Complaint Rating:

Company information:
ATT
United States

ATT sucks!!! Well, at least their DSL service does...
I should have known better since I'd already had issues with them a long time ago but decided to give them a second chance.

First issue was when I graduated from college and had to cancel my DSL through ATT/SBC. I had a 2 year contract and I had to pay out the *** for them to cancel. I DID pay the FULL amount. I moved and thought nothing of it until about 6 months later when I received calls from a collection agency asking for this money that ATT never reported got paid. After finally convincing them that I DID pay, I hung up and went about life...I moved to another city and about 6 months later, I get ANOTHER phone call AGAIN from the collection agency asking for this money. AGAIN I told them that I PAID ATT to cancel the service. Again, we hung up and life went on...Then - no joking a year later I get a THIRD call asking for money from this collection agency. This time I kept them on the phone and called ATT and they confirmed to the collection agency that it WAS paid two years prior...thankfully they've never called back.

Now - my husband and I just bought our first house and he really wants to go through ATT's U-verse cable (which isn't available yet in our area...) but we decided we'd do their triple-play (phone, DSL, dish network)...even though part of me knew better I went ahead and ordered...
well - the dish tech came out and because we have too many trees in our yard they couldn't find a "line of sight" and we had to cancel the order for the Dish network and ended up calling Brighthouse Cable to set up digital cable (which, once u-verse IS available we DO still want u-verse)...
But I kept the DSL and the phone line.

The DSL worked for about a week until this past Monday night (it's wednesday) - when it stopped working. I called and they said they'd fix it and it'd be back on the next day. I go to work - come home Tuesday night and still nothing. I call about the ticket number and they said they couldn't fix it and would have to have a tech come out but couldn't get someone to come out until SATURDAY!!!

Well, after being bounced around from department to department (and back to the original department) and THEN being hung up on...I called and had to wait on the phone for over 30 minutes before finally getting a human to talk to and I cancelled DSL. First off the service is SO incredibly slow it's worse than dial-up...and the fact that not even one week of having the service and it's already down?...yeah I cancelled and immediately called our cable company to come out and put cable in.

Moral of the story - seriosly - ATT DSL SUCKS!!! I absolutely REFUSE to EVER go through them for DSL EVER again!