Complaint Rating:

I purchased a Chevy Equinox in September of 2006. The loan company is Chase Auto Finance. Each month I had an automatic debit from my checking account for the payment which was on the thirteenth of the month. On November 12, 2007, I called Chase Auto Finance to ask them what the amount would be for a payoff. I told them that I had the check in my possession and that I would send it promptly. The check was for more than was owed and they would have to refund me money. I received two notices from my bank that they had tried to take the money out of the account and they overdrafted my account not once, but twice. I immediately called Chase and they told me that my car was payed off. I told them I knew that, because I had sent the check and that I had received the return sheet from the post office that they had received it. The check for the payoff was written out for the thirteenth of November and they received the payoff on the 18th of November, they charged me 9 dollars for each day that it was supposedly late also the payment for the month, plus a overdraft fee for them plus the two overdrafts to my account. The payoff was not posted by them until the 27th of November, I asked her why it took them over a week and she promptly told me that there was a holiday and that the dept. that handles that might have been closed. I asked her, this is a major bank and you are telling me that a whole dept. closed for an entire week because of a holiday? , and her reply was they might have been. Now they want me to fax them my bank statements showing that they had overdrawn my account and that this will take about 7 business days to complete. So in final draft, they owe me the money for the overdrafts, they owe me the 9 dollars for each day they claim I was late, and they owe me the money for the over amount which I sent them.