I ordered a bowflex treadclimber on January 23rd. It took nearly two weeks before it arrived. There was no tracking number on the website - you have to call to get that. I called several times during normal business hours and received a closed message. One time I held for nearly 30 minutes before anyone answered the call. I put the treadclimber together and nothing lined up properly. I worked for two days putting it together. It was supposed to come with a free matt and as of February 18th, I haven't received it. I called and they said it was on backorder. Again, nothing on the website to tell me this. A week later, the website says "shipped" but again, no tracking information. I called and got the tracking information. As of today, February 18th the website still says shipped and the fed ex tracking number indicates that they haven't received it. I called customer service yet again today and the customer service rep was rude - she kept talking over me and not letting me finish my sentences. She said it was still in route and I should continue to wait. I told her that I haven't been able to use it because it sits on a hardwood floor and I don't want to scratch my floors. She proceeds to tell me that I can use it without the matt and it shouldn't scratch the floor. I asked her exactly how long I was supposed to wait before they would do something - she wouldn't answer my question.
If I had it to do over again, I would not have bought this machine. I can't comment on how it works because I haven't been able to use it. The customer service is horrible - they could cut down on the amount of calls they receive if they would just put more information on their website. They claim that they send it via courier from Portland, OR to Chicago, IL - I don't think it takes 11 days to get from Portland to Chicago - I'm tired of the run around and I am tired of having to make calls and being treated poorly. It is too much to ask that I receive what I have paid for? I will never again make this mistake - I've ordered the last bowflex in my life.