WHY ARE CREDIT CARDS CHARGING FOR PHONE PAYMENTS WHEN USING AN AUTOMATED SYSTEM, THEY ARE TRYING TO CONTROL THE WAY BILLS ARE PD - THIS IS AN UNFAIR PRATICE.
I totally agee. I am having the same problem with Chase. Even if you pay on time by phone they charge you if you pay after 4pm EST. Of course they don't bother to notify you of this in advance. I am closing my account with them.