This isn't the representative's fault. The bags are very often intentionally NOT shown in a woman's hand so that they look larger than they are. Representatives are having really bad problems with the makeup now because Avon is issuing the tiniest tubes of lip gloss and eyeshadow you've ever seen in your life. I call them doll-size.
I very often warn customers to check the dimensions before ordering the travel/makeup cases.
If the bag looks different, there may have been a substitution. Avon wanted me to charge a customer $5.99 for a bag they substituted for a nice, larger bag. The substitute was small and ugly. Luckily, I had purchased the 'real' bag earlier for myself and hadn't used it yet, so I gave her mine instead.
But because Avon put the Item Number of the good bag instead of the crappy one, I don't even know if I can return the ugly bag. I'm going to try. It's $5.99 out of my pocket otherwise, and we know Avon only gives us a 20% margin on their China-made carp (that's ooh-la-la, $1.20 profit, or read: sixty cents after a senior discount. Why, I'm rolling in the dough.)
So far, I've $21 in postage for returns because I will not put up with Avon BS damaged, undersized products, etc.
That is very hard to make up with Avon's disgustingly small margins. (Don't buy the 50% lie -- that's only for newbies. Once your in four campaigns, you have to sell $145 every 2 weeks to get even 30% off non-fixed price (Chinesse) items. That's over $290 a month for a cheesy 30% return! And if you cannot meet it, you'll only get 20%!)