Complaint Rating:

Company information:
BB&T
North Carolina
United States
www.bbt.com

I arranged for my mortgage payment to be deducted automatically from my checking account. The online banking site that that "payee will require five processing days to complete transaction". I planned accordingly, so that the money would draft the day I got paid. It ended up being drafted after two days, my account went in the red, and I was charged $630 in overdraft fees over the course of the next three days until my check went in. There was plenty of money in savings, but because it drafted early the checking account was overdrawn. The bank insists that in the disclosure agreement it says two to five days. The customer service representative could not direct me to the relevant passage in the disclosure agreement, however I could readily direct her to the part about "will take five days to draft".

The bottom line is that they care less about my continued business than they do waiving $630 in fines that never should have existed. I am thoroughly disappointed. This account has been open for nine years.