** To expedite your case, please ensure to provide Reference code DM 032012_cb_dml72 **
I'm sorry you're experiencing problems with your account. We'd like to help. Please email me at email@example.com with the following information:
- The full name associated with the account
- Mailing address associated with the account
- Your contact phone number
For your security, please do not include your account number in your email.