Complaint Rating:

We purchased a car with Chase in 2002 and the payments were automatically deducted from our account for our 24 month loan which ended in 2004. In 2006 I suddenly started getting phone calls from bill collectors. They never deducted our final payment from our account and never called themselves to collect it. They called my home, called my parents and started mailing notices. We thought the car was paid off! And we were perfectly able to afford the final payment.

Now I am trying to sell the car and realize they never sent the title. So I called to get it and they said it would take 21 business days. A month came and went and when I called they said the title had been sent, but I never received it. Turns out they left off part of my address and now they are saying we have to wait until the title gets back to them and then they will re-send it.

This company is a total nightmare!