A Chase customer has to use their QuickPay system to send a person to person payment. They can't do a simple wire transfer or ACH like every other real bank but rather they make the receiver set up an account in their QuickPay system. They ask a million questions and require user names, password and security codes. If you happen to forget either the password or security code and call customer service, you get this lame customer service department that can reset or delete the account you can't log on.
I will never become a Chase customer nor will I ever accept person to person payments from a Chase customer.