a confirmation number for cancellation and that was that. No more charges. However, on a monthly basis they send a 'We miss you card' asking to come back. Which really ticks me off considering I canceled because the product does NOT work.

All those actors they get to promote these items should be sent letters to see what their false claims do to their credibility.

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12:07 pm EDT

Wen Hair Care Rip - off

Even though I cancelled my order after the 'no-risk' 30 day trial for $29.95, cancelled my order and sent the 2nd package back, I have been billed over $130.00 for products tht I didn't want. It's a shame thta this goes on and I'm mad at myself for ever thinking about buying this product. By the way, the product is over priced and not so great. I hope Chaaz Dean sleeps well at night knowing what a con he's selling.

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aibgirl2007
New Prague, US
Mar 16, 2009 1:46 pm EDT

I just hope that you know that if you want a refund, this is not a website to get it. The company may not even look at this website. It is just a site that others can go to to help them decide if they want to use a company or product. Call the Wen customer service if you want a refund.

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Sandra Newman
,
Oct 17, 2008 5:41 pm EDT

Please reply when you get this email so that I know that someone is looking at it and that I'm not put on the back burner while ye gets are stilling getting money from my credit card and I'm lossing out because the product is still getting returned back to you.

Thanks

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Sandra Newman
,
Oct 17, 2008 5:37 pm EDT

Even though I cancelled this product months and months ago I stilling getting billed for it and I also after returning this product 3 times and you are still charging my credit card. So enough is enough please dont send me any more of your products and please do a credit on my card for the last 3 boxes that was returned back. I have to agree with the message I read up top the product is over priced and to be really honest with you it is not a good product. I guess we are all like it looks good when you demonstrate the product on TV so that you can get people like me to buy. Man have I ever learned a lesson from ordering products on the shopping channel. Never again.

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