Banfield Pet Hospital reviews and complaints 1
View all 523 complaintsBanfield Pet Hospital - horrible quality
I recently had a kitten that passed away due to their inadequate care, the very evening their "doctors" released her back to me to go home. They only examined her for an hour before sending us on our way with some medicine. My kitten was so sick she could not hold herself up, but they insisted that they did not need to keep her overnight. They then sent a sympathy card for a boy kitten named Willie. HER NAME WAS LILY. Still am so shocked at this complete and utter lack of attention to details...most likely the very reason my girl passed away only four hours after being released. Bottom line -- if you love your pet, spend the extra money and take them to a real vet. Who knows, it might be your precious pet dying the very night their "doctors" see them.
Also, I then called to complain about the card and did not even receive a simple "I'm sorry".
The complaint has been investigated and resolved to the customer’s satisfaction.
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