Complaint Rating:

Company information:
Arizona
United States

Over the past six months, my account has been systematically
forced into delinquency by the predatory servicing practices of
Homecomings Financial. These events are well documented and
plainly indicate a deliberate effort by Homecomings to expedite
the foreclosure of my home. CASE IN POINT:

My online account is routinely unavailable- usually on or around
my payment date- which prevents me from using their electronic
system. Billing information is inaccurate or out of date and any
attempt I make to bring my account current is counteracted by
such tactics as delaying or reversing payments, applying them
retroactively to cover those they've delayed or reversed and
refusing payments that would cure the default.

Also well documented are my repeated attempts to get assistance
through their fictitious Loss Mitigation process- a calculated series
of roadblocks erected to create a paper trail for the company while keeping me from recourse by making it appear as if I'm unresponsive to their contrived outreach efforts. CASE IN POINT:

They continually send letters requesting that I call to discuss my
options, schedule meetings or fax information but when I do, I'm
referred to someone who's on vacation, my call is dropped during
transfer, appointments are no longer available or my fax is never
received.

Their methods are transparent and though I find it unbelievable
that a company would victimize it's customers so ruthlessly, the
facts speak for themselves. There are hundreds of complaints on
the internet and in the courts from similarly situated individuals
who's experiences establish a pattern of abuse by Homecomings
that insures the company's profits at the expense of the borrower.

I have filed complaints with the FTC, the Attorney General, the BBB and various other regulatory agencies and I urge anyone who has, or suspects they have been victimized by this company to follow suit. I don't know if we can save our homes but perhaps we can prevent further harm by demanding that Homecomings take
responsibility for their devastating actions and address the situation appropriately.