Complaint Rating:

Company information:
111 HUMBOLDT ST 1H
Brooklyn, New York
United States
Phone: 3474195155

HELLO,
I HAD A CREDIT CARD THAT I DID NOT USE FOR A LONG TIME FROM CIRCUIT CITY AND I DECIDED TO USE IT LAST YEAR AROUND CHRISTMAS OR A LITTLE BEFORE THAT THE CARD WAS NOT EXPIRED I CALLED TO ACTIVATE THE CARD AND I ALSO ASK THEM IT I COULD PURCHASE OTHER STUFF WITH THE CREDIT CARE SINCE IT SAYS CIRCUIT CITY VISA I THOUGHT I COULD ONLY BUY STUFF AT CIRCUIT CITY AND THE LADY THAT I SPOKE TO SHE IT WAS OK. SO THEY ASK ME CERTAIN QUESTION TO VERIFY WHO WAS I. I ANSWERED THEM THEY SAID EVERYTHING WAS FINE. I GO TO THE STORE TO PURCHASE A COAT FOR MY SON AND WHEN I AM GOING TO PAY THEY SAY THE CARD IS NOT AUTHORIZED. SO I CALLED THEM AGAIN AND THEY VERIFY WHO WAS I AND ASKED SOME OTHER QUESTION AND AGAIN THEY ITS OKAY TO USE THE CARD BUT I HAD TO BUY SOMETHING IN CIRCUIT CITY AND THAT WAY THEY WOULD ACTIVATE THE CARD SO THAT I COULD USE IT IN ANY OTHER PLACE. OKAY AGAIN I WENT TO CIRCUIT CITY AND BOUGHT SOMETHING AND WENT BACK TO THE STORE TO PURCHASE THE COAT FOR MY SON THE OTHER DAY I WAS SOO EMBARRAS BECAUSE I HAVE A GOOD CREDIT ACCOUNT AND SO WAS MY SON AND SAID I DO NOT WANT TO SHOW MY FACE TO THEM. THAT DAY I WENT AND AGAIN THE SAME PROBLEM.
SO I HAD TO CALL THEM AGAIN THEY AGAIN ASK QUESTION LIKE IF I HAD STOLEN THE CARD. THEY ASK SO MANY STUPID QUESTION SORRY FOR THE EXPRESSION WHY DO THEY BE ASKING QUESTION IF I EVER OWNED A CERTAIN MAKE OF CAR OR IT I KNOW SUCH AND SUCH PERSON. SOME HOW I BOUGHT ONLY THINGS WHICH THEY APPROVED. BUT THEN AGAIN THEY SENT A NEW CREDIT CARD AND AGAIN I HAD TO GO THRU THE SAME DILEMMA WHY DO THEY GIVE PEOPLE SUCH A HARD TIME I KNOW THEY ARE TRYING TO BE CAREFUL BUT COME ON HOW MANY TIMES DO THEY HAVE ASK THESE SILLY QUESTION THAT MAKE NOSENSE, ALL THEY NEED IS MY SOCIAL SECURIITY, ADDRESS. NOW THIS TIME I WENT TO BUY SOMETHING AT CIRCUIT CITY AT CHRISTMAS TIME AND I SAID LET ME SEE IF THEY ACTIVATE IT THIS TIME. WHEN I GO TO THE CASHIER WITH THE CARD SHE TELL ME YOU HAVE TO ACTIVATE THE CARD GO TO CUSTOMER SERVICE OKAY I GO AND I STOOD LIKE MAYBE HALF HOUR WITH THIS GUY HE CALLS CHASE IT SEES MY ID CARD AND I ASSUME HE HAD ACTIVATE THE CARD. THE PURSHASE WAS APPROVED AND USE THE CREDIT CARD. NOW I CALL BECAUSE I GO TO A STORE TO BUY SOMETHING ELSE AND NO AUTH AGAIN WHAT IS GOING ON HOW DO YOU THINK I FEEL.
I NEVER HAD THIS PROBLEM BEFORE I CALL CHASE AND THERE GOES THE SILLY QUESTION AGAIN I EXPLAIN I HAD GONE RECENTLY TO CIRCUIT CITY AND THE CREDIT CARD WAS APPROVE BUY THE CLERK HOW CAN THEY APPROVED A PURCHASE IF I IT WASN'T ME BUYING THE PRODUCT . I AM VERY UPSET BUT YOU KNOW I HAVE ANOTHER CHASE CARD WHICH I DON'T GET TOO PROBLEM WITH WHY THIS ONE GIVES SO MUCH PROBLEM. ANYWAY THE THING SHE SHE ASK ME IF i KNOW A JUAN SOTO AND TELL ME BE CAREFUL HOW I WILL ANSWER SHE GOT ME CONFUSED HOW MANY JUAN SOTO ARE THERE IN THE WORLD HELLO GIVE A BREAK AT FIRST I TOLD HER I DON'T KNOW A JUAN SOTO WHAT SHE TELL THAT BECARE FUL HOW I ANSWER I TOLD I KNOW A JUAN SOTO BUT HE DIED AND HE IS A FAMILY FROM MY HUSBAND AND THEN SHE ME HOW OLD WAS HE NOW THIS IS ABSURB HOW CAN YOU AS K THIS IF I DONT KNOW THE GUY PERSONALLY. AND THEN SHE ASK DO I EVER OWNED A NISSAN I TELL LOOK I BOUGHT A CAR FOR MY SON I DONT KNOW THE MODEL OF THE CAR BECAUSE I DONOT DRIVE CAR. SO I CALL MY SON AND ASK HIM AND I TELL THE MODEL WHICH IS A DODGE CHARGER. AND THEN SHE TELL ME OHWELL YOU WILL HAVE TO GO TO CIRCUIT CITY TO VERIFY YOUR CARD I WAS SOO FURIOUS I TOLD LOOK CANCEL THE CARD. THEY ARE WALKING ME BACK AND FORTH TO ACTIVATE THIS CARD IF I DID ALL THIS ALREADY RECENTLY WHY DO IT AGAIN WHAT IS WRONG WITH THIS WORLD THEY TRUST MORE THE PEOPLE THAT CHEAT THEN THE HONEST PEOPLE. I HOPE SOME THING CAN BE DONE ABOUT THIS THIS IS SO UNFAIR WHEN YOU FEEL THAT PEOPLE YOU ARE STEALING PEOPLE 'S CREDENTIALS.
THANK YOU FOR READING MY COMPLAIN .