Complaint Rating:

Company information:
Toys R Us
United States

I ordered a duo tandem stroller online back in March as a babyshower gift. The couple received the gift before March was out... I saw the charge go to my account.. everything is fine right? I"m just now (May) getting charges to account, for a pending charge that fell off... while i never saw a surplus of money in my account, but the bank claims it fell off. I wasted a lot of time and cell phone minutes conferencing the bank, managers at toys r us online, etc. numerous times. (each time i was told something different from toys r us.) i asked them to AT LEAST extend me the courtesy of requesting the funds from my bank when i would have money to cover the purchase. the very next day the funds were removed from my account. unbelieveable, horrible customer service!!! my first and last time shopping with babys r us... online and otherwise!