Complaint Rating:

Company information:
Sears
United States

Two weeks ago, I called Sears Home Repair to schedule the repair of my refrigerator. My call was answered by a call center. An appt was scheduled and I paid the fee up front. My appts have been cancelled by the company 5 times! The one time the tech did come he replaced the fan. I said it still doesn't seem right and he said oh no it will be fine. Well, it wasn't fine, it still doesn't work! I am self-employed so every time I schedule a service appt I have to redo my work schedule. I can understand once, maybe twice - but 6 times in 2 weeks and they want me to keep making appts with them. I have tried to talk to someone in the company to sort this out, but I keep getting passed around the people at the call center who never seem to deviate from their scripts! DO NOT USE this company! I assumed that I could depend upon Sears and they would be honest, I was very wrong. Don't make the same mistake.