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WU YI Tea Complaints - charging my credit card several months after I cancelled and got refund

Review all WU YI Tea complaints

WU YI Tea
Posted: 2008-12-10 by   MGill
charging my credit card several months after I cancelled and got refund
Complaint Rating: 0 % with 0 votes
Company information:
4117 Palm Tree Ct.
California
United States
insidersecretstips.com

I ordered and canceled Wu Yi Tea and returned the product within the allotted time frame. My credit card has recorded the credit.

I never authorized any other charges. $9.95 appears on the original billing in Aug. 2008 and along with that a $4.95 every month since for "Insider Secrets" which I have never authorized.

I am calling my bank to dispute these charges. They have gotten away with it for a while now because I was away and did not check my charges when I paid my bill as I was not at home to do so.
Comments United States Diet Products
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Comments

 Sort by: Date | Rating
 2 days ago by   Thomas Gon 0 Votes
Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@wuyisource.com

Your satisfaction is our number one concern,

Thanks,

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