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2.6 1444 Reviews

JPMorgan Chase Complaints Summary

583 Resolved
860 Unresolved
Our verdict: Dealing with JPMorgan Chase, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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Newest JPMorgan Chase reviews & complaints

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8:05 pm EDT
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JPMorgan Chase fraudulent charges

Chase failed to conduct an adequate investigation after I disputed a fraudulent charge. They reinstated the charge before they had received the Affirmation of Fraud they required me to complete. Their denial letter offered no explanation as to how/why they had determined the charge was legitimate. There is no question the charge was fraudulent. Chase will not respond to my repeated requests to have this reviewed. I am being regularly contacted by Chase's collections department, who are uninterested in my dispute and unwilling to help get the issue addressed.

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Rattan Patel
Los Angeles, US
Jan 07, 2011 1:40 am EST

Chase charges me an annual fee every february. I had just called Chase on January 5th, 2011 attempting to close my account and the representative requested that I should call back when I really paid up my account. The payment for january was on th 17th. So I thought I should call on January 17th. But then on January 6th, I get a fraudulent transaction red flag on my email. I called back to Chase and told them that I have not used the Chase credit card since December 17th. I requested the Chase personell to cancel my account as some one has authorized an illegal charge on my account. So Chase representative states that if I cancel my acocunt now, they will report to the credit bureau that the account was cancelled due to dispute over unauthorized charges, which decreases my credit score. There is something very fishy...Chase representative may be selling my account info so that I would not cancel my account and that they may charge me $65 annual fee in february. Chase is forcing me to stay on their account until the fraudulent charge is resolved...and by their pace, they will charge me another annual fee of $65 on February. Chase is very malicious..if you do not want to do business with them, they will attempt to destroy your credit score. Beware

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philip peterson
Las Vegas, US
Oct 14, 2009 1:01 am EDT
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On October 10 as I was doing my online banking with Chase I noticed that a $0.00 amount was due. Again on the evening of October 12 I was verifying my account information and noticed a $39 late fee on still $0.00 minimun payment due. When I called to inquire how Chase could charge a $39 fee on $0.00 minimun payment due according to my most recent online Chase.com statement they insisted it was duty and responsibility to keep up my payments to avoid late fees. Again, I explained to them and also asked them to explain to me how Chase could charge $39 late fee on $0.00 minimun payment due? They gave me the continuous scripted explanation and their inability to waive the $39 late fee. When I asked to speak to a Supervisor the representative insisted no supervisor was available to take my call, and that I would recieve the same answer. As I then asked if the department was left to run amuk without Supervision she put me on hold and when returned said no supervisor was available. So, does anyone else know a good mathmatician to explain our government run banks the simple addition and subtraction tables to explain this one? Isnt this considered fraudulent activity?

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7:51 pm EDT
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JPMorgan Chase fraud and cheating

Chase Mortgage Co. has completely botched up my refinance. This company will not get back to you, will treat you like a #, will take for ever to complete any transactions and still will not get the job done. After 5 months of trying to put a refi together I have finally had to give up. My credit is great, i'm employed and have a huge amount of equity in my home. For five months there was problem after problem with Chase trying to get this refi done. Anyone looking to refi should not use Chase; just another big bank that doesn't care about you.

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Chase Mortgage=Nightmareville
, US
Oct 01, 2010 9:51 pm EDT

We have been with Chase for a little over 2 years now and I must say they are terrrible! My husband was laid off last winter and after receiving multiple letters of "We want you to stay in your home" we call and were gladly put into their homeowners assistance program. Well that was the first mistake! We believed they truly wanted to help us but for the past YEAR, we have been trying to have our loan motified and have sent a thousand copies of all the "required income paystubs, bank statements...blah blah blah, and Chase has either lost them, or they have gone into the bazillion differenent departments they have and all the 95 people we have talked to over the year...NO ONE HAS A CLUE AND ALL THE STORIES ARE DIFFERENT oh and how many "lost drafts departments are there? One day we are approved for our new loan, the next time we are in forclosure, the next time we need to send them more paperwork, that mind you, we have already sent twice before... and as of today, our paperwork is more than 3 months old, so guess what...you guessed it, we have to resend everything again! We have asked to talk to the underwriter and were told "no that it is illegal". We have been transferred to multiple people in multiple departments and oh ya, the best thing about that is trying to talk to and explain to someone that DORS NOT EVEN SPEAK ENGLISH! Thats awesome! (just today talked with 9 different people, dropped transferred calls 4 different times and was on the phone for 1 1/2 hours and the last person was so rude and treated us like crap). So, needless to say this has been a very frustrating process and oh did I mention they sent one of our mortgage checks back to someone in W. Virginia with a letter saying they cannot accept a personal check on a forclosure.? It was not even the right people nor the correct loan number! OMG! Unbelievable! Good luck to the rest of you that have Chase, it's a FRICKIN NIGHTMARE!

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JPMorgan Chase - refinancing dept

I Started a refinance on April 10, 2009 was told I pre qualified, and was then told I needed to pay 750.00 fee up front for application but I would get most back at closing. I locked in a great rate and was promised I would closed definitely within 3 months. It is now August 15th and NO closing in site, in fact all I get now is well they really don't like...

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JPMorgan Chase late fee and interest on late fee. not honoring 6 months no payment plus 0 percent financing

I made purchases on May 17 for 543 dollars at toyrus. I opened this account because they would give me 10% off, plus 0 percent interest and no payment for 6 months. I mailed a check for 543 dollars on July 1st. They are saying that they recieved it on 4th of July, dont know how and since payments were due on July 2nd, they charged me a late fee of 39 dollars on July 3rd. I assumed my account was paid in full. I got a statement today, 08/12 saying that I am late again so they charged me a late fee. Late fee and interest on their Late fee. When I called them, and asked about te promotion, they said that only purchases over 199 qualifies. Well, mine was for 543 dollars but they say that toyrus charged 2 seperate times, one for 399 and one for 145. I don't know why they did this but I had no idea or info about it. Anyhow, they refuse to waive the late fees and they talk to you in a disrespectful manner. I spoke with a lady named Crystal. Extremly rude. It took her 30 min to agree to transfer me to the supervisor. All she would say is that I am your account manager and I am handling this. Finally another lady got on the phone, same attitude. Probably was not even the manager. They refused to give me any info about any dept or agency where I can file a complaint. You can complain at helpwithmybank.gov. I am closing my account and paying the late fees. This is why the banking industry is in trouble. Its best to do business with small banks in your hometown.

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Jac Thorp
North Middletown, US
Mar 04, 2011 5:58 pm EST

I dont' get it. I own my own company and if I tried this with my clients, I would lose them all. I had Chase on auto pay so that every month I would be sure to pay them and not get any of there late fees. I got charged a $25 late fee because my auto pay was under $1! Now with that being said, I have good credit, over 700. They jacked up my interested rate to 29.9% because of the $1. So, I have it down to $7K and I am patiently waiting for a small windfall so I can pay them off and never do business with Chase again, when suddenly my $255 is not enough. With no purchases on my card they said my payment was $280 with a lesser balance than previously. I called the poor excuse for customer service line and was told I would have to wait 10 minutes. OK, 10 minutes is not that long, but I was already annoyed. So, I tried to email their CS contact me and it would not go! Chase, if you are listening, there are enough of us who are pretty sick of you. I feel better now.

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stanley ziemba
citrus heights, US
Aug 28, 2009 12:57 pm EDT

I also opened a credit card with Chase under the promo offer. I have never missed or been late on payments and have paid over the amount that was due each month. in my statement this month i was informed that my promo offer was canceled and i was now being charged an interest rate of 220% because of a late payment. I KNOW my payments were made on time, I BELIEVE the payment was held by Chase in order to justify their rate assault on me.

I plan on paying off this bill this month, along with the fraudulent interest, but if they do this to thousands of customers, just think of the profit they make.
DISGUSTING

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11:17 am EDT
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JPMorgan Chase wrongful credit card cancellation

Lynda m ruiz and tony r ruiz
Pob 1399
Wildomar ca 92595

7/21/09

Chase bank aka jp morgan chase & co. aka chase bank usa, n. a.
Pob 17199
Wilmington de [protected]

Shame on you for canceling our cards without prior notice, but we expected no more from an impersonal, despicable big bank’s takeover of our nice, small town type bank we found in washington mutual. we’ve been expecting and waiting for something like this low-life action. and as to the lack of notice, what if we’d been in a position to need the card yesterday?! I found out by trying to set up a computer software trial when the card wouldn’t go through. and as if you cared, what if we were traveling, depending on this card for food, hotel and other services? what’s next, our checking accounts? in spite of our good management, it wouldn’t surprise us at all. I doubt any of you bank monsters have any concerns for individuals, so we’ll manage without your stinking credit cards. we were loyal customers of wamu but not you high rollers. you are part of what’s wrong with this country. you are bums, a disservice to this country and we’d like you out of our state.

What part of “don’t use any more credit than you have to” don’t you understand? and, what part of paying off your credit card each month instead of letting your abysmal interest pile up money for you don’t you understand. it’s chase vs their customers except for the high rollers.

And as far as sticking your nose into our credit reports, that is a tactic more recently being used by you impersonal machines to use against and inconvenience us. the one item on our credit report is a human condition, are disputing this and believe it to be the unjust charge we are going to prevail on, but again your impersonal nazi-style actions prevail.

And what happened to the nice mc who does your commercials? more crap of course from a company whose record is already exactly that…crap. it’s your record that is found lacking. have you bothered to see the long list of complaints on the internet? like a bank of america founder’s granddaughter is disgusted with what her bank has become, so it goes with you, but doubt you’ve ever been anything but another self-serving financial institution who doesn’t deserve decent people’s business.

And you think this is over? we’re going to put the word out about how you too are one of the bad guys. i’m thinking we should be able to make an indelible impression of what most americans today suspect is the case. your and your lot should be run out of business. an economy like this where so many are suffering trying to keep their heads above water and here come the evil landlords. that would be your ilk.

Tony and lynda ruiz

Cc: president obama
ca attorney general jerry brown
bill o’reilly, fox news
los angeles times
ombudsmen at large

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JPMorgan Chase - loan modification

I have applied to Obama's loan modification plan for my owner-occupied and my primary residence in May due to a financial hardship caused by the recession. I submitted documentation as requested in May and again in July verifying my income and my residence and the hardship. Chase never sent me any documentation showing that more detail documentation i...

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JPMorgan Chase closing of cd

My CD is up today and I happen to be on vacation out of the country... I have many CD's and never a problem closing them even while on vacation. Well today after 2 hours of calls and lots of people (not toll-free) I am told they could close my account and send me MY money only if I answer questions from a list of questions from the public record. Well during the call I was cut of and had to call yet again. This time I was told I was blocked from closing my account because I failed to answer the questions...even though they cut the call. I could send (not fax, like all other banks I have had in the past)a letter explaining what I wanted to do with my CD...but I had to get it notarized. I told them I was in the Netherlands on vacation and could not get it notarized. This was after going up three levels of people. Once your blocked for ANY reason you could not try again until after 7 days...and low and behold you only have a 7 day grace period after your CD matured. (most banks are 10 days) So that was not an option. In any country that is called STEALING. Isn't it strange that for the 5 year period of my CD at 4.5% the rollover is now 1%. Who in the hell are watching these crocked bankers? I got to have it rolled over for a month and the questions they say will be unblocked by then and I can try it all again. I even want the money transferred to the bank they have sent a monthly interest check for 5 years. This was just done today, but I have a feeling this will not be done (they truly are idiots on the phone) and I will have a 5 year CD paying 1% interest. Its like your not talking to a live person...I have never seen a bank so deceitful...When this is all over I will never step foot in a WaMu/chase bank...EVER!

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ChloeLiu
Alameda, US
Sep 28, 2009 8:02 pm EDT

I have come aross a similar problem. I am only 1 day pass my grace period since I was out on vacation and forget to inform them to take out the $$. Now, I've called them several times, and I went through all those re-calling same as you did. They still wouldn't wave me on the penalty. I have to bear with them for 1.25% intrest rate for another 1 year. They are so bad! and their phone ppl are just dumb! I am going to close all of my account with chase now.

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JPMorgan Chase never get a loan with them

Omg! Chase is the most awful company to ever do business with. I have had a loan with them since 2006 always paid on time. Fell behind 2 weeks they started calling me. I spoke to the agent who was so rude and nasty - he was condescending suggested I borrow the money, post date a check etc... I had to hang up to try to get someone else! I called back to inform them that I would make a payment within the next two weeks before my car note became 30 days late. My car note is due on the 10th of every month. I received a letter from them on 8-3 reminding me of my payment and a late fee. I mailed my payment in on 8-4.
On 8-8 I heard a heavy handed knock on my door.. It was one of their "investigators" to verify if I lived at the address provided and if the auto was on my property! I almost lost it! I told them to leave or I was calling the police to make them! The payment was not even 30 days late! Hateful awful people run this comapny is ungrateful.. Never do business with them.
They are the worst company ever!
I have owned at least 5 cars and never gone through this! Do not do business with them ever!
They should be on an expose for how awful they treat their customers!

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chase sucks yes they do
, US
Jan 20, 2010 12:33 pm EST

I TOTALLY agree with you CHASE is the WORST COMPANY EVER... we had a very similar situation happen to us . THEY HAVE THE MOST RUDEST PEOPLE WORKING FOR THEM...I HAVE KEPT ALL THERE MESSAGES THEY HAVE LEFT ON MY CELL PHONE.

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JPMorgan Chase scam

August 7, 2009
Chase is my current lender on my home. In March of this year, I contacted Chase, regarding refinancing at todays current rates. I was told for $750, they would do a streamline, no doc loan, and reduce my current interest amount (4.75%). Bear in mind, I was not asking for additional funds...just the lower interest rate. I have at times been up to 3 payments ahead with Chase, have stellar credit, never missed a payment or been late with Chase. I was told this process would take about 30 days. Now, 6 months later (and of course the interest rates are higher), I was declined on this loan. They said they could resubmit it and get me approved under the new programs, but of course at a higher interest than what I locked into in March (almost 5.5% now). I have been promised "the loan will close next week", or "in a couple days" Their appraiser, under appraised my house by nearly 100k, but I still had plent of equity to close this loan. I have been tap danced, and lied to for 6 months, to now have this end up that I will not be able to probably ever have the rate promised to me. Chase in my experience, is a very dishonest lender, and i recommend avoding them at all costs. I now have to start the process over, and will close with another company, but now at a higher interest rate. I will be seeking legal damages for the difference of what i will be losing on the loan now. If any attorney cares to hear my case, please contact me!

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tjm69
Jackson, US
Jun 07, 2011 5:06 pm EDT
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Chase has foreclosed on the home next to mine. The grass is almost two feet high in places because they do not maintain the lawn. Chase takes no responsibility for maintaining homes that are in foreclosure. Their website boasts of their social responsibility, but, in reality, their practices only hurt neighborhoods.

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Ron Verrre
Escondido, US
Sep 03, 2010 1:56 pm EDT
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Chase has had me in re-mod for 5 months now. I've been sending in my regular payment amount during this period. Now they are not accepting my electronic payments at all. TARP gave all of the banks their money and now they are doing everything to make sure you still lose your house.

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Alice Burnette
San Jose, US
May 22, 2014 8:31 pm EDT

Chase has charges on my mortgage coupon of $700 even though I have had this loan for many years. I have had nothing but trouble with this bank.
They were keeping all of my money that I paid over my principal and I designated on the check and in writing they were to apply the extra cash to principal but they refused.
They had me down for a late payment for six months and they had cashed the check. They knew they were paid. It took six reps to find out what was going on and then they did not refund any interest or apologize to me.
They bought my loan years ago and it has been a night mare. I hate this bank. I cannot believe anyone would use them for a checking account or any other business. Their reputation is getting so bad most people know to stay away. Banks are usually empty. They will be sorry. Just make sure you all spread the word because I do every day.

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bobbbbb
, US
Mar 22, 2012 9:06 pm EDT

If everyone hates the bank so much, why not just pay off your mortgage, cut up your credit cards, and use cash for everything? Oh wait... you can't. Yet somehow the bad guys are the ones who loan the money to help you finance your lifestyle? No one twists your arm to open a mortgage or buy things on credit. Quit ### or quit borrowing. You can't have it both ways.

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bobbbbbbb
, US
Mar 22, 2012 8:48 pm EDT

So instead of blaming the neighbors who couldn't pay their mortgage you blame the bank who foreclosed on the house? That makes absolutely no sense.

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IWILLSURVIVE99
Berwyn, US
May 07, 2011 6:48 am EDT

I went into an office just to make credit payment and a rep asked if I wanted to open a checking acct. I humored them and sat at the desk and let this rep give me the info on the accts. I laughed and said "NEVER! I hate chase!" They are thieves and as soon as Im done paying off this acct. I will NEVER EVERRRR put one foot thru these doors. It felt soooo good! Bank of America gave me a better rate. Only credit card I will carry. :)

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BILLPA
Coatesville, US
Jan 16, 2011 10:40 pm EST

Chase Mortgage is the worst company to deal with hands down. Every thing they do is rubbish, WAMU was so easy to make a payment, so effortless and the people were knowledgeable. After getting a refi last year (I had no idea who would pick up my mortgage) I even told the mortgage 3rd party that PLEASE no Chase!, but right at the table to sign on the dottedline, it was then revealed it was Chase again ;(((. I almost walked out even though I would save 5 years and $100 permonth~ 1.75% less on the mortgage. It has been a nightmare since then. The Phone pay system usually doesn't work (Wamu was 24/7 no hiccups ever in 8 years) so that means since they get MLK holiday off, I will be late (the first time in 10 yrs+). I will file a BBB complaint if they won't take the late charge off, I talked to 5 people today and all said that they cannot take my payment even if the phone pay doesn't work. The online system doesn't work right away it has to send two small payments to your bank 48-74 hrs., only then you can activate it. Really a poor company to deal with and I WOULD NEVER recommend this bank for anything even the most simple task, like a bank account. THEY ARE THE WORST _CONSUMER BEWARE!

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kelsbels
Peckville, US
Nov 23, 2010 8:27 am EST

A friend of mine had a mortgage with all her taxes included to avoid any unnecessary stresses...chase told her she was paying to much and offered her a loan a hundred buks cheaper...ten months later now she owes two thousand dollars bc they never paid her taxes then did pay them twice and now they want a lump sum which is what she never wanted to begin with...isn't this loan modification fraud?...telling her shed get cheaper payments with them and all along knowing they weren't including the taxes she wanted included...any lawyers out there that can help let us know...ridiculous...its laziness, and inconsistancy and no communication that causes this not banks.

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angryjohn
Warwick, US
Oct 05, 2010 11:49 am EDT

On July 3rd I came home from vacation only to find in my mail a letter from chase stating that we were in foreclosure. Confused by this letter and a little amuzed since we had never made a late payment I called Chase and asked them what this was. I was told by the CS rep that I spoke with that this was done in error and that they already moved us out of foreclosure. This was only the beginning of our nightmare. Since then we have been denied a refinance through Chase because:... you guessed it. We have a foreclosure on record. We have corporate advance fees that have been piling up and whenever I make an overpayment on my account and request that it be put towards my principle it gets credited towards the corporate advance fees. I have filed not one but two complaints with the controller of the currency which we have not gotten settled to date and in the meantime they have sold my loan. All though I had an excellent credit history and never paid any late payments Chase has ruined my credit score. I can't even co sign college loans for my kids and no one there seems to be able to fix their errors. As for you Can't Stand Chase Customers - I can say No this is Chases fault. They already tried the blame on the investor (AKA Fannie Mae) I called Fannie Mae and was told that they only report what chase tells them. I spoke all the way up to level three inside Fannie Mae. So stop being such a corp guy and realize that Chase has issues and just maybe it is not the customer, but incompetence inside.

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ChaseMortgageRunAround
78336, US
May 22, 2010 12:21 pm EDT

We also have the same exact problem with CHASE MORTGAGE. I applied over 2 months ago for a refinance on my mortgage. I have NEVER been late on a payment and my credit is excellent. We were quickle approved and they were quick to take the "application rip off fee of $395.00". After two months on what should have been a VERY SIMPLE refinance they have dithered around requesting this and telling me that they are reviewing our application for quality assurance. What a joke!
I have had numerous calls with Kemp Chindavong & Brian Gussler who have had no answers for us.
We have always paid our debts we are being penalized... this seems to be the way of our world now. Dont pay your bills and have bad credit and you will be handed whatever you want on a golden platter. I will keep you updated but at this point I believe I am being taken for a ride by Chase Mortgage

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JPMorgan Chase chase sucks

We're customers of WaMu and loved the bank; never had any problems with them.
Now we were moved to Chase but we're looking for another bank because the service we're getting from Chase is terrible.
Credit Cards: I've had a credit card with Chase for several years. Recently, when checking over my online accounts, I was stunned to see they'd lowered my credit limit by $5000.00! Needless to say, this made the balance I was carrying reflect a much higher percentage of debt/credit ratio. (There go some points off my credit score.) And they didn't even have the courtesy to send me written notification of the reduction!
Accounting Practices: Since Chase has now merged the WaMu checking/savings accounts (TX), our online statement has had so many mistakes that I have to check it daily. There are debits which reflect incorrect amounts and there are some debits that post properly but then disappear from my statement for several days. When I tried to call Customer Service, I was routed to an overseas Rep who was obviously reading from a script. Not only could he not understand my questions, but his accent forced me to ask him to repeat everything numerous times. When I went to our local branch, the Rep said "sorry", but "all the discrepancies are occurring because of the computer switchover. And, they're working to get them straightened out." Meanwhile, she also told me if I noticed any more debits that post and then disappear, I'm supposed to be sure to keep enough money in the account to cover them. (Yes, I'm supposed to keep track of my account balance during THEIR screwed up computer switch! And, let me tell you, it's getting old to have to check every transaction; look for postings which have temporarily dropped off; and maintain an accurate balance.
So, if anyone out there is a former WaMu customer in TX whose checking/savings information has just merged with Chase, you may want to monitor your account for discrepancies. Good luck.

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bobo85301
glendale , US
Jul 26, 2009 3:31 pm EDT

First off I do understand why chase is shutting down the wamu cards but what I dont understand is the stupid remarks by chase employees, like all the credit card companies are doing it. Wrong, not like chase. They can have my wamu card. Stupid remarks like my wife got when they canceled her card was short history. The dumb [censored]es. Of course it will be a short history with chase but not with wamu. Another reason they said it was canceled is low limit. She had a 5k limit. Also when they got wamu, they also got the contracts with it on balance transfers. They can not in no way shape or form based on the truth and lending raise, change or alter the interest rate, or min due or even the due date. What chase did in late 2017 and 2017 by adding a 10.00 charge to the payment on balance transfers was really stupid on their part. As for the employee that made a remark about being stupid. You and people like you are the reason I dont bank there.

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beth
MV, US
Mar 24, 2009 1:14 am EDT

WAMU - Washington Mutual offered the benefit of accessing our FICO score along with credit card management services at no charge when you were accepted for their credit card. Well, now that Chase has taken over WAMU Chase is not honoring that benefit and has taken away that access and services. It was a great way to manage finances and keep track of our FICO score.

I am really upset and when I called the main office of Chase, they only said they would pass the message on of my concern. It is really bad that a bank would take this service away when they could actually make more money by offering extra services.

Everyone who banks with this company should make a complaint to the bank and say they want this service back.

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r cooke
Savannah, US
Apr 03, 2012 1:44 pm EDT

Chase resp are miss- leading trying to repo your home, by miss leading you with the wrong info. now they are foreclosing on my home..after months of miss-leading me with wrong info.

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cookie2009
Daly City, US
Nov 19, 2009 12:11 am EST

Since the switch from Wamu to chase I have had I believe 19 overdraw fees...that is because the transactions do not go in order, regardless of keying in your pin number which with wamu if you use your pin the money or transaction automatically debits your account. Now, Chase according to many of my emails from them transacts business in the order of the largest debit/credit to the smallest. I am so fed up. Also, there's no benefit to having direct deposit. At least with Wells Fargo they give you some options and w/other banks they give you some incentive but with Chase-NOTHING! I hate CHASE and cannot wait until I leave.

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csch
Sweet Home, US
Aug 07, 2009 12:23 am EDT

I've noticed some disappearing charges from my checking account, also. Admittedly I was hoping the mistake would be permanent! Chase has been so frustrating that I'll let them figure it out-- I'm not volunteering any information to them. I live in OR, by the way.

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zack C
, US
Mar 28, 2009 4:03 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

If you go to CreditKarma.com, you`ll be able to get your Transunion score for FREE. I hope you check back and seen this.

Zack C, Boston, MA

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JPMorgan Chase lowered available credit and damaged credit score

I have been a loyal Washington Mutual customer for over 15 years. When they were bought out by JP Morgan Chase, I knew that there would be changes to their policies and procedures, but was resolved to not change banks because of the overall hassle involved. However, due to the policies Chase has enacted with both my bank accounts and my credit card, I am more than willing to deal with the inconvenience of moving my money and my credit to another bank, if only to make a statement about how horrible this company is to work with.

My boyfriend and I have 6 bank accounts with Wamu/Chase and have always kept them in good standing. Once Chase took over, they want to charge fees for us to download our transactions into Quicken. I find this ridiculous -- Chase already takes our money, loans it out to other customers and makes quite a bit of interest off of it and now they want to charge us $10 an account to simply download our transactions? It requires very little of the bank's involvement for this to be possible -- the greed here is astounding. So we're now pulling our fairly sizable accounts from Chase and moving those to a local credit union.

Now to my credit card. I use my credit card quite liberally and again, I have had my credit card with WaMu for years. I've never missed a payment, have never been more than one or two days late with a payment and have had my credit limit continually raised because I've been such a good customer. I used to pay my credit card off completely every month, but this last year I have needed to have more cash on hand for a remodeling project, so have been making a payment (well above the minimum payment due) every month.

I was making my payment online in July and noticed that my credit limit was about $1200 lower than what it used to be. I was concerned, but not overly so, and as I was leaving on vacation the next day, decided to deal with it upon my return. I received a letter detailing the lowering of my limit two weeks AFTER the decision had been made without any input from me whatsoever.

They claim that due to various credit factors, they unilaterally lowered my credit limit without discussion. I have no idea what they're talking about with regards to credit factors as I own my own house, two cars and have a very good credit score, but by lowering my available credit, they are actually DAMAGING my overall credit rating. Understandably, I am very upset. I called Chase and the incredibly unhelpful, unintelligent robot that answered my call insisted that neither he or his supervisor would be able to reinstate my credit limit to what it was before.

I am now in the process of transferring the balance of my Chase card to another bank so that Chase will not have any of my business, nor my boyfriend's business. They can say goodbye to the interest they would have received from our various accounts as well as the interest they would have made from my credit card. In addition, I have told numerous friends and family members about Chase's business tactics and to date, four people that I know have removed their accounts and credit cards from Chase. I will continue to tell people I come into contact with to leave Chase and will cross post my complaints on every web medium I can find to encourage other Chase customers to leave as well. In researching the possible repercussions to this event, I came across literally hundreds of complaints from people just like me in the same situation. What is being done to resolve these issues?

If this is Chase's way of increasing or maintaining their client base, it's an incredibly poor business model; one can only hope this will result in their eventual downfall. It's time that banks that are poorly managed and run on corporate greed realize the consequences of their policies: loss of customers and company failure, one that the American public will NOT bail them out from.

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jfhinhtx
, US
Aug 06, 2009 2:02 pm EDT

I totally agree with your feelings about Chase. They lowered the credit limit on my card by $5000.00! Guess what my debt/credit ratio looks like now! It would've been nice if they'd notified me, but I had to find out when I was checking my account online. No notification - no letter - no message online - nothing, zilch, nada...

And if you're in TX and recently had your WaMu checking/savings merged, WATCH YOUR ACCOUNT! I've been having debit postings that are incorrect and it takes their computerized system 4-5 days to correct the amounts. I've also had two debit posting which were correct and timely, but then disappeared from my account for another 4-5 days.

Amazing! A bank with billions of dollars and they can't get their friggin computer system to work accurately.

Don't bother calling Customer Service or going into your local branch. They're pathetic and no help at all.

I'm looking for another bank, too.

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JPMorgan Chase chase cancels wamu credit cards

It took me about 1 minute online to come across countless others whose credit cards Chase had decided, without cause, to close. I received the very same generic letter from Chase on July 29, 2009. It stated the same 3 bogus alleged reasons for their action: Total available credit on bankcards is too low; Too few open accounts with time on file greater than 24 months; Current or history of severe past due or Public Record item. None of these apply to me. I have never been late in payment to them, always paid almost double the minimum payments, and my account was closed in good standing. Isn't that an oxymoron? Yes I think so. I too was instructed by Chase non-customer service to obtain my Experian report which I did. There is nothing on it. In fact it is the very same report as the one upon which the credit card was issued in the first place. How can they legally issue then cancel a card based on the very same report? I too was a WAMU card holder that Chase took over which seems like it may be a contributing factor to many of us receiving this letter, another questionable legal action that warrants further investigation. If you look on the back of the letter you received, at the very bottom of the page you will see the following notation. “WamuClosure1”. This seems rather overwhelming evidence to me that they are targeting Wamu cards. When I asked the customer non-service rep with whom I could speak in management regarding this decision, I was told that the credit dept management did not take customer calls. Really? Well isn't that just a perfect solution to assuming any culpability for your questionable action and oh so very typical. I also inquired as to whether they were certain the action they had taken was legal based upon the recent credit card legislation in Congress. I received a rambling incoherent response to this and was then promptly dismissed. I think it bears mentioning that CHASE RECEIVED $20 BILLION IN GOVERNMENT BAILOUT MONEY. That is our money! We the taxpayers bailed them out and this is how they treat their customers. This is simply not right. Something needs to be done. Their actions should have consequences. We did not bail them out only to have our accounts in good standing cancelled. In the midst of a recession, people wonder why the banks are recording record profits while the economy remains stagnate. Well, the despicable business practice of Chase provides clarity to that answer. Corporate profits above all else and the little guy be damned. Until such time as these mega corporations are prevented from cancelling customers in good standing to better their bottom line the economy will suffer. This was not how the bailout was supposed to work. They know it but unfortunately they also know they can get away with it. If anyone knows of any potential recourse we have against this by all means count me in. Enough is enough.

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leeannas2
, US
Nov 03, 2009 7:36 pm EST

I recieved a letter today my card was cancelled due to non use, also a WaMu customer! Not sure how it's gonna affect my credit score ! I had 7, 000 limit with WaMu made all my payments with them on time. Didn't use the card for a while Chase bought them out. And know I feel like I'm gonna get the short end of the stick for being responsible and paying my bills on time and not living beyond my means. I think the attorney general should look in to this, or somebody!

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debthelp
Miami, US
Oct 19, 2009 3:32 am EDT

I know of a company that can settle this debt down to about half of what you currently owe. Send me an email to debtrelief@rocketmail.com

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writewing
Granger, US
Sep 27, 2009 10:05 am EDT

I just published Chase's sustomer realtionship problems with their customers who had good credit but neverless had their cards cancelled. Im one of those good customers. I sent Chase a link to my blog and Im going to mass email it to everyone I can find with a email adress at chase.

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wiccanwolfess
Omaha, US
Sep 12, 2009 1:44 pm EDT

Is there any possibility that all of us who got screwed by Chase when they took over our WaMu cards could file a classaction lawsuit?
My husband and I went through exactly the same thing as all the posters above. I paid before the payments were due and always paid double what the minimum payment was. We got 'the letter' saying they were closing our accounts from lack of use. I hadn't activated them because last fall scared the he! out of us and didn't want to accrue anymore credit card balance that had to be paid off. I have made no attempt to contact Chase as I figure it probably wouldn't do any good anyway; I'm rebelling against their criminal practices by paying just $1 over the minimum payment. I figure since they closed the cards the damage to my credit has already been done so paying just a dollar over minimum isn't going to cause any further damage, and I like the idea that it will take at least a couple of years for them to get their blood money -- meanwhile, they have to keep me on their books while making no profit off of me.
I guess the thing that bothers me the most is that crap on their website that says to call and make arrangements if you're having trouble making the payments -- we all know they lie, but this seems particularly cold and calculating to me especially since it was WE taxpayers that bailed THEM out last fall. I guess if you have the kind of money and power that Jamie Dimon has the customer really doesn't matter.

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D.B. McLaughlin
Everett, US
Aug 21, 2009 12:21 pm EDT

I received a letter from Chase closing one of my two WAMU cards based on "non-use". At the time I had two WAMU cards, one at 8% interest and one at 21%. I use the 8% and pay it a week ahead of time online. I had not charged on the 21% for a year. When they did this on their own it changed my credit usage from 22% to 70%, as the 21% card had a credit limit of $5000 and the 8% had a limit of $2500. As soon as that hit my credit file Chase then reviewed my credit report again (24 days after closing my high interest card) and sent me a letter to say that they were lowering my credit limit to my current balance, hell, now I have a 100% credit usage. My credit score went down from 718 to 681 when they closed the card and then to 640 when it showed a 100% usage. I was never late, always paid ahead, under my limit, and making a consumer decision to use the lower interest card, my reward for being a good WAMU customer, almost a 40 point drop. What happens next, all my accounts look at the drop in score and start changing my limits and interest rate. Thanks CHASE, in less than 60 days I have went from a Good to Excellent Credit rating to Fair to Poor, and all I had to do was make my payments on time. My last car loan was 5.99% in January, now the one last weekend due to my barely fair rating, 11.3%. Nice.

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janet gabbard
Whitefish, US
Aug 21, 2009 12:06 pm EDT

My husband and I just received the same letters stating that our chase cards were cancelled-we also were Wamu customers for a lot of years. We always paid way ahead of time, and always more than what was required-never late. Calling customer service was a nightmare-they go so far overboard to be unfriendly.unhelpful and negative-asking for a supervisor got me heavy sighs on the part of the person on line-the supervisor gave me the same general non information. he suggested I mail them a copy of my Experian report for review-what? they are a bank-they can pull my Experian report themselves-as they say that they have and got their information from in the first place. this is an obvious way for Chase to try to lower their debt portfolio by screwing their good customers. They do not care if it means we will have an unfair adverse "ding" on our overall credit rating-one that we all know we work hard to avoid. I hear a whole new meaning when I hear the chase commercials on tv now-Chase what matters-yeah right-I see that they are!
I intend to get to the bottom of this issue-there will have to be a disclosure by the reporting on Chase-something like-account was closed by issueing agency-they obviously took on way more that they could handle by bailing out Wamu- consumer credit rating not to be penalised for Chase greed and stupidity factor

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captainBill
Tulsa, US
Aug 20, 2009 10:10 am EDT

Count me in with the same treatment. Heres a new twist. I tried to close my acount because of "the letter" and they put on a high pressure sales presentation to buy credit protection. I refused and the rep changed from very professional and well versed, to down right hateful. Advised me that my credit would be ruined.

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Susan F
Lewisville, US
Aug 10, 2009 1:38 pm EDT

I, too, received a cancellation letter with the same generic reasons you mentioned. I have NEVER been late on a payment and always paid well above the minimum payment due if not paid off in its entire. I am also a previous WaMu cardholder. I am furious that they would treat a good "customer" this way. I am curious as to those that they allowed to remain open and how those cardholders pay their accounts. Do they get hit with over-the-limit charges every month?, late payments?, in other words...are the ones they chose to retain those from whom they can milk extra money?
I am absolutely livid because I know that when a credit card is closed, it negatively impacts your credit score and I am in the process of purchasing a new home. I have written them a letter and informed them I would be filing a formal complaint with my Congressional representatives, both House and Senate (not that I really expect them to do anything about it), as well as the Consumer Protection Agency, Fair Credit Reporting agency, Better Business Bureau, and US Attorney general. I believe there must be some kind of recourse for the customer who has provided no default that would warrant account closure. It is time for the people of this country to take it back from the overwhelming corporate moguls that care nothing about what is right and just in America. There is much more to life than the ever-loving dollar! Integrity is one that I can think of right off the bat. I would also encourage you and everyone else who has been subjected to this warrantless account closure to notify the same. I have also advised them that I would email everyone I know (and I know many as I am a member of several professional organizations) and blog everywhere I can to put the word out that this company is NOT one with whom you want to do business.

At least I know I am not the only one that this has happened to...unfortunately.

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JPMorgan Chase former wamu customer

As a former wamu customer, I was in the process of a loan modification of a 1st and second mortgage, home equity line of credit. Wamu said I had to modify the first mortgage and then the second as they were handled in two sperate departments. Good commutication and direction from wamu. I was successful in modifying the first mortgage. When I went to begin the process onthe equity line, chase had taken over and the nightmare began. Not because they were taking over, but because they immediately sold my equity line to a collection agency without my knowledge. I called chase to modify the equity line and they said they did not have the account and didn't know where it went as they just sold it (?). I went to the local branch and asked for help. They refered me to another office where the manager was located for loan modifications. He was nice and began calling, in front of me, the various departments searching for my loan. He could not get the info because he had trouble getting past security to speak to an un-named manager. After 3 different phone calls he gave up and suggested I try calling the next day myself. As of today, I am battling the most awful collection agency. They are threatening with immediate foreclosure if I do not pay 75% of my loan in full. No payment arrangements, no cooperation, harrassing calls all the time and no relief from chase. They will not speak to me because 'we do not have your loan'. What happened to the process to assist the borrowers of wamu. I hate this bank. They are rude, impersonal bullys, and they should never have been given permission to enter the california market. Who is monitoring these guys? Why were they given our tax payers' money? Every time I see one of their commercials I want to barf. What good is the wamu loan mod when I will lose my home to a collection agency? They gotr rid of all the equity lines because they have no
Value in the collateral value of the home at this time. So.."just throw these homeowners in the garbage can, we don't need to deal with this!"

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JPMorgan Chase chase tried to jack up my interest rate by 7% — twice

My recent statement indicated an effective APR that was 7% higher than last month. When I called to find out why, a rude oriental woman, with poor English skills, said that I had not responded to a "change in terms" letter supposedly mailed to me in May. Since I had not received such a letter, I asked her if it was sent by certified mail. She said "No, it was sent regular mail." As I inquired further she became impatient and began accusing me of arguing with her. Then she had the gall to suggest that maybe someone else saw it and threw it away. (Her "blame the customer" customer service technique was pretty lame, even for the blood-suckers at Chase).

For the record, I personally bring in the mail on a daily basis. Neither my wife nor I just flippantly sort through it and chunk it in the trash--she even opens junk mail. Chase just assumed that I received the letter (and didn't really care if I DID as long as they could legally say that they notified me of the change--but they can't PROVE it).

This technique is typical of the unethical way Chase does business. They make you reply to their "invitation" to be screwed (which any normal person would decline), or they screw you. Seriously, what ### would willingly agree to have their APR jacked up 7% for no reason other than Chase wants to make more money in a bad economy? It's not like I was late on a payment; it was completely ARBITRARY.

I am supposedly being sent another notice to decline the change in terms. We'll see what happens.

>>>>>

The first time Chase tried to screw me involved their bogus, money-grubbing policy of "Universal Default." While taking a stack of bills to the post office one of them fell between my passenger seat and the center console.

This was a gasoline credit card that I used about four times a year (just to keep it from going dormant). Well I didn't discover the bill until it was already past due. Chase's response was to try and raise my APR 7%. When I refused, I was forced to close the account (not that it was any big loss).

Now mind you, the balance due the oil company was a whopping 40 dollars which I paid in one lump sum plus the late fee (fair enough, the fault WAS mine). So where does Chase come off thinking that they get to screw me when the late payment did not involve THEM at all?

And, unlike some other banks, there is no mechanism to restore your original terms after one late payment. You could keep your account in good standing for six years afterwards, but your rate stays the same. Once Chase jacks up your rate, it's time to look for another credit card issuer.

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Now that Chase, like a cancer, has bought WAMU I will have the pleasure of closing three accounts in one day. I will not do business with these people ever again and neither should you.

Awaken people! Chase isn't the only bank or credit card issuer around so don't be a fool. Use a local bank or check out Simmons First National for low rates and representatives who speak English as their first language.

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Minglew
, US
Jan 16, 2010 2:11 pm EST

I COMPLETELY AGREE!

I supposedly got a piece of snail mail delivered to me in August (even though I am enrolled in all paperless), and I 'missed' it. I was not aware that after being a loyal customer, not one late payment, and a supposed lifetime fixed interest rate of 8.99%, they had decided to change my APR to a variable rate of minimum of 13.99+% beginning in November 2009.

When I called to ask why and that I had received no notification for the change in terms, Mr. Gibson, a smug, pompous rep explains that "Chase is suffering in this poor economy and is no longer honoring any customers' fixed APR rates, no matter how good a customer..." Really? I also asked why I had received no notice to the change in terms, and he smugly answered that it was sent back in August via snail mail. I told him that I did not get it, and why was it not sent via email, like all of my correspondence was supposed to be sent?

He smugly explained that I could either close my account and pay off my balance at 8.99% or accept the new terms. I'm no dummy - I have a credit score of over 800 and a line of credit of over $20000 with Chase - I can't close it without doing significant damage to my credit history! I told him as rudely as he told me that I will be paying off my small balance, and when I do, never to do business with them again!

My husband and I are BOTH out of work right now. We are struggling to make ends meet to simply eat every day. And Chase, a huge corporation who just got a large bailout is 'struggling' and cannot help its customers? REALLY?

That very day, I transferred my balance to my Discover Card...within minutes they offered me 0% transfer balance AND they offered me a 3.9% APR on my card through July 2010. Discover is a company that truly cares about its customers, and in these tough uncertain times, it meant more than anyone could have imagined. They were willing to work with me and actually REDUCE my rate, rather than increase it at a time when it means most for money to stay in my pocket!

Chase is by far the WORST bank/organization I have ever dealt with, and I will never do business with them again! What a shame...

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johnww
, US
Nov 20, 2009 2:57 pm EST

Chase in singularly the WORST BANK on the planet, bar none. I have had one of their cards for years. 6 mos. ago I got a notice saying they were raising my rate from 7.99% to 12.99%. Now I am not one to carry a balance, or at least much of one at all...but I have HIGH FICO score (over 800), never late, all that stuff. I called them, told them I was a long-time customer and they DID NOT CARE. Simply told me I can close the account if I want. Well I didn't, out of convenience sake and knowing that I carry so little balance I figued I'd close it on my terms. And I had another Chase card which I hadn't used in years so I called them to cancel it and they talked me out of it, suggesting I keep it. I said fine, why not. Then 3 mos. later I get another "love letter" from Chase. Guess what? THEY canceled that card for non-use! They do things strictly on their terms, with utter disregard for their customers. CHASE SUCKS. But what irks me is, when I go in person to pay my bill at a branch (yes I still do that, I prefer this that way I get a receipt showing time of payment) they ALWAYS ask me to sign up for another card, open an account, etc. Of course I lay the "why I hate Chase" story on them and they seem amazed. Sometimes they relent, other times I get challenged. I've had teller-types and bottom-feeding, blueshirt manager-types alike imply I must somehow be a credit risk or something, as if I'm lying. Go ahead say it, why don't I just close the account? As I said it was a convenience thing, all my auto-payments are set up for this card. So in part this is my fault, to be sure. I've been lazy about it. I'll cop to that. But CHASE STILL SUCKS. NOW yesterday I get another terms notice. It's going to a variable, currently over 15%. Now to be sure, I will never ever have a balance on that card nor will I do business with Chase. I would advise anyone considering doing business with Chase to think otherwise! Oh yeah I did get a Simmons card, the rate is great and customer service has been very good! I recommend Simmons. They are picky and selective, but if you can qualify I recommend looking into their cards. Yes Simmons customer service is in the US, Arkansas I think. Chase CS in my experience is in India, regardless of what lies are told by the [censored]s on the phone.

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debthelp
Miami, US
Oct 19, 2009 3:31 am EDT

I know of a company that can settle this debt down to about half of what you currently owe. Send me an email to debtrelief@rocketmail.com

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N&LnSC
Piedmont, US
Sep 24, 2009 5:53 pm EDT

Chase raised our interest rate 11% at one time, and they claim that the payment was late. The payment was mailed 2 weeks before the due date (not just put in an envelope actually mailed). Then the refused to do anything about it, same as above customer service (or at least thats that they call them) speak VERY POOR english and are very rude.

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JPMorgan Chase withdrew client account without authorization

Chase bank accepted to converted Polish Zlotych money to USA dollars . After reviewing the currency, The assistant greed that it was valid currency and that the bank would exchange the Polish currency into American dollars.
without authorization and or notice, Chase unilaterally withdrew $27, 000 from client account. Becuase the assitant manager make a mistake.
The clien filed a suit immediately against Chase. Please pass this around, and close all your account with chase, it is not a good financial institution.

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Rowan
Smithtown, US
Apr 18, 2010 1:41 pm EDT

American dollars weren't you given the money? I mean given the $27, 000? So I am guessing that when, whatever department received your Polish money, it was determined to be what? Counterfeit? Outdated? What was wrong with the money?

I have exchanged currency many times at my bank, which is Chase. With some currencies the teller checks a book which details what is valid and what is not. I've seen this book. I asked her how does one tell if foreign currency is indeed counterfeit? I mean these tellers must see lots of American cash so telling a counterfeit US bill should be easier then currency for Japan . She explained that the currency is sent to their foreign currency desk and if there are problems with the bills they take action from there.

So in your case, the teller exchanged the money and gave it to you. Then, it seems, it was found to be counterfeit. Not worth anything. So why should you not have to pay the bank back? You received US cash in exchange for worthless paper. Why do you think you deserve 27K free and clear because a US bank made an honest mistake in evaluating foreign currency? I am a little confused, but anxious to hear more about your experience since I travel a lot and sometimes don't exchange my money until I am back in the States.

Thanks in advance to your response.

Rowan.

Thanks!

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JPMorgan Chase finance charge

A few months ago I came into a pretty good sum of $$ which allowed me to pay off all of my credit cards, one of which was a chase card.. I went on the website. Got my current balance and made a payment for that amount.. Next month's statement shows I have a balance of $3.84. After they had accepted my payment which I thought would settle that account.. When I called customer no service about it I was informed that due to 'two-cycle billing' [a method that credit card outfits can legally use to screw the customer even more..] I still owed that amount.. So I mailed them $4.00 in loose pennies.. Next statement shows a credit balance of 16 cents which tells me they got the pennies.. The last statement I got a few days ago shows a 16 cent finance charge on the 16 cents they owed me, so they can zero out the account.. And this is legal? ### chase!

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JPMorgan Chase unethical

Chase sent me a credit card to a San Jose address where I was once a student. I never received this credit card nor did I ever use it. Apparently according to Chase it was a business credit card with an anual fee of 75.00. Neither I would have applied for as a student. The card then accumulated annual fees and late charges until it was charged off, and Chase put it against me on my credit report. Now I am trying to buy a home and my score is damaged because of this, and I can not get a good 30 year rate because Chase sent me a card I never asked for or received, charged their fees and then reported me on credit buruau. I have investigated and while they admit they know it is 211.00 in Chase fees, they have to investigate up to 90 days and then the time it takes to remove it from my credit report. I do not have that time, I need to clear it now. They will not give me a letter for my lender telling them that these were not may charges, that it was a mistake. I spent several hours being switched from department to department. They would not give me a letter stating what they told me, that the charges were not Megan Kelly charges, they were bank charges. The reason they were not paid, they were sending card and statements to wrong address. No one made any real charges.

How complaint can be satisfactorily addressed:
Remove from our credit report as soon as possible and provide a letter to our lender regarding the mistake and that I did not charge on the account. The card was never received or used by me and it was be annual fee that the bank charged off.
Consumer Complaint Confirmation

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Drover
Austin, US
Sep 22, 2010 10:19 am EDT

I would contact Consumer Credit Commission in the state where you reside and file a formal complaInt. If you suffer damages ( higher interest rate on a mortgage) I would consult an attorney about filing legal action (suit) to recover losses.

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JPMorgan Chase business practices

Cancellation of credit card after paying on time, every month, never going over my credit limit and being a great customer. This is how I am treated. Now my credit score will be lowered for something that is not my fault.

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Dru Laing Christie
, US
Aug 02, 2009 2:16 am EDT

THEREFORE,
NOT ONLY DO YOU CONTACT THE BBB, CANCEL ALL CARDS.

THE BEST PART IS YOU TELL A FRIEND. THEY TELL A FRIEND AND THE LIST GOES ON. ONE THING ABOUT BUSINESS, YOU HAVE TO SATISFY EVERY CUSTOMER! tick one off and your business will be history.

EXPLAIN THAT TO THE KIDS, GRANDCHILDREN AND THOSE WHO YOU HAVE LIED TO. I JUST LOVE THIS COMPLAINT BOARD!

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3:18 pm EDT
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JPMorgan Chase ridiculous runaround

I bought a used car from a dealer back in July of 2008. When i bought the car it took a lot of fanagling to get a loan because of my lack of credit. I was 20 and had just recently gotten my first credit Card. In the end i got a loan through Chase Auto Finance. Everything was going fine as long as i didnt have to talk to them on the phone. I then moved in October because i was gonna be loosing my job. I was able to keep up with the payments because i had over paied trying to get rid of the loan as soon as possible. well i ht some rough time and was without a job for a while and my boyfriend ( now husband) wasn't making enough to help with my payments so i considered just getting it reposesed. Well my dad came through and helped out till i got married and was able to pay again. My husband and i paied off the loan with a new loan from our bank in march. I had told them my current address and still no title. I later found out when my car got totaled in a fire that i neede the title or a lean satasfaction from chase to get the payoff money for my totaled car. So 2 weeks ago my husband and i talked to them and they "claim" it was sent. Since i live in CA chase is new to the banking part of things here. All of the old Washington Mutuall Banks now say chase on them so we figured i could go in and just have them print me out a copy and be done with it. Well so much for that. The only thing you can do at the chase banks here is banking. They dont deal with the loans yet because the systems are still Washinton Mutuall. Well long story short i hust got off the phone with them and found out that the reason nothing has been getting to me is because their system has a limit on the address line so the aptment number keeps getting cut off. WHO PUTS A FRIGGIN LIMIT ON HOW LONG AN ADDRESS CAN BE. I HAVE A LONG STREET NAME! Well now i have been told that if it still doesnt get here by tues August 4th. which i really dobut it will be here.

If you dont want to be running in cricles about an auto loan then DO NOT get one through chase.

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JPMorgan Chase outrageous charges

I had a Circuit City card to take advantage of their no interest promotion. We bought several items, and I was ready to pay the bill when it arrived. Guess what? It never arrived, and weeks later I get a late notice. I spoke with their customer service and explained to her that I never received the first notice and she says that happens a lot, and she removed the late charge. So far so good. Well, some of the items that Circuit City had marked as no interest, Chase charged me interest for. Also, I sent my payment in a week early for one of my statements, knowing that it would get there on time, but by my next statement I had a 60 dollar late fee! Where do they get off charging me that much for a late fee?! I called customer service and asked them to explain, they said my payment was a day late. Sure! How about my payment was late because they didn't get around to processing it until a day after it was due! I simply paid off my card in full, cancelled it, and vowed to NEVER have a card where Chase had anything to do with it. That includes my Kohl's card, which I cancelled the second I learned that Chase had taken over the funding of it. Chase is bad news people! They will cheat you out of your money by pulling these little scams on you. Not sending you your first bill so your payment will be late and they can assess their outragous late charge, and withholding your payment until the day after it is due.

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BlackListNow.com
Arlington, US
Dec 17, 2009 10:54 am EST

Just Go to www.BlackListNow.com
fill out a simple form explain what happened.
YOU will be amazed how quickly the BlackListNow.com lawyers and media department will have your concerns resolved.
They do charge $5.00 -- If you want to share in the proceeds of the class action lawsuit.
Or you can make a FREE report and NOT share in the proceeds..

JPMorgan Chase In-depth Review

Overview: JPMorgan Chase is a leading financial institution in the industry, known for its extensive range of services and products. With a strong presence in banking, investments, and credit cards, JPMorgan Chase caters to the diverse needs of individuals and businesses.

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Online Banking Experience: JPMorgan Chase's online banking platform offers a user-friendly interface and seamless functionality. It is easy to navigate, ensuring a hassle-free experience for customers. The platform provides essential features such as bill payment, fund transfers, and account management, enhancing convenience.

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Fees and Charges: JPMorgan Chase's fees and charges are competitive within the industry. The company ensures transparency and clarity in fee disclosures, enabling customers to make informed decisions. A comparison with competitors reveals that JPMorgan Chase maintains reasonable pricing for its products and services.

Security: JPMorgan Chase prioritizes the security of customer information and transactions. The company employs robust encryption protocols, authentication methods, and fraud prevention measures to safeguard customer data. In the event of security breaches or incidents, JPMorgan Chase demonstrates a prompt and effective response.

Accessibility and Inclusivity: JPMorgan Chase is committed to providing accessible banking services for individuals with disabilities. The company offers accommodations for customers with visual impairments, hearing impairments, and mobility limitations. Additionally, multilingual support and resources cater to diverse customer needs.

Corporate Social Responsibility: JPMorgan Chase demonstrates a strong commitment to social and environmental responsibility. The company actively engages in sustainability initiatives, community development projects, and philanthropy. Ethical practices and robust corporate governance further enhance its reputation.

Overall Rating: Based on the comprehensive review, JPMorgan Chase receives a high overall rating. The company's financial stability, extensive product offerings, excellent customer service, and commitment to security and accessibility contribute to its positive evaluation. Potential customers can confidently choose JPMorgan Chase for their financial needs, considering its strengths in these areas.

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Contact JPMorgan Chase customer service

Phone numbers

1877 242 7372 +1 (713) 262-3300 More phone numbers

Website

www.jpmorganchase.com

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ruining my credit
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