Complaint Rating:

Toysrus is the first online store that did not allow customer cancel the order. I placed the order around 1:00pm. Around 2:00pm, I realized the order did not take the $10 google checkout coupon. I called the customer service representative in Toysrus ( even try to get the customer service manager Chris) and they tell me the same thing. Sorry the order is in ship status and we can not cancel the order for you. Tried to make sense with the fact the order just being placed an hour ago. Still no can do for cancelling the order. I was told the best they can do is send request to warehouse but there is "NO QUARANTEE". I will never buy from Toysrus online store again. It is a lesson learned.