Complaint Rating:

Company information:
BANFIELD
8006 MEDITERRANEAN DR BLDG 13
Estero, Florida
United States
Phone: 234984200

I found a cat in my yard that was skin and bones. My roommate and I brought the cat to banfield to help it survive . I first had it tested to make sure it didn't have aids or leukemia/ He was fine. I wanted the cat hydrated so I could get him on the road to recovery. The vet seemed to be in a hurry and didn't want to do it and kept blowing the subject off. She had more concern with ear mites and fleas. I did ;et her know I have the stuff to take care of it. I told her I just need the cat hydrated. I told her if you don't have time to do the hydration I know how to do it. All I need is the bad I have the needles. I was told that to instead have a thyraid test done but they don't have time to do it today because they closed. So we were shown the door. The next morning the cat died of dehydration. I brought the cat to the animal hosital. They could not believe that banfield would not hydrate the cat. I called Banfield to let them know. I was asked "what did I expect them to do about it.!" I went to banfield to talk to the doctor. While I was there I found that the records were altered. I had only refuse to have the fleas and ear mites taken care of. Someone in their office put in their file, We refused a fecal test (which was never offered) refused hydration (which we never refuse and we wanted). These statments were not true!