We purchased the 3-piece Catnapper sectional in October, 2013. It came damaged, 3 months later, by the shipper, and had to order a replacement. We requested that it not be shipped by the same shipper, as it was "in shipping" for over a month, and was so badly damaged. Two months later, they sent the replacement, by the same shipper, and you got it, more damaged than the first time! Third round: we have waited for the third replacement for another 3 months, and Catnapper told our customer service Rep it was shipped May 15th. This is June 24th, no response, no options, and no sofa for the houseful of company we are expecting in the next few days.
Instead of replacing furniture, they should replace Supervisors!