Company information:
Carcraft Rochdale
130, Preston Road
Chorley, Lancashire, England
United Kingdom
Phone: 01257 2652481
I was completely disgusted with the manner in which I was dealt with when negotiating a trade in for my car.
Initially, I was provided with inaccurate information relating to the car I was intending to purchase.
It was delivered to Rochdale from the Midland Site of Carcreft.
On arrival I asked for my car to be valued, but I was informed that there wqas no need for this as the valuation would be done, /and has been done, on the internet.After a period of six hours and when all that remaimed to be done was to pay the balance remaining., I was informewd that the car was under valued and that I would be required to pay an additional £1, 000.
When I asked as to what was the reason for this, I was informed that the original value would only apply if my car was in good condition and of l;ow milage with new tyres etc.
My car had a low milage, under 20, 000 for an 04 plate, and had new tyres, new wyper blades and reversing sensors. All addiotions and therefore favourable points.
It was obvious that the car had not been inspected or valued properly.
I should have been informed about this matter at the very start and not after six hours.
It should be pointed out that all the preliminaries had been completed. The Insurance details had been completed, arrangements had been made for the documentation relating to the vehicle to be sent to my home address, all the items in my car had been transferred to the car that I was intending to purchase and, six hours later the transaction was aborted.
I find that this whole business indicates tho me the unethical behaviour of the sales manager who was monitoring this situation. I found it also to be both unprofessional and somewhat underer hand.
I would have like to direct my disgust directly to the senior management of the Carcraft company, but I do not have the e-mail address or any manner by which I could contact the Chairman or a member of the Senior management directly.
To say that I find the whole business odious and contemptable is to put the matter very slightly.
I cannot find words to express my extreme dissatisfaction about it. Six hours of my life had been wasted. I had driven in unclement weather a total distance of 70 miles and, at the end of it, the whole situation had been a waste of time.
Melville G. Coombes
