The Chase Quickpay system is very frustrating for users who forget their password and or username (especially if you are not a chase bank member).
Their account recovery for passwords and user ID's is so unnecessarily poor in User Experience Design ( knowing this as I'm User Experience & Visual Design professional ) and I immediately was aware of the frustration when I could not remember my exact username and password.
In my case I couldn't remember both username and password so I could either try and guess the right username to the Custer Service Rep, or my account could be Deleted and start over!!! Yes, literally play a guessing game while on the phone with an agent that was looking at my exact username. ( I even came within a partial match and they still would not tell me the username)
I didn't hesitate to let them know that process was already a Security RISK! If I wanted to pretend to be someone else and some how knew the account holders email address I could potentially just DELETE HIS OR HER ACCOUNT without their knowledge, without having them even verify my identity. They do not even check for addresses, Social Security Numbers, linked Bank Account information, or anything else. They will gladly let you try and guess a username (without verifying identity) but won't let you have access unless you guess correctly. But they will gladly let you ERASE the account if you can't guess it, no problem at all!!! Very dangerous!
Very displeased by the service. Do yourself a favor and continue to use something like paypal. Much more secure, hassle free password recovery, and much faster in transferring funds.