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American Strategic Insurance Group [ASI]
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2.2 13 Reviews

American Strategic Insurance Group [ASI] Complaints Summary

4 Resolved
8 Unresolved
Our verdict: Engaging with American Strategic Insurance Group [ASI], which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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American Strategic Insurance Group [ASI] reviews & complaints 13

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11:13 am EDT
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American Strategic Insurance Group [ASI] Not paying a claim

We filed a claim for wind and hail damage that happened, I was first lead to believe that the most I would have to pay was 2500-dollar deductible. Needless to say, when they sent in the paperwork of what they would cover they had added over 5.000 dollars of unrecoverable damages. However, my biggest complaint on top of all of that is when the contractor came to replace the roof, they said some plywood needed to be replaced. it was an additional 1,000 dollars which they are saying they won't pay because. they claim they needed pictures, which they clearly know is not always realistic as anyone who is had a roof replaced knows they work fast to minimize the exposure to the elements which indeed we did have a down poor on the day they started working on the roof. Overall, their customer service has been lousy at getting this matter resolved.

Desired outcome: To pay what is owed.

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11:37 pm EDT
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American Strategic Insurance Group [ASI] Will not call back

They will let someone call them that isn't even on your policy and give them your claims check my wife sister called them and said she was power of attorney and they give her are claims check and she is not power of attorney of any thing or anybody she lied too amy ferrero there should have give us too separate check one for my wife and I and one for her mom me and the wife on that her sister took advantage of her mom having dementia we talked with her mom she doesn't on talking to the insurance company she did not on that becky got the check my wife has been charge of the insurance claim cents day one she has talked a with amy for over 9 months how can this happen

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Update by kevin steele

Never get Insurance with this company

Update by kevin steele

CLAIM# [protected]

POLICY# PGR944230247

Never get Insurance with this company they will give some one else your claim and they get paid for your stuff there name isn't even on your claim my wife's sister called up and said she was POA over her mother and isn't so now that they gave my money away I can't get them to even answer the phone now

Update by kevin steele

They will give some one else your claim check and they are not even on the policy me and my wife filled out a contest form and my wife mom did to my wife sister called adi claims and she said that she was power of attorney and they give her the check she is not power of attorney she stole it and she lied to amy ferrero we call to talk to them but they hang the phone up on us thank twice before u guys get Insurance with this company

Update by kevin steele

Why can't you guys talk with us u put us on hold our u hang up on us and give us a number to call on one calls us back

Update by kevin steele

We have called and tried to talk about this with them they hang up on us your give us a number to call and on one will answer we have emailed to nothing

Update by kevin steele

My wife sister lied to amy ferrero that she was power of attorney she received the claims check me and my wife and i filled out a contents forms and my wife mom did too we wood like to get paid for your claim my wife sister took a vantage of her mom's dementia my mother in law has had dementia over 2 years

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American Strategic Insurance Group [ASI] Policy number nya68582 claim number [protected]

On January 23 an Evergreen tree fell on my house. This tree was approximately 130 feet tall and was at least 50 feet wide. The tree truck measured 22 feet from my house. When the tree fell it shook the whole house. Much of the tree remained on the house. I called a claim in and I was told to get tree off house. I also was told that Paul Davis Restoration was on route to my house to check for damage.

The tree guy came right over and took the tree off the house and made that remark on the bill. I was charged $2600.00 for the tree, which I paid according to tree man per your instructions. Paul Davis never showed up. On February 16 I received a letter that a Field Adjuster report was ordered . I have not heard anything about this claim since that letter. I had to pay $2600.00 for the tree 350.00 for new chimney guards and repair my lawn 850.00. I have chimney damage and want that repaired. I have sent numerous emails to Sade Scott and James Beller. no-one returns calls nor emails

Desired outcome: Pay the claim in accordance with the policy

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Is American Strategic Insurance Group [ASI] legit?

Our verdict: Complaints Board's thorough examination reveals American Strategic Insurance Group [ASI] as a legitimate entity with notable strengths. Despite a 33% resolution rate on customer complaints, which invites a closer look, American Strategic Insurance Group [ASI] stands out for its commitment to quality and security. Clients considering American Strategic Insurance Group [ASI] should delve into its customer service record to gauge compatibility with their expectations.

American Strategic Insurance Group [ASI] earns 96% level of Trustworthiness

Perfect Trust Endorsement: American Strategic Insurance Group [ASI] achives 96% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for American Strategic Insurance Group [ASI]. The company provides a physical address, 2 phone numbers, and 2 emails, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Americanstrategic.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Americanstrategic.com you are considering visiting, which is associated with American Strategic Insurance Group [ASI], is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

American Strategic Insurance Group [ASI] website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with American Strategic Insurance Group [ASI]'s service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 33% of 1 complaints were resolved.
  • You should not trust a website that appears to be parked, especially if you have already paid money to the website. A parked website may be a sign that the website owner is no longer actively maintaining or developing the site, and there is a risk that the site could be a scam.
  • American Strategic Insurance Group [ASI] protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to American Strategic Insurance Group [ASI]. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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American Strategic Insurance Group [ASI] Homeowner insurance payout

This is incident happened on March 30, 2021, and so far they have changed claims adjusters on me 3 times and now they don't return my phone calls. It is now the Middle of August and still no hear from these people, the last one is named Carla Ramos, and I believe I'm blocked from this number, they claimed it was an error on the so-called check that was sent out and I had a company come out to give an estimate be the ones to fix everything back to order on the property as I was told to do by Patrick Sharpe and now he's off the case and Carla has replaced him all I want is my property to be fix back before winter sets in. I want my home repaired that's what insurance is for. It was not my fault, I wasn't even at home . It shouldn't take this long, the other home that was damaged is repaired so what's taking so long. It's been raining and I hope mold doesn't set into the installation. Ypu

Desired outcome: For my home to be repaired as before , so i can move on from this process. They already have photos.

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American Strategic Insurance Group [ASI] customer/client insurance claim never/not paid yet significant price hike

On or around February 20, 2016, Atlanta has a severe storm. The very same day, my roof began to leak. I decided to call my homeowners insurance ASI to report this. They reassured me they were on top of this and would send an ASI representative to check out my roof. The ASI rep came out and was physically too large to climb onto my roof so he sent his teenage son(whom he bought with him to a job). He proceeded to say he didn't find a leak or any missing shingles. Meanwhile, ASI sent me a letter that the repairs were minimal and they wouldn't make any payment. A couple of days later, it began to rain again and sure enough, there is a wet spot on the ceiling, this time a much bigger one like 12in circumference. So I call a (1) a plumber and (2) an HVAC company to check the pipes and fixing in the attic. They found that the leak was indeed on the roof and also found mold in attic where it had been leaking since the storm. I called ASI back and asked for them to send the representative back out to survey the findings and ASI said that wasn't necessary. Instead, they requested that I pay for the repairs up front and send in the proofs for reimbursement. I sent the receipts 1, 2 3 then like 6 times total to no avail. There was always a new claims adjuster, one getting fired or quitting. So I gave up until I received my homeowners statement that showed my annual amount total due increased by like $600. I was livid so I proceeded to try to at least have my claim looked at. No call backs, well perhaps once but oh man when I missed the call, back to no resolution. Customers should never have to deal with a company who has poor ethics and ASI is at the top of that list.

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American Strategic Insurance Group [ASI] homeowners insurance

I insured my house with ASI for years. Nice house in a nice, zero-crime neighborhood, Now I am moving and selling my property, so ASI is canceling my insurance "because property is vacant"... three weeks before the closing date. No way to get stopgap insurance from them, not even at a higher premium. ASI caused me a huge headache at the worst possible time. Never again.

This is not a decaying property that will colonized by drug pushers. It's a nice house in a nice neighborhood that is three weeks from being sold. Their policy is not to insure "vacant" homes, so I would encourage people to move business to a serious company while there is still time, and lie to ASI otherwise.

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American Strategic Insurance Group [ASI] Unjust policy cancellation

Beware! I had just gotten a homeowner's policy with American Strategic Insurance (ASI) in August which I paid in full. I received a cancellation notice on 09/04/15 from ASI due to "Unacceptable liability hazard on premises" with no further explanation. I contacted my agent and he stated that the reason for the cancellation was because I had honey bees. I live in a rural area, have over two acres, and closest neighbor is approximately 100 yds away. I have 3 hives as a hobby (do not sell honey). Hives are surrounded by an electric fence to keep bears out. There was nothing in the underwriter questions that covered this. Upon digging deeper my agent stated that they considered honey bees "Exotic pets". Based on all the reviews I've read I think they did me a favor. I'll spend my money elsewhere.

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American Strategic Insurance Group [ASI] Unprofessional claims agents / supervisors

We bought or home in October 2012. Before purchase an inspector was sent out and the only problem he found with our home was the A/C unit needed repairing.In October 2012, American Strategic Insurance (ASI) sent out an inspector before insuring our home and policy was in effect immediately after inspection. We were not informed of any damage or needed repairs. In 2013 we refinanced our home and an inspector was sent out and found everything to be in good shape. May 2014 we had a severe wind/ hail storm and rain was coming in damaging interior walls and flooring. I called ASI to ask about reporting a claim and they told me to call a roofer out 1st and then call them back with the roofers findings. I did this and a claim was filed on May 26, 2014. ASI sent out an adjuster that told us our roof was definitely storm damaged and submitted his findings. After a month of waiting, we were informed ASI was paying a roofing engineer to come out and assess the roof. We were told by a claims supervisor that they were paying this other company $3500 to make this assessment as they were trying to get us more money. Once this assessment was made, ASI told us the damage was prior damage and fell under a clause in our policy which paid only a fraction of the damages. Once we were given the amount, the roofer came back out and said that the amount ASI was trying to pay would not even pay for a jury rigged repair job and refused to do such a repair and also stated no other reputable roofer would touch the repairs for that amount. It is now July 23, 2014, and we still have not seen any money and still have damage to our home. ASI agents were very unprofessional as 1 told me I needed to reign in my husband and another called me a conspiracy theorist! Be very careful about using this insurance company as they would prefer paying a 3rd party $3500 than to pay a valued customer the amount needed to repair their home. Read reviews, check the BBB, ask friends and neighbors, don't wait until something happens to your home to discover the integrity of your insurance company.

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American Strategic Insurance Group [ASI] Claims service

I too filed a complaint with the BBB a week ago and their response didn't address my complaint. I'm contacting every government agency to look into their scrupulous practices. I I find it more than just coincidence that ASI approved a rate increase exactly one day after my policy went into effect on. Dec 2, 2013. They said the department of insurance approved the rate increase. I actually find it quite suspect and If the department of insurance approved a 27% rate hike than I want to see this. I have already contacted the The Department of Regulatory Agency (DORA) for Colorado as we'll to look into what can only be described as a classic bait and switch tactic by a fairly large Insurance company to earn my business. There have been no major disasters to speak of since my policy went into effect and absolutely none in Peyton and Falcon Colorado where I reside for years. I completely understand the need to raise rates but based on their own response my replacement cost went up 1% and they raised my rates to the tune of 27%. I have never seen an increase anywhere close to this amount from any insurance company in my lifetime. When I called ASI to discuss this I was told that the reason for the increase was because of the no payout claim that I stated in my complaint and ASI didn't even mention this in their response. I do not think an insurance company can legally raise rates this high because of a zero payout claim and without justification. There are several government agencies in place to protect the consumer and I will exhaust every one to make sure my rights are not being trampled upon and that ASI is operating in accordance with the law and policies of the State of Colorado. Nothing has changed with my home, my county or my circumstance to make me a high risk client since my policy went into effect to justify this steep of an increase.

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CaioBella
Arvada, US
Mar 28, 2014 11:35 am EDT

ASI had a 60% rate hike after 1 year without notice. No explanation for the rate hike when I called. We have not had any claims.

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American Strategic Insurance Group [ASI] Bad choice for insurance

I had coverage with ASI several years ago. I had a beautiful old live oak tree in my front yard. They told me I had to trim it back from the house or they would non-renew my insurance. I spent $1800 having the tree trimmed, and they non-renewed me anyway. This year I took out a policy with Ark Royal, a subsidiary of ASI (I was unaware of that). After 3 months they cancelled my policy because there was some paint peeling on my house. It is a block house, so water intrusion is not an issue. These people are not a good choice if you want a company you can stay with and rely on.

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law99p
, US
Aug 07, 2014 4:27 pm EDT

yep what an experience they asked us if we had dogs we said yes and what kind (one is a pit bull) no problem then they sent someone who had no problem with dog. then they canceled us. complained to pa state and their response was "well some agents dont know everything they have a lot on their plate and thats that" why would you waste my time and money if you know company does not accept dogs or a specific dog breed? if their question is do you have dogs would that not be an alert? hello told you we have a dog why would you accept our policy? they just wanted money!

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American Strategic Insurance Group [ASI] Insurance Claim

Do not get your homeowner's insurance policy through American Strategic Insurance! They are new to Alabama. I recently had a major storm hit my house; roof damage, water leaking through ceiling, privacy fence destroyed, mailbox destroyed, large swing destroyed. I have a $1, 000 deductible. They do their own estimates and they are saying my total covered damages are $899! Other structures does not include privacy fences or storage buildings. This is all in exclusion that they do not email you or inform you about. You won't find out about all the exclusions until you have to file a claim. That is when you will find out that you made the worst possible mistake by going with them! You will be tempted because the premium is so low. There is a reason why it's so low!

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American Strategic Insurance Group [ASI] Refusing to Pay Claim

American Strategic Insurance obstructs/delays paying legitimate claim. They have very difficult to work with. They do not return phone calls. They avoid using email so they can drag things out and make things much harder for policy holders. Our hour had significant damage from a major hail storm. My neighbors have had good luckwith their insurance companies. Dont use American Strategic Insurance unless you want a lot of hassles getting a claim paid.

09/16/2009
I asked for a copy of the adjusters report. Dorthy Purcell refused to provide it.
Requested adjusters name and phone number... request refused.
Requested adjuster's estimate...request refused

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cagles
Vance, US
Apr 15, 2015 9:11 pm EDT

They did me the same way a civil lawsuit need to be filed aginst them

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Iris_Yang
, US
Sep 20, 2010 12:24 pm EDT

7/24/2010 hail damage claim. They treated as like idiots too. We speak English with a little bit accents. The phone guy recognized this. He pretended that he could not understand us and could not find our policy information in the computer system. He tried to push us hang up, until our roofer, an American guy, took the phone. The policy information was quickly found and the claim was filed. He pretended the problem was the computer glitch. Our roofer told us this happened several times to his clients who spoke English with accents. The ASI played tricks so that you can not file your claim.

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Robert Fulton
Gainesville, US
Apr 26, 2010 2:22 pm EDT

4/26/2010 Armondo Ruiz same thing. Calim from ealry Febuary still trying to reslove. They get estimate and that is the end "I have paid and paid all i am required and going to pay" Armondo Ruiz. They talk down and treat like a idiot.

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American Strategic Insurance Group [ASI] Ripped me off

I had a policy with this insurance company for home insurance and into the 2nd year I noticed my bill went up from $3500 to $9000. This alerted me to call and find out why such a big jump. The guy on the phone told me it was because of hurricane Wilma yada, yada, yada. So for the past two years I paid $9000 for my home insurance. YES, I live in Florida..

In discussion with a colleague who works in the insurance business I enquired why do insurance companies suddenly up the amount after a hurricane. She kindly offered to look over my policy with me. Lo and behold AMERICAN STRATEGIC INSURANCE (ASI) had me in the wrong territory. I live no where near the beach yet I am placed in that territory. They also added on a lot of charges for stuff I did not have like I was charged for trampoline I have none...etc. I called several times at first the agent was very apologetic and said he would call the underwriter. Then he flipped and said there is no way I can prove that I am in the wrong territory and insurance companies use different territories so even if CITIZEN quotes me as not being on the beach that does not reflect on their system for territories.

So all in all guys they ripped me off for 2 years and when I called them out on it. They were not very helpful and refused to correct it or issue me a refund. Someone did not want to lose on their commission. I switched to CITIZENS by the way. Anyone thinking of using ASI please do your research on the policies the trick you into.

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Tim23
Denver, US
Oct 28, 2017 5:23 pm EDT

ASI was a nightmare for me. I advise. if you want coverage that you can count on don't use ASI.

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Ohions
, US
May 11, 2018 3:00 pm EDT
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Replying to comment of Tim23

Yep run for your life terrible company

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Desiree Goodwin
, US
May 20, 2017 12:02 pm EDT

I just received a mailing worded in such a a way as to suggest that they are my official new flood agency, and telling me to send my payment to them and disregard my renewal notice from my previous company. The premium also increased on their renewal notice by $75 dollars. Your reviews are very helpful.

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evo9speeddemon
, US
Oct 16, 2016 1:27 am EDT

had a leak in my roof, leak went through attic to bathroom ceiling which caused it to cave in. Contractor inspected everything and quoted $2977 woth of damage. I attached the quote to this complaint, read for yourself. Needs replacement of rotted wood, underlay, shingles, insulation, bathroom drywall, paint and clean up. ASI adjuster never even bothered to go into attic to inspect the rotted wood and comes back with a $500 worth of damage to only the bathroom ceiling. I adivse everyone to report to the Department of Insurance and securities. http://disb.dc.gov/ and the Better Business at BBB.org. I think also its time for a class action lawsuit.

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Ohions
, US
May 11, 2018 2:59 pm EDT
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I agree just went through it myself. Filed with Ohio Dept of Insurance. These guys are total crooks.

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Nell Bonner
, US
Apr 03, 2016 10:48 am EDT
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I had water damage in my basement condo from a leak from the commons area 9/24/1915. ASI paid the HOA insurance deductible and refused to pay anything else towards the restoration of the condo. Mold grew in the condo waiting on ASI and the HOA insurance. ASI then sent me a cancellation letter March 24, 2016 stating the condo was empty and they don't insure empty units even though the place is not habitable. The agent that sold me the policy said no one would insure me with it being in the condition with mold. These people are heartless and anyone planning to use them should beware of quickly change carriers. THEY ARE A RIPOFF.

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Renee Kohl
, US
Oct 09, 2015 6:48 pm EDT

Beware! I had just gotten a homeowner's policy with American Strategic Insurance (ASI) in August which I paid in full. I received a cancellation notice on 09/04/15 from ASI due to "Unacceptable liability hazard on premises" with no further explanation. I contacted my agent and he stated that the reason for the cancellation was because I had honey bees. I live in a rural area, have over two acres, and the closest neighbor is approximately 100 yds away. I have 3 hives as a hobby (do not sell honey). Hives are surrounded by an electric fence to keep bears out. There was nothing in the underwriter questions that covered this. Upon digging deeper, my agent stated that they considered honey bees "Exotic pets". Based on all the reviews I've read I think they did me a favor. I'll spend my money elsewhere.

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mindy7460
russellville, US
Jan 01, 2015 10:43 pm EST

Just warning. Do not go thru asi. Yes I understand my policy it's replacent. So yes I can read. Anyway we had a house fire on Oct 25 2014. It's now Jan 1 2015. This company is being ridiculous. They want to halfway fix our house. They want us to keep our smoked up stuff. Everything is ruined. Minus a few pieces of clothes. Now they have waited so long that our house foundation is cracking. So now there is no saving our home. If they would have a greed with our contractor 3 months ago it would have made things much easier. Anyway do not use this company they do not care about your situation. They drag things out. And will screw you.

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Alan D
Falcon, US
Oct 10, 2014 11:58 pm EDT

I too filed a complaint with the BBB a week ago and their response didn't address my complaint. I'm contacting every government agency to look into their scrupulous practices. I I find it more than just coincidence that ASI approved a rate increase exactly one day after my policy went into effect on. Dec 2, 2013. They said the department of insurance approved the rate increase. I actually find it quite suspect and If the department of insurance approved a 27% rate hike than I want to see this. I have already contacted the The Department of Regulatory Agency (DORA) for Colorado as we'll to look into what can only be described as a classic bait and switch tactic by a fairly large Insurance company to earn my business. There have been no major disasters to speak of since my policy went into effect and absolutely none in Peyton and Falcon Colorado where I reside for years. I completely understand the need to raise rates but based on their own response my replacement cost went up 1% and they raised my rates to the tune of 27%. I have never seen an increase anywhere close to this amount from any insurance company in my lifetime. When I called ASI to discuss this I was told that the reason for the increase was because of the no payout claim that I stated in my complaint and ASI didn't even mention this in their response. I do not think an insurance company can legally raise rates this high because of a zero payout claim and without justification. There are several government agencies in place to protect the consumer and I will exhaust every one to make sure my rights are not being trampled upon and that ASI is operating in accordance with the law and policies of the State of Colorado. Nothing has changed with my home, my county or my circumstance to make me a high risk client since my policy went into effect to justify this steep of an increase.

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Karen Piscataway
Piscataway, US
Aug 17, 2014 1:48 pm EDT
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I ended up filing complaints against ASI last week with the BBB in Florida (ASI headquarters) and the NJ Insurance Regulatory Board.
ASI's response to me via the BBB website was extremely weak- claimed they had no record of my complaint, blamed the entire scenario on their NJ agent, and instructed me to call their complaint hotline to further assist me.
My response to them via the BBB was that their reply was totally insufficient, and that first and foremost IF they had bothered to READ my complaint against them through the BBB website, then they should have mailed me the requested paperwork.
Instead, what I received from them in the mail was an invoice for additional monies owed, again sent to my previous address, and to boot, the letter was dated Aug. 7, but the due date on the invoice is for APRIL 2015!
STAY AWAY FROM THIS COMPANY!

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Karen Piscataway
Piscataway, US
Aug 17, 2014 1:45 pm EDT
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I ended up filing complaints with the BBB in Florida (ASI headquarters) and the NJ Insurance Regulatory Board.
ASI's response to me via the BBB website was extremely weak- claimed they had no record of my complaint, blamed the entire scenario on their NJ agent, and instructed me to call their complaint hotline to further assist me.
My response to them via the BBBB was that their reply showed insufficient and that first and foremost IF they had bothered to READ my complaint against them through the BBB website, then they should have mailed me the requested paperwork.
Instead, what I received from them in the mail was an invoice for additional monies owed, again sent to my previous address, and to boot, the letter was dated Aug. 7, but the due date on the invoice is for April 2015!
STAY AWAY FROM THIS COMPANY!

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Arnol
Jasper, US
Aug 17, 2014 8:28 am EDT

I'm a general contractor in Georgia and one of my clients, insured through Farm Bureau, is going through a nightmare claims experience with ASI. An A/C drain line broke in the attic above their master bedroom and the slow leak ruined insulation, drywall, and paint in three rooms. Black mold had formed by the time the leak was discovered.
I've been a contractor for 36 years and I've worked several hundred insurance over time
time but I've never seen any company lie, stall, ignore calls, and be less helpful than these guys. My client, along with his wife and two children has been living in a hotel for two weeks at his own expense while ASI dithers. His adjuster went on vacation right in the middle of this and no one else in her office seemed to have a clue.
The client has finally contacted the Georgia Insurance Commissioner's office and they have become involved. I would suggest this approach to anyone who has to deal with these people. SURE THEY OFFER RATE SAVINGS. THEY EXTORT ENOUGH SAVINGS FROM CLAIMS THAT ARE NOT PAID TO OFFSET THE COST.

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