Carfax
reviews and complaints

The only reason this gets a 1 star rating is because I can't leave a ZERO. The entire resolution process is a joke! Whoever came up with that process should be fired. You can't get a person live (Just as bad as Uber). You can't even get a person's email. You get a general response with a case number. Ten days went by before a response. From that point it's not gotten any better. Carfax (not their fault) listed my airbags as going off on a side swipe. That did not happen. Honest mistake by the officer on the scene. Carfax said I needed to get the report changed. Locating the officer on the scene was not easy and the accident was 2 years ago. I provided two official documents from my insurance company (which BTW lists the cost of a $2.00 rubber molding that had to be replaced). My point (to Carfax: The insurance companies list EVERY speck of work being done). Nothing listed about airbag replacement/repair. Carfax said NO. We went back and forth. With each email came an new case number and several days to get a response. Finally they said they will not change it but said they would add a notation stating that additional documentation states airbags did not go off. WHAT? Unacceptable! It needs to be CORRECT and this report is not correct. More delays and more new case numbers. Finally I had to call the Captain of the police department. He was most helpful. After including several pictures and documentation the Sheriff's office made the adjustment. They sent me the new document, which I forwarded to Carfax. This time...NO RESPONSE. Shocker. I followed up, only to get a response saying: We were not able to verify it with the Broward County Sheriff's Office. Are you kidding me? This issue is still not resolved. What is going on over there? With staffing issues at an all time low, one might think that a little common sense might help. Big failure here, Carfax. By all means, I would LOVE to hear from a supervisor/manager. Case [protected]

When I went to trade in my leased car and enter a new lease, the dealer pulled a Carfax report that showed moderate damage to the front, passenger side, and rear of the vehicle. I was shocked as they showed me the report. The only damage to the vehicle was a small scratch (about an inch) on the passenger side door. It had never had any repairs (only regularly scheduled maintenance through *** as it never had any damage beyond the small scratch. I was surprised by the report, and the dealer offered me quite a bit less than KBB based on the Carfax, so I walked away and opened a case with Carfax to have the information reviewed. That was after asking if their service department had any way to test the paint to verify it was all factory original, which they said they could do but that it was best for me to contact Carfax while saying it could take months to be resolved through Carfax. The dealer called the next day and upped the price for the vehicle after seeing I'd filed a case for review with Carfax saying they were satisfied it would be resolved. Yesterday, I received an email from Carfax saying they "confirmed with the source" the damage report was correct, but, of course, they won't release who reported the data (which is completely illogical since anyone who actually has a repair done or even taken a car in for any type of service around the time of a report would know who reported damage). It's no longer my problem since the car was traded in, but the damage shown is completely inaccurate, and the car was in the garage while I was out of the country on holiday for a week at the time they say it was reported (with no one else having possible access to the vehicle). Would I have gotten more for the trade-in if the damage wasn't on the report? It's hard to say, but everything surrounding the incorrect Carfax report changed what would have been a very positive experience into one that was and still is somewhat distressing. I can only hope and imagine Carfax made a serious attempt at verifying the information. Regardless, their practices are clearly insufficient at determining when a false report is made of damage that never occurred, and it's unfair to the consumer to hide behind the policy of not identifying data sources as that would enable the consumer to assist in having completely inaccurate information removed that otherwise can have a significant impact on the financial outcome when trading in or selling a vehicle.

Carfax has many errors on my report including the date of my accident, the severity of the accident and the quantity of accidents. I have contacted Carfax through their website (as there is no other way to contact them) and I have received no response. This matter is time sensitive as I need to sell my car very soon and I am loosing out on value due to their inaccurate reporting. I have explained all the problems with my report and even stated that I will provide them with contact info for my insurance company who will show there is only one accident for my VIN and its a much less severe accident than shown on the report. P.S. I will be submitting a letter from my insurance company later today. My insurance company is *** and my local office phone number is (***. Ask for ***. My vin is *** Inaccurate report is here: https://www.carfaxonline.com/***
From: ***
Date: Fri, Jul 9, 2021, 2:31 PM
Subject: CarFax Report
To:

***,

I received the CarFax report you forwarded to me regarding your 2018 ***. There are numerous errors on this report:

1. In the 3 years we have had the 2018 *** insured, it has only been involved in one claim which was hitting an animal.
2. The dates listed on the CarFax report, 11/01 and 03/10 are not the date of our comprehensive claim, 10/12.
3. The claim payout for *** was $1666.78, after your $500 deductible, which is a minor payout in light of the expense of repairing vehicles.

Their error filled report is lowering the value of your vehicle and I'm so sorry for that. I hope you can get this corrected. Thank you.

*** T: *** F: *** Lawrence, KS

Hello around the beginning of Oct 2019 I washed my 2010 *** that's in showroom condition 2ND owner,and I found s omeone has keyed the drivers side of my truck,I called my insurance compamy *** and they told me to go get a estimate so I did I received a Estimate from *** wexford pa ***,truck went into the shop and got the Vandalism on the drivers side fixed NOW this is when everything starts to go wrong.I got worried about a car fax report on my truck now so I bought a report so I could go online and see what car fax has,WELL Now for my SHOWROOM condition truck has NEVER had any wrecks or in a flood car fax has posted DAMAGE NOW TO MY TRUCK CAR FAX HAS DAMAGE REPORTED TO DRIVERS FRONT DAMAGE TO DRIVERS SIDE AND THIS IS THE REAL PROBLEM CAR FAX HAS DAMAGE TO THE RIGHT FRONT MY TRUK HAS NEVER HAD ANY DAMAGE TO THE RIGHT FRONT OF MY TRUCK,SO I CALLED MY INSURANCE COMPANY *** RIGHT AWAY AND TALKED WITH THE ADJUSTER SHE WAS AS UPSET AS I AM SHE WANTED TO KNOW WERE CAR FAX IS GETTING THERE INFORMATION FROM? sO RIGHT NOW I HAVE FILED AND OPENED UP 4-WRONG COMPLAINTS WITH CAR FAX AND THEY WILL NOT FIX THE RIGHT FRONT DAMAGE REPORT AGAIN MY TRUCK HAS NEVER HAS RIGHT FRONT DAAMAGE ONLY KEYED VANDALISM ON DRIVERS SIDE,SO I HAVE ASKED CAR FAX TO CALL MY INSURANCE COMPAMY AND CALL ME WE BOTH WANT TO KNOW HOW AND WERE CAR FAX IS COMING UP WITH THERE DAMAGE REPORT,I GAVE CAR FAX MY ADJUSTERS NAME AND NUMBER ALONG WITH MINE I JUST RECEIVED A EMAIL FROM CAR FAX SAYING THEY DONT CALL ANYONE ONLY EMAIL,AND RECEIVED ANOTHER EMAIL SAYING SORRY IT IS TAKING SO LONG BUT WILL GET BACK TO ME SOON,MY INSURANCE COMPANY PAID THIS CLAIM AS COMPREHENSIVE CLAIM SO IT WAS NOT A WRECK MY MAIN TROUBLE HERE IS I WANT THE RIGHT FRONT DAMAGE TAKEN OFF MY CAR FAX IT NEVER HAPPEN MY TRUCK IS IN SHOWROOM CONDITION NOW I HAVE ALL THIS WRONG STUFF ON MY TRUCKS CAR FAX PLEASE HELP METHANKS AGAIN

In early December , my father-in-law, who had been the sole proprietor of a little car shop in Abilene (which, by the way, was an accredited member of the complaintsboard.com) for approximately forty years, was hospitalized with Covid-19. He passed away on Christmas Eve. After his death, we contacted Carfax to close his account. At the time, I was told that the invoice for the month of December would be the final amount due and his account would be closed. We mailed a check to Carfax for the December invoice amount and received no additional bills or correspondence from Carfax. I want to stress that both the mailing address and phone number are being checked on a regular basis. We received nothing related to the Carfax account until March, when we got a notice from *** stating that the account was past due and had been turned over to collections. I immediately contacted Carfax, but they would not explain why the account was still open and now in collections. I contacted the collections agent and learned Carfax had not processed our December payment and, despite what I had been told, had charged for January even though my father-in-law died in December. In addition, the collection agency had added collection fees. Despite my attempts through phone calls and email, no one was willing to work with me to get this matter resolved. We are gutted by the loss of my father-in-law and have been working diligently to close his accounts in a timely manner. Carfax is the only vendor that has failed to do what they said they would do and refuse to correct their error. I don't know why Carfax did not process the payment for the December invoice. I find it hard to believe that if my father-in-law were alive and his account were overdue, that Carfax wouldn't have contacted him by mail, phone or email (for each of which, Carfax has current contact information). I am appalled at how my father-in-law's account has been handled.

Have you had a problem w/ Carfax and its cost you money, give me a call
Stephen Solender Esq. [protected]
[protected]@yahoo.com

Carfax issued a false report on my car that I bought on Ebay. The Carfax report was clean with no accidents reported. When I sold the car two years later, the Carfax report showed an accident with airbag deployment. As a result, I lost more than $2, 000 on the deal. Carfax denied any claim I had against them. Never trust a Carfax report.

Upon opening a credit card bill, I find 3 charges from three separate days apparently to CARFAX for 44.99 each. Under no circumstances did I click on 'Purchase Now' or input the credit card account number - I don't even know how they got it! This is larceny, plain and simple. I admit I had been looking on Ebay for used cars and I even remember (one time) reviewing a CARFAX report, which I understood to be a free report! But three charges of $44.99, no way!

Did you know that CARFAX doesn't have telephone support - that is, there is no phone number you can call to dispute charges like this?

I have bought a carfax report from the carfax. but I found finally I found the report provide the serious false information to me. the report show the car is a clean title car. but after I bought it and transfer the title. but the datas from the government the car is a salvage title. So I connect the carfax. and that company take 4 months to deal with the case. and finally they refused to responsible for this. I think it is very nonsense for that company! I pay the money to buy the information about the car, but they provide the wrong information to me.

Consumer be aware: CarFax advertises to all consumers for no discrimination unlimited number of carfaxes for personal use for one month for $29.99. This is a false advertisement since once you log in and you obtain a relatively fair number they deactivate your account. In my case, I subscribed on 3/20/08 for one month just to be notified by them on 3/23/08 that the previous months I had too many in their opinion (in reality 2 per day) while I was searching for an Audi for my wife and a Mercedes for my self. I’m not a commercial user, dealer, or corporate institution. There is nothing in CarFax’s agreement for a limit as the number of carfaxes obtained when someone purchases the unlimited number of carfaxes for personal use. This complaint intents to make other consumers aware of this situation and to bring a negative campaign against CarFax for false advertised services. So consumer be AWARE.