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4.2 8196 Reviews

Booking.com Complaints Summary

124 Resolved
1532 Unresolved
Our verdict: If considering services from Booking.com with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Booking.com reviews & complaints 1689

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R
1:28 am EDT

Booking.com hotel booking site

Utmost cheating by booking.com
We had booked from 31st oct to 2nd nov 2014 at Berne Opéra, Paris ‏ through booking.com.
Though I booked for 5 people I GOT CONFIRMATION FOR 4.
This happened as soon as I made the booking online.
This fact was immediately bought to the notice of customer service, booking.com.Nothing happened.
We even wrote to the CEO of booking.com.
No reply.
Later on we had no choice than to pay 80 euros for a child for 2 nights for no fault of ours.
Complete arrogance & cheating.
Shrikant Chouhan.
[protected].

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12:51 pm EDT

Booking.com misuse our credit cards

I booked corbigo hotel at London pn 22 aug.within few hours I had to cancel my booking as my 10month old baby boy met with a small accident. Hotel took full amount from my credit card. At UK we trust hotel, trading standard and booking. Com. They advertise no charges for booking but misuse our credit cards.

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5:13 am EDT

Booking.com charges not as indicated on voucher

For my trip to Porto ( Aug 27 - Sept 3, 2015) I made a reservation (PT535691410) for a car via : bookingcar.eu / cartrawler/avis-Budget.
I took an extra CDW with AXA ( 50€ extra) at the booking July 14th.
When collecting the car the AXA Insurance was not accepted an I had to take an additional CDW.
At the return of the car ( full tank ) no detail was given about the costs accounted for.
At the booking ( in July ) the expected costs where 255.62€ ( Axa Insurance included ). Afterall I was charged 456€ ( highway toll included ) .
Unless explained I have no intention to book indirectly again via booking.com.
Regards, Georges Broux

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3:40 am EDT

Booking.com removed funds from my account booking.com do not use

I have spoken to booking.com today as they have kindly taken £204.00 out of my account in relation to a booking which was cancelled 6 months ago. I spoke to the Cambridge team who spoke to "Julie in accounts" and admitted it was their mistake but there was nothing they could do. As a result I am incurring bank charges and my mortgage has not been paid. The booking was made for a stay in Jardins de Eiffel in Paris for September and was cancelled on a "FEE CANCELLATION BASIS" 6 months ago. Why they would access my bank account in August in relation to a booking cancelled 6 months previously is beyond me. The service is atrocious and I will not use this company again despite making numerous bookings in the past. I am now having to speak to my mortgage provider and bank to commence fraudulent proceedings as a result of their refusal to cancel the charge from their end. They have referred me to my bank however the bank are unable to cancel a transaction BOOKING.COM AUTHORISED. DO NOT USE THIS SERVICE I will be making a court claim for the charges incurred as a result of their service and refusal to deal with THEIR MISTAKE.

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2:23 pm EDT
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Booking.com incorrect date

I would like to make a complaint about a recent booking. On Saturday 15th August 2015 I used a friends laptop to make a hotel booking. I firstly used Trivago to search hotels in Poole/Bournemouth for Sunday 16th August 2015. The one that came up that I wanted to book was for 2 rooms at the Russell Court Hotel paying £39.99 for each room. I selected 'BOOK NOW' which then led me to your website 'Booking.com' I entered the details required for each room and selected to pay. After this I had no internet as I was no longer at my friends house. We arrived at the Russel Court Hotel, I gave the confirmation number that I was sent via text message and the concierge said he had no booking for us. He searched his computer and then found a booking for the 6th of September for two rooms. Much to my dismay we had travelled from home 130 miles and didn't have a hotel room. The gentleman at reception said they had two rooms available for that night costing £60 each which we then had to book as we couldn't very well turn around and go home. This left us with very little money for our first family trip away since having our new baby. I feel extremely let down by your website as i double checked the date, names and room info before booking yet your website somehow changed the dates. I would like to know what your web technicians are going to do to ensure this doesn't happen to anyone else, of course that's if you haven't already had a string of complaints about this already. I would also like to know what you are going to do to restore my faith in your website as I don't feel confident in using it again to book hotels if this is the outcome? In total we paid £80.00) for the original booking online then a further £120 on arrival. I will either expect a refund for the 6th September 2015 or a 1 night stay (2 rooms) in another hotel (Closer to home, as not able to travel to Bourenmouth again!) I await your rapid response via email with good news.

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12:47 pm EDT
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Booking.com price rip - off

www.booking.com rip-off/scam.

Here is my story:

On April 7th 2015, I made a reservation, through www.booking.com, at Shoreline Island Resort. Eights nights, including the 4th of July weekend at the premium of $40 a day for

that weekend. The total price given to me by www.booking.com was $1702.40 (including taxes). The company advertised this price as the lowest guaranteed. I took their word for

it. Big mistake.

While being at the resort, I looked at the resort's brochure. It included pricing for 2015 year. This brochure, and included pricing, was made available before the beginning

of 2015. It was certainly available to www.booking.com on April the 7th. The total price for the same period added up (including taxes) to $1360.80.

This means that www.booking.com charged me $341.60 (25%) more than the listed price. By advertising their price as the lowest, www.booking.com simply committed false

advertising. It should be, if it isn't a crime punishable by law.

I got in touch with www.booking.com to resolve this issue (to get back the difference). Their response was that they would not do anything about it because I complained after

the departure day.

Well. The lesson learned. Do not trust "the lowest price guaranteed" by www.booking.com. It is a simple, unethical lie.

Andrzej Piechnik

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1:46 am EDT

Booking.com Booking.com confirmed reservation not being honoured

Hi

On 29 Jun 2015, I made a hotel reservation on Booking.com for Hotel Schützen Lauterbrunnen, checking in on 1 Aug and check out 4 Aug. A confirmation was sent from Booking.com verifying my reservation. I then proceed to book my families flights and rent a vehicle around my hotel reservation.
However, when I contacted Booking.com to again confirm my reservation on 26 Jul, the customer service officer responded that Hotel Schützen Lauterbrunnen won’t be able to honour my reservation. In turn, Booking.com offered a low quality hotel which is far from the original destination as a solution.

I find this unacceptable, this is causing a serious problem with the flight and car rental that I have paid.
I am a regular customer with Booking.com because I trust the company. This was not an error caused by the customer, the process between Booking.com and Hotel is flawed.

My Booking number is [protected] and I have suggested 2 other alternative for Booking.com to remediate this issue. I would like for Booking.com to honor this urgently, as my trip is this coming Sat 1 Aug.

Please assist urgently!

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Leszek Wójtowicz
, US
Aug 05, 2015 3:23 pm EDT

Same situation here:

I booked a stay at Grand Hotel Therme in Como in Italy, and received a confirmation from booking.com. The next day I receive a phone call from the hotel saying that they cannot honor my reservation because they have no free rooms and that "booking.com" mixed sth up.

Instead I was offered a room in a (1) low quality hotel, (2) the same hotel but the room was for one person, while we needed room for three (and they offered the same prices!), and in a far away hotel (twice the distance from the place I wanted to travel.

I was using booking.com quite often, but after this whole situation I do not believe I will use them any more

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razus
, US
Aug 02, 2015 12:56 pm EDT

I reserved 3 rooms in San Antonio, received an email confirming my reservation.
Reached the Motel at 9:30pm and found out there were no rooms available. The Motel had my booking, but refuse to reserve the rooms. Called Booking.com and after a long wait finally was connected to the customer "care". They simply said oh thats too bad, isnt the person at the motel referring you to a motel nearby?.

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1:02 pm EDT
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Booking.com credit card hacked

I input my credit card info on the Booking.com application and the next day several unauthorised internet transactions were showing up on my Card a/c . Had it not been for the timely intervention of my credit card issuer, the loss would have greatly exceeded the almost USD4000 it Stands as at now. To make matters worse, Booking.com told me to go and see my bank without caring at all about their responsibility in what I an going through.

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7:59 pm EDT

Booking.com false offer of refund; cancelled booking - no refund

I had booked hotels through booking.com to stay in Spain. My father was rushed to hospital and diagnosed with cancer. For the next 28 days his life was touch and go, his poor health continues. I am his primary carer and could not leave to go on a holiday. So of course I had to cancel my pre-booked hotels. Booking.com promised to refund half of my hotel cost for LifeApartmentsMadrid (who booking.com said would not refund any of the cost). They then cancelled my booking and I could not leave a negative review about the hotel. HOWEVER, once the booking was cancelled Booking.com did not refund the money. They also do not answer my messages asking why the refund never occurred. This is despite their having requested I prove my father's condition and supply them with proof that I had paid for the hotel (which I did)! In times of trouble and great despair, the generosity and kindness of people makes all the difference -- so does the reverse. Appalling treatment.

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say it as it is
Yakima, US
Jul 12, 2015 12:36 am EDT

I guess this means that money is more important than your father.

S
S
say it as it is
Yakima, US
Jul 12, 2015 12:36 am EDT

What truly is appalling is you seem to care more about getting a refund than your father, the person who gave you life.

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A
10:48 pm EDT

Booking.com booking non existent apartment

Booked non existent apartment.
1 out of 5, reviewed on Jul 07, 2015
We have used Booking.com many times but we have been scammed.
In May we booked an apartment through them for a week in London in October. A few days after booking we received an official looking booking and introduction letter from the Apartment owners. That asked if we needed airport transfers etc. Two days letter we received another email from the owners asking for early payment. As we had b ooked through Booking.com I thought all was legit. We paid. A month later I decided to check our accommodation. I could not find it on Booking.com. I checked the website and email address from our welcoming email and found it did not exist. The address given on Bookin.com exists but it is for a private apartment. I rang Booking.com and alerted them to the fact that I have booked a non existent apartment. Later that week I received a cancellation letter saying I have cancelled the booking but they had waived the cancellation fee which we should have been billed for. I rang again and said how could there be a cancellation fee when there is no apartment. I requested full repayment of monies that I had paid. I forwarded a copy of the letter from my bank stating that the money is not traceable or retrievable. Booking.com then said they have sent off my letter to their accounts department for possible refund. 3 weeks later and more phone calls still nothing. Booking.com should have checked the apartment out before allowing them to be on their site. Here's hoping for refund.

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6:48 am EDT

Booking.com cancellation without proper anticipation

I booked my vacations on Booking.com to go to Euro Disney with my family. 2 days before my trip an agent called me to tell me that my reservation was cancelled because of problems with the hotel. She told me they were looking for a similar hotel/price in the same area. Unfortunately all they could find was a hotel more than 25 km far from the previous one, without public transportation near the hotel and more expensive than the first one. Also, they didn’t have availability for my full stay so I had to stay the last night in a different hotel in another city. On top, I was charged parking fee and a supplementary pet fee (that the first hotel didn’t charge). I made the complaint to Booking.com customer service requesting the reimbursement for the parking and the supplementary pet charge and I never receive an answer. The customer service of Booking.com is completely useless.

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6:58 pm EDT

Booking.com cancelled hotel

I have booked accommodation on Booking.com for a holiday in July after months of research and 6 months ahead before our holiday to be safe and to take advantage of the cheap prices.
The Hotel that I booked via Booking.com cancelled my booking a month prior to my holiday due to some renovations happening there at the time. I have to mention that July is the peak of the high season in Greece with prices going up by at least 200 Euros for decent places. I called Booking.com who told me clearly that the process is: they contact the hotel and ask hotel if they can suggest any alternative accommodation. I asked the customer representative, what would happen if the hotel they find will be more expensive than what I originally booked because I have spent hours again looking for a decent place to stay, but all the well priced options have been booked out. He said to me, don’t worry, if the new hotel will be more expensive, we will cover the costs, but first we need to contact the previous hotel and ask them to offer an alternative. So they did, then they sent me(from booking.com not the first hotel) 3 alternative options, which were totally NOT suitable and definitely didn’t meet any of the criteria that was placed before when booking the first hotel. After the 3 cheap hotels they offered, I thought I should mention that there is alternative accommodation that can be booked, but now, because we waited for so long with emails back and forward, the cheaper options I have found later(which were already more expensive than the original option) are now gone as well and the only hotel that is left is the one with 210 Euros extra on top what I have originally booked for. Then, suddenly, booking.com wrote me that they are able to cover anything that has a difference of under 100 Euros. Which would have been REALLY good to know a week ago when those hotels with under 100 Euros difference were still available! Now, the only place that is left is the one with the 210 Euros and guess who will need to cover the additional 110 Euros- that’s right- me the customer!
This whole story is to LET PEOPLE KNOW that booking.com policy is to cover up to 100 Euros on any alternative accommodation in case yours was cancelled by the Hotel.
So DON’T WAIT FOR BOOKING.COM ALTERNATIVE CHEAP SUGGESTIONS THAT WOULDN’T MEET YOUR REQUIREMENTS! Book something ASAP yourself as you will miss out on hotels you like AND WILL BE OUT OF POCKET thanks to Booking.com procedures. Apparently, when speaking to them second and last time, I was meant to know to mention the alternative Hotel that I had in mind. That’s when they specifically told me that THEY will deal with everything and I shouldn’t be worried about anything at all as its all will be covered by Booking.com – NOT.
Don’t get tricked! Be aware, don’t sit and wait, book what you like if its just a little bit more expensive and then ask for the difference to be covered by Booking.com.
Hope this helps someone.
A VERY unhappy customer that has to throw 110 Euros to the bin now because of how Booking.com operates.

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1:39 am EDT
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Booking.com no reply or promised refund

I booked two rooms in a hotel in Thailand, the rooms were very very bad and I mentioned this to Booking.com who investigated this and replied as a gesture of goodwill they were going to compensate me the room price. Since then they fail to answer any contact requests via there "customer services"

Booking.com case [protected] Customer Service Team: Muslim Ibrahimi

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2:48 pm EDT
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Booking.com refusal of refund

I reserved a hotel in San Francisco 6 months in advance. The advertisement said that I could book now and pay later. The full amount ($1200) was charged to my card immediately. The reservation also stated that I could not cancel or make changes. Two months after booking, I received an email stating that the hotel canceled my reservation. In order to receive a refund, I would need to provide a bank statement showing that I had been charged for the stay. I have provided this twice with all personal bank information blocked out and only the last digits of the card info and the actual charge showing. Booking.com still insists that this is not enough proof to provide a refund. I asked that they contact the hotel directly to confirm the charge and amount, and they are unwilling to do so. I will not use this site again for travel.

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3:14 am EDT
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Booking.com don't trust booking.com

I have booked a hotel room for coming October via booking.com. When I book the hotel, there is a "pay now" and "non-refundable" terms because booking.com claims this is the best price to book this hotel now. I believe and therefore paid the full fare.
However, just 3 weeks after I paid, I found the price for same stays at booking.com further reduced by CHF$300 (i.e. the price vary by 43% just in 3 weeks)! I called booking.com to claim for the "best price guarantee" but was rejected due to the "non-refundable" term!

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Trod1
, US
Sep 02, 2018 1:43 am EDT
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Agree, don’t ever trust or use Booking.com.
We did an apartment booking and agreed a checkin with the owner. The owner never turned up but it was our decision to not wait on the streeet any longer (2 hours) and got charged for the booking. The property owner can change checkin times without any notification. Booking.com didn’t assist or help even after multiple calls and emails to Booking.com and the property owner.

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1:46 am EDT

Booking.com fraudulent transactions on my credit card

I made a booking at a guset house with bookings.com. The guest house then took a 50% Deposit off my account immediately. 1 week later my bank account was debited with 2 transactions. My account was used at 2 companies to buy French perfume. The only people who had my bank card details was bookings.com and the guest house. Bookings.com is not even interested to assist me with this. Do not trust bookings.com with your bank details. Do not use them. This has left a very sour taste in my mouth.
these are the transactions 3/26/2015 INVOICE MAP March 21, [protected] ****** 5632 WWW.DIPTYQUEPARIS.COM LONDON W1U GBR / £ 208.00
03/24/2015 INVOICE MAP March 22, 2015 ****** 5632 PIRATE MEMO PARIS FRA / € 173.00
I think Bookings.com and the guest house needs to be investigated

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5:01 pm EDT

Booking.com cancelled booking/poor service

My advice to anyone is never book with booking.com. They recently cancelled my booking for a hotel in Rome stating my bank had declined the payment and therefore my deposit had been lost. When I checked with my bank, they hadn't even attempted to take the final payment. Turns out there was an error and they entered my expire date wrong. I had at least 10 emails from them each stating something different. I was shouted at and called a liar by one of the customer service agent called Rebecca. They told me they had reinstated my booking but told the hotel it was cancelled and couldn't be reinstated unless I repaid the deposit and all costs in full. It took 3 days and hours of time on the phone and in the end they still refused to take any ownership of the problem. I would never use this company again. They are dishonest and their actions border on fraud.

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10:36 am EDT
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Booking.com it is very unsecure to book via booking.com.

Booking.com don’t responsible for customer’s credit card data. They provide your credit card data to the hotels. It is very unsecure to book via Booking.com.
I have booked hotel in Israel. The hotel charged my card $150 as full amount for my staying in that hotel.
After several days I received cancellation letter from Booking.com. They described me that Booking.com had some problems with the hotel. At the same time the hotel charged my card again for $200. Without any reason.
To my request to Booking.com to resolve this problem or compensate my expenses they proposed me to deal with my bank or with the hotel directly. My bank can’t return my money. In the end I lost $350.

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8:00 am EST
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Booking.com booking system flawed

Booking.com is running flawed system as far as reservations are concerned.
IE. you are able to book dates/rooms without any obligation and from Hotel Extranet https://admin.booking.com/hotel/hoteladmin/?lang=en you are not able not cancel reservations which are neither confirmed nor deposit payed, thus leaving number of rooms which are booked for certain period.

This is perfect opportunity for fraudsters and/or competitors to request booking for as many rooms as they can, using bogus aliases and/or email addresses, thus leaving your property marked as fully-booked!

Further to that, Booking.com is unable to cancel some of the dubious booking on direct request, yet recommending to wait and report as NO-SHOW(s). As a consequence properties are left with high-season dates marked as booked and becoming available only after NO-SHOW reported.

Ridiculous

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1:37 pm EST

Booking.com unauthorized debiting of account

Booking .com charged me for a free cancellation hotel reservation that was cancelled. I have been traumatized by this and I need to find a way to get my refund. The reservation is for April and the policy states that if one cancels 7 days prior to arrival, no fees will be charged. I called their office when I realized that I had been charged, but the man that picked the phone told me that 7 days until arrival means I cannot cancel before 7 days.

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Booking.com Customer Reviews Overview

Booking.com is a popular online travel agency that offers a wide range of accommodation options to travelers across the globe. With over 28 million listings, the platform is a one-stop-shop for all your travel needs. Here are some of the positive points that make Booking.com a preferred choice for travelers:

1. User-friendly interface: Booking.com has a simple and intuitive interface that makes it easy for users to search and book their preferred accommodation. The website is well-organized, and users can filter their search results based on their preferences.

2. Wide range of options: Booking.com offers a vast selection of accommodation options, including hotels, apartments, villas, and hostels. Users can choose from budget-friendly options to luxury properties, depending on their budget and preferences.

3. Competitive pricing: Booking.com offers competitive pricing, and users can often find great deals and discounts on their bookings. The platform also offers a price match guarantee, ensuring that users get the best possible price.

4. Reliable customer service: Booking.com has a dedicated customer service team that is available 24/7 to assist users with their queries and concerns. The platform also has a user-friendly cancellation policy, which makes it easy for users to modify or cancel their bookings.

5. Trustworthy reviews: Booking.com has a robust review system that allows users to read and write reviews about their experiences with different properties. The platform verifies the authenticity of reviews, ensuring that users can trust the feedback they read.

Overall, Booking.com is a reliable and user-friendly platform that offers a wide range of accommodation options at competitive prices. With its trustworthy reviews and reliable customer service, it is a preferred choice for travelers across the globe.

Booking.com In-depth Review

User Interface and Navigation:

Website Design and Layout: Booking.com has a clean and modern website design with a user-friendly layout. The interface is visually appealing and easy to navigate.

Ease of Navigation: The website's navigation is intuitive, making it simple for users to find what they are looking for. The menu and search bar are prominently displayed, allowing for quick access to different sections of the site.

Search Functionality: The search function on Booking.com is highly efficient and effective. Users can easily filter their search results based on various criteria such as location, price range, and amenities.

Booking Process:

Availability of Accommodation Options: Booking.com offers a wide range of accommodation options, including hotels, apartments, and vacation rentals. Users can easily find available options in their desired location.

Booking Options and Flexibility: The platform provides users with flexible booking options, allowing them to choose their check-in and check-out dates, as well as modify or cancel their reservations if needed.

Payment Methods and Security: Booking.com offers secure payment processing, ensuring that users' personal and financial information is protected. Various payment methods are accepted, including credit cards and PayPal.

Customer Service:

Responsiveness and Communication: Booking.com's customer service is highly responsive and provides timely communication. Users can expect quick and helpful responses to their inquiries and concerns.

Support Channels: The platform offers multiple support channels, including phone, email, and live chat. This allows users to choose the most convenient method of communication.

Problem Resolution and Refunds: Booking.com is known for its efficient problem resolution and refund process. In case of any issues with bookings, the customer service team works diligently to find a satisfactory solution for users.

Accommodation Options:

Variety and Range of Accommodation Types: Booking.com offers a wide variety of accommodation types to suit different preferences and budgets. Users can find everything from luxury hotels to budget-friendly hostels.

Quality and Cleanliness of Accommodations: The platform ensures that the accommodations listed meet certain quality standards. Users can expect clean and well-maintained properties based on the provided descriptions and photos.

Accuracy of Descriptions and Photos: Booking.com strives to provide accurate descriptions and photos of the accommodations. Users can rely on the information provided to make informed decisions about their bookings.

Pricing and Deals:

Competitiveness of Prices: Booking.com offers competitive prices for accommodations. Users can often find great deals and discounts, especially during off-peak seasons.

Transparency of Pricing: The platform ensures transparency in pricing, displaying all applicable fees and taxes upfront. Users can easily see the total cost of their bookings before making a reservation.

Availability of Discounts and Special Offers: Booking.com regularly offers discounts and special offers on accommodations. Users can take advantage of these deals to save money on their bookings.

User Reviews and Ratings:

Reliability and Authenticity of Reviews: Booking.com maintains a reliable and authentic review system. Users can trust the reviews and ratings provided by other guests who have stayed at the accommodations.

Overall Rating and Average Scores: Each accommodation listing on Booking.com is accompanied by an overall rating and average scores for different aspects such as cleanliness, comfort, and location. This helps users gauge the quality of the accommodations.

Filtering and Sorting Options for Reviews: The platform offers filtering and sorting options for reviews, allowing users to easily find the most relevant and helpful feedback from other guests.

Mobile Experience:

Mobile App Availability and Functionality: Booking.com has a mobile app available for both iOS and Android devices. The app offers the same functionality as the website, allowing users to search and book accommodations on the go.

Responsiveness and User-Friendliness on Mobile Devices: The mobile app and mobile website are highly responsive and user-friendly. Users can easily navigate and make bookings using their mobile devices.

Features and Benefits of the Mobile App: The mobile app provides additional features such as push notifications for booking updates, exclusive mobile-only deals, and the ability to save and manage bookings offline.

Loyalty Program:

Benefits and Rewards for Frequent Users: Booking.com offers benefits and rewards for frequent users through its Genius loyalty program. Members can enjoy perks such as free room upgrades, late check-outs, and exclusive discounts.

Membership Tiers and Perks: The Genius loyalty program has different membership tiers based on the number of bookings made. As users move up the tiers, they unlock additional perks and benefits.

Ease of Earning and Redeeming Points: Earning and redeeming points in the Genius loyalty program is straightforward. Users earn points for each completed stay, and these points can be used to unlock discounts on future bookings.

Additional Services:

Car Rental and Airport Transfers: Booking.com offers car rental and airport transfer services, making it convenient for users to arrange transportation during their trips.

Activities and Tours Booking: Users can also book activities and tours through Booking.com, allowing them to plan their entire trip in one place.

Travel Insurance Options: While not directly provided by Booking.com, the platform partners with insurance providers to offer travel insurance options to users. This provides an added layer of protection for travelers.

Privacy and Security:

Data Protection Measures: Booking.com takes data protection seriously and implements measures to safeguard users' personal information. The platform complies with relevant privacy regulations.

Secure Payment Processing: The payment processing on Booking.com is secure, ensuring that users' financial information is protected during transactions.

Privacy Policy and Terms of Use: The platform has a comprehensive privacy policy and terms of use that outline how users' data is collected, stored, and used. Users can review these policies for transparency.

Overall User Experience:

Overall Satisfaction and Recommendation: Users generally have a positive experience with Booking.com and are likely to recommend it to others. The platform consistently delivers on its promises and provides a reliable booking service.

Strengths and Weaknesses of the Platform: Booking.com's strengths lie in its extensive accommodation options, competitive pricing, and reliable customer service. However, some users may find the search results overwhelming due to the sheer number of options available.

Comparison with Competitors: Booking.com stands out among its competitors due to its wide range of accommodation options, competitive pricing, and user-friendly interface. It is often considered one of the top choices for booking accommodations.

Pros and Cons:

Key Advantages of Using Booking.com: Booking.com offers a user-friendly interface, a wide range of accommodation options, competitive pricing, and reliable customer service. The platform also provides a loyalty program for frequent users.

Potential Drawbacks or Limitations: Some users may find the overwhelming number of accommodation options on Booking.com to be a drawback. Additionally, the platform's cancellation policies may vary depending on the property, which can be a limitation for some users.

Summary and Conclusion:

Final Thoughts and Overall Assessment: Booking.com is a highly recommended platform for booking accommodations. It offers a user-friendly interface, a wide range of options, competitive pricing, and reliable customer service.

Who Would Benefit Most from Using Booking.com: Booking.com is suitable for all types of travelers, from budget-conscious individuals to luxury seekers. The platform caters to a wide range of preferences and budgets.

Recommendations for Improvement: One area for improvement could be providing more detailed information about cancellation policies upfront to avoid any confusion for users. Additionally, enhancing the search filtering options could help users narrow down their choices more efficiently.

How to file a complaint about Booking.com?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the required information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Booking.com. Make it specific and clear, such as "Overcharged for Hotel Stay" or "Reservation Not Honored at Check-in".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:

  • The nature of your booking (hotel, flight, car rental, etc.)
  • Details of the problem encountered (incorrect charges, poor customer service, etc.)
  • Any correspondence or interactions you had with Booking.com's customer service
  • Steps you have taken to resolve the issue with Booking.com and their responses
  • The personal impact of the issue, such as inconvenience, financial loss, or stress
  • Relevant dates and times of your booking and the issue
  • Confirmation numbers or reservation details

Be as specific as possible to give a clear understanding of the situation and why you are dissatisfied.

5. Attaching supporting documents: Attach any relevant documents or evidence that supports your complaint, such as receipts, confirmation emails, or correspondence with the company. Do not include sensitive personal information like credit card numbers or passwords.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Booking.com, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint on ComplaintsBoard.com. Ensure that you have filled in all the necessary fields and attached any supporting documents.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even from Booking.com representatives, so it's important to stay engaged and respond if necessary.

Frequently asked questions (FAQ) about Booking.com

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Is Booking.com a legitimate website for booking accommodations?

Yes, Booking.com is a legitimate website, providing a platform for users to book accommodations, flights, car rentals, and other travel services.

Can I trust Booking.com with my personal information?

Booking.com has security measures in place to protect user data, but it's always a good idea to read their privacy policy to understand how your information is used.

Are the reviews on Booking.com genuine?

Most reviews on Booking.com are from verified guests who have completed their stay, but as with any platform, it's important to read multiple reviews to get a well-rounded understanding.

Do the prices on Booking.com match the actual costs of accommodations?

Booking.com aims to provide accurate prices, but it's still important to double-check the final price, taxes, and fees during the booking process.

How reliable is Booking.com's customer service?

Booking.com offers customer support through various channels, but individual experiences may vary. Be sure to check online reviews for a better understanding of customer satisfaction.

Are the pictures and descriptions of accommodations on Booking.com accurate?

Property owners and managers provide the photos and descriptions, so while Booking.com attempts to ensure accuracy, it's always best to research the property independently as well.

Can I get a refund or modify my reservation on Booking.com?

Cancellation and modification policies vary by property and booking. Check the specific terms and conditions for each reservation.

Are the special deals and discounts on Booking.com legitimate?

Deals and discounts on Booking.com are generally legitimate, but be sure to read the terms and conditions to understand any restrictions or limitations.

Will Booking.com charge hidden fees during or after the booking process?

Booking.com displays all mandatory fees during the booking process, but additional charges, such as local taxes, may apply depending on the property.

Can I trust Booking.com with my credit card information?

Booking.com uses secure technology to protect your credit card information, but it's always a good idea to monitor your statements for any suspicious activity.

Is Booking.com affiliated with any reputable organizations?

Booking.com is part of Booking Holdings Inc., a reputable global online travel company that also owns Priceline, Agoda, and Kayak.

How long has Booking.com been in business?

Booking.com was founded in 1996, and has since grown into a well-established online travel agency.

Are there any known scams associated with Booking.com?

Like any online platform, Booking.com may occasionally be targeted by scammers. It's crucial to be vigilant and report any suspicious activity to their customer service.

Is Booking.com's mobile app safe to use?

The Booking.com mobile app is considered safe, but always download it from official app stores and read reviews to ensure you have the genuine app.

How does Booking.com handle disputes between guests and property owners?

Booking.com offers support for resolving disputes, but the extent of their involvement depends on the specific circumstances.

Does Booking.com have a loyalty program, and is it worthwhile?

Booking.com offers a loyalty program called Genius, providing benefits such as discounts and perks. Users should evaluate if the program suits their travel needs.

Are the star ratings on Booking.com reliable?

Star ratings on Booking.com are generally reliable, but it's still important to read reviews and research the property for a comprehensive understanding.

Does Booking.com guarantee the lowest prices for accommodations?

Booking.com offers a price-match guarantee for certain bookings. Be sure to read their terms and conditions for more information.

How can I contact Booking.com, a trusted online travel agency, for assistance with bookings or inquiries?

Need assistance with your bookings or have inquiries? Contact Booking.com at +44 203 320 2609 or +1 888 850 3958. Their helpful customer support team is ready to assist you with your travel needs.

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Phone numbers

+44 203 320 2609 +1 (888) 850-3958 More phone numbers

Website

www.booking.com

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Use this comments board to leave complaints and reviews about Booking.com. Discuss the issues you have had with Booking.com and work with their customer service team to find a resolution.