CenturyLink reviews and complaints 1
View all 758 complaintsCenturyLink - unreliable dsl and negligent customer service
Where to begin? The two weeks my DSL has run at speeds less than 0.90 bps or the bull concerning fixing the issue? We pay for 10 meg and can only get it in the wee hours of the morning when the broadband isn't overloaded. The service guy stated Century link has over sold and cannot handle the customer load. Well, at least one honest person works for century link... 11 hours on the phone pining, and hashing and ftping till my fingers are sore to be told, Gee mr. hendrick your DSL is slow and it's on our end. Well duh... I ask for a phone number to anyone in customer service that could help me and was told, "I'm sorry there isn't anyone." When Embarq owned us we never had issues like this, heck when sprint owned us it wasn't as poor as it is now. I wonder if I call the CEO of Century Link and give the list of names and employee ID's I've collected if it will make any difference in my problem?
The complaint has been investigated and resolved to the customer’s satisfaction.
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Please cancel all your services. Due to poor nationwide services, they are probably going to go under.
Never ever get the prism TV. I haven't have a service for 2 days now and nobody know how to fix it. I spent more time on the phone than use my services since the summer starts. Please do not get Prism TV if you want your life to get easy.
Jeff,
I am glad you had an option ! CenturyLink has a Monopoly where I live and they use it to their advantage !
Yes, Joe ( Joey ) Harper is real good at painting a pretty picture but never following through with the goods !
He makes a lot of promises he either can't keep or refuses too. I am not sure which. He certainly never followed
through on those he made to me !
The wife and I left century link for cable. I hope it is better.
Worth noting that upon trying to cancel service I was transferred to a "supervisor" who tried to say that because we had altered our service we were obligated to continue with them for another year.
My wife and i couldn't believe it. Only by dropping Joe Harper's name did they back off. Joe saved us some litigation.
What a nightmare. We are truly sorry it ended that way.
Thanks for the update Joe.
How long do you figure I'll be reading these emails and sending you data like this in return:
18:55 2/22/11
Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
tracert 65.40.220.20
Tracing route to speedtest-or.embarqhsd.net [65.40.220.20]
over a maximum of 30 hops:
1 1 ms get test.10meg
200 PORT command successful
150 Opening ASCII mode data connection for test.10meg ([protected] bytes)
226 Transfer complete.
ftp: [protected] bytes received in 39.91Seconds 262.70Kbytes/sec.
ftp>
I happened to be in a game online tonight and got to watch my ping get higher and higher until it was in the 400's.
As we approach the end of the month the wife and I are discussing what to do about CL. All I hear from you is what "could be" or "should be" done and the "samples" of email from your techs which allege things are being done about this.
All I feel is strung along.
I have ample documentation via these emails of the contract breach between us. I am looking at my options for what to do with that info. I've seen nothing substantive from you-- other than your words-- to indicate CL has any kind of plan--- where's the statement from mgmt explaining the problem and asking us all to be patient?--- or is doing anything about this problem.
That's very frustrating on my end. Your company keeps reaping the benefits and I get shorted.
J
Tonight I'm just plain pissed off.
Here's the new deal with Century Link. I pay them each month for high speed service, per their advertising "a world without limits". Each night around 7 the 10meg download I pay for drops to a trickle.
Joey tells me there's "another call", or "another meeting", and some kind of plan where I should see some resolution soon. All I see is that I pay and they don't provide.
I wrote a letter to the corporate office in Medford, OR and heard nothing. Even a form letter would be better than that.
I am looking at my options now.
J
FYI: I continue to have the same problem. "Joey H" saved us some money-- so he said-- by converting our DSL to broadband only. We are still having service drop off well below what we are paying for around 7 or 8 pm. It builds slowly until the service crawls. When it is transferring properly (usually first thing in the morning) it moves approximately 1200 k/sec and in the evening drops to 300 or less.
Joey said we would see a difference but so far not. I am waiting to hear more from him about what is going on.
I want to say to all that Joey is for real. What he's told me is that there IS a systems problem in my area and that CL IS working on it. He said that in a few weeks we should see some improvement. I will continue to post in order to show how the company is responding.
Joey,
Thanks for explaining. I hope you can understand my problem just giving info to anybody.
I emailed you at the address you provided with a description of the problem.
I'm afraid I know what is going on. The big question I have is what will be done and when.
J
Hi Jeff. There's others on Complaintsboard that I've helped. I don't have the links, but just search around here for complaints on CenturyLink and there are a few testimonies of people I've helped.
Another thing you can do to verify my identity is check out my Twitter page: http://twitter.com/CenturyLinkJoey. There you can see how I proactively respond to customers on Twitter. We also encourage customer's to email Reachout@CenturyLink.com on our Facebook page (http://facebook.com/CenturyLink).
There are issues in Oregon, but I'm not sure what specific area you are located in. Nonetheless at the very least I could help explain what the problem is. If you are uncomfortable providing your information in this manner that is no problem.