From a fustrated citizen.
I to am a victim of Cenlar, they have been charging me for homeowners insurance, when I have been paying this on my own. When I contacted them that they owed me $1, 804.00, they told me that they had never received the proof that I was making the insurance payments on my own, I faxed them the paperwork seven times and my insurance company sends them a copy also, but they still were charging me. I called and they said they would review my loan and send me a refund check. I told them that it should be for $1, 804.00, but they only sent me a check for $180.91, and told me that I would receive another refund for $450.52. I have not received the other refund check and I called them and they said that they had mailed a check for $335.00, which is a far cry from $450.52. This is still not the $1, 804.00 refund that they owe me. They said that they could not send me the $450.52 refund because that would make my escrow short $75.00. Well if you subtract the $335.00 from $450.52, they kept $115.00. Why not just subtract the $75.00 that they said was short, instead they took $115.00.
I keep calling them and ask to someone who speaks English and all I get is someone that cannot speak English. When I ask to talk to a supervisor I get the same person that I was originally talking too.
This company needs to give everyone back all the money that we are owed. Also every year it seems that my payments go up by $200.00. When I was with TB&W my payments were $378.00 now I am paying $476.66. Never had any problems with TB&W and I have another mortgage company that I deal with and they never say anything about an Escrow account.
It is time that we put this company on an action law suit.