Complaint Rating:

Company information:
Carnival Cruise Lines
United States

We just returned from a Carnival Cruise to Nova Scotia. We have cruised on Royal Caribbean 5 times previously.Waiting in line for 30 minutes and longer is not acceptable. Our bed had a huge crater in the middle of it. The service in the dinning room came complete with attitude most of the time, tere were exceptions. Get ready to pay for alot of extras! The fifth day of the cruise I woke up very ill. Our room was covered with black soot from a vent cleaning the crew performed the day before. The hot chocolate ran out of fourth day of trip, and remained out the balance of the trip. On day two I went for some orange juice in the Lido Dinning room. The OJ was hot! When I informed an employee he completed ignored me. Two days later a sign, "Out Of Order" was installed and the machine remained out the balance of the cruise. Not exactly a "Fun Ship"!