Complaint Rating:

Company information:
Best Buy store #927
695 Wilson Ave
Canada
Phone: 416 635 6574

I purchased a lap top computer in June 13 06.around March 2007. I brought it in for service the hard drive had to be replaced, The second time for service, shortly after just getting it back. So I picked up the laptop the second time it worked for about two day's Took it back to the store then waited 60 days to get it back the third time for the hard drive to be replaced again, Oh.they fixed the hard drive.
And upon receiving my laptop from the store on my way home I put the laptop into my laptop bag arrived home opened it up turned on the unit, to use it and when it powered up noticed that the screen was damaged. I called the store back got the run around about what might have caused the screen to be damaged. Explained myself to about a dozen people that work for the company I said that I brought my laptop in for the hard drive to be replaced not for them to damage my screen so far to date no one would come forward to admit fault for the damage. The store called me on several occasion's these people claiming to be store manager's that no longer work there when you call back to get an update on your computer and to find out if anything is being done .so far there still telling me that they could'nt locate the tag to check the condition of my laptop when I brought it in .And the customer service rep at their 1 866 237 8289 phone number was helpful when taking a report of this entire problem that I'm having with the store she gave me a file number C74368438 which doesn't seem to exsist any more could someone '''''''''please help me '''''''' I told this storey to a man that seemed to be putting a computer out in the trash he felt terrible and said take this computer he said it's old but I think it may still work for you in the mean time while you are waiting for your new computer..
I'm using the computer right now to type you this he said if he had spent $1299.99 for the computer $354.99 for the extended PSP Service Plan plus sales Tax$129.08 he'd be fuming what a kind man .but I'm still with out my laptop Gateway MX6951 CD Model Number 391/10073508-627 Serial No.T336461000706.
Please help me I don't know what else to do .I thought we live in Canada.
Mr Tim Newman...