Complaint Rating:

I booked travel on bookit.com for my boyfriend's birthday. I found they had very good deals on their site so I chose them over all the rest, no to mention they had an option for payment in part up front and the rest before the date of the trip. I booked the trip in February, 2007 to Mexico. A few weeks before we were scheduled to leave my boyfriend found out his passport would not be processed in time to leave for the trip. I immediately called customer service to inform them and to find out what the fees were to cancel. I was told they could cancel the hotel and I would be charged $100 per person. Also, I was responsible for calling the airlines to find out their policies. The customer service rep said she would put a rush on my refund because I could not switch that money over to a new trip but rather had to pay for the new destination separate. We ended up going to San Diego on the same dates. We were able to switch the airfare money to another destination but we booked a hotel elsewhere. After returning from my trip I checked my account and the refund had not been processed as promises. I called to inquire and learned the processing on my refund had not even been submitted to accounting. I requested a check be sent to me as I thought it would ensure I get my money since the electronic refund was never submitted. I waited two weeks and still no check. I called customer service back and was informed they sent the check to my address but with my boyfriend's name on it. Did I mention that I booked the trip and the billing information displayed my information? Well, the check was returned undeliverable because we do not live together so his name is not listed on my mailbox. I was told a new check would be sent out to my address and my name. Today is May 15, 2007 , it has been two weeks from the date the last check was alleged sent out to my name and over a month after my trip and I have yet to receive my refund. If you plan to use this site make sure that you are absolutely certain that you will not be making adjustments to your booking or require a refund. The customer services agents are rude and they are of no help. They refuse to admit their mistakes and they don't care how long you have been inconvenienced. DO NOT USE BOOKIT.COM FOR ANY REASON!!!