Complaint Rating:

After finding a travel agency to book travel for 21 members of my family, I learned about BookIt.Com. In the end, I booked my immediate family of 7 through BookIt.com because they were able to get a better rate. The other 14 members stayed with the other travel agent. I wish I had too.

The short story is that once you book your travel and they get your money, they are useless to you. They don't send you any travel documents (you have to navigate their website and print everything on your own), and I found out the hard way that they don't request seat assignments for your air travel. (The other agency, and most others do). As a result I had to pay an extra $90 to get seats paired up, otherwise all 7 seats were middle seats spread out all over the plane!!! 4 of my travelers were children - 3 under the age of 8. For my return flight the airline could not accommodate me so I had to beg people to take 2 of my middle seats so I could have my 3 and 5 year old sit with me.

As if that wasn't enough, I spent alot of time working with the bookit.com agent on finding the shortest flight duration since I have 4 young children and it was their first time flying. I had an option for a non-stop flight from my local airport, but the agent found me a significantly lower cost flight out of another nearby airport that he assured me was non-stop. In fact the itinerary I printed from their website said it was non-stop with a total travel duration of under 3 hours. I found out the day before travel that it had 1 stop, and the total duration was over 5 hours! So almost twice the duration with my family spread out all over the planes.

Did I mention I booked all this 6 months in advance through bookit.com?? They added no value, and caused us to take extra flights and sit apart. Try another agency :-)