Complaint Rating:

Company information:
Sony
India
sony.co.in

I have bought a SONY VAIO. I complaint so many times about the problem with Battery & Optical Drive. Always, it is return back to me stating it is functioning well. Just after 15 days of over warranty, they says need to replace the battery & optical drive. I informed them that it is under extended warranty. They check & found that i am correct. Now, they says Optical Drive will be replaced but battery will be chargeable. I asked them to go for replacing the optical drive. But when i received the laptop back from them the optical drive was old one only and neither they have replaced nor repaired it. Also, they have kept the extended DDR Main memory of 1 GB from the laptop. When i informed about the same, they states may be main memory is removed by my known person or myself and for optical drive submit your laptop again at service center, we will look into it.