Complaint Rating:

I have had a loan with Chase Auto Finance since March 2006. I have not missed making any payments. Several months ago I received a call from their collections department stating that I was behind 3 months on my car payment. I have all of my receipts and cancelled checks from them showing that I am current. I receive 3-7 calls daily from their collections department and I have been treated VERY RUDELY by them. When I have requested to speak to a supervisor, I am told that one is not available. Come on give me a break... NO SUPERVISOR??? I have sent emails to them, but to no avail. I have sent 4 letters, but have not heard back from them. Now they are threatening to repossess my car. I now have my Senator's office checking into this for me. I am tired of speaking to an automated phone service, and have not had success into finding their corporate address. I feel that my rights have been violated and I am sick and tired of being harassed by their collections department. I have asked where I can send copies of my cancelled checks to verify that I have made my payments and that I am current, but have had no success. I am hung up on. Oh, yes, and by the way, they have given me a negative credit rating to the credit bureau not to mention the late fees they are charging. Can anybody give me some help??? Thank You, Arlene