I went to American Dental Concepts because one of my teeth wasn't feeling right. I wasn't in any sort of pain but I wanted to have it looked into.
When called the office, they asked when I would like to come in so I told them I'd like to come in whenever they had an opening. They gave me a fast appointment (next day) and I learned when I showed up that they were billing the appontment as an emergency (which this clearly was not).
They performed a full exam and also took a complete set of x-rays, however, the Dentist could not find anything wrong in the area of my mouth I was mentioning. They pointed out that it had been a while since my last cleaning so they were recommending that I have a full-mouth, below the gumline scaling and that insurance didn't cover the majority of the work. They gave me the cost-breakdown on my way out and told me to go home and give some thought about the proceedure.
48 hours later, I called the office and mentioned to them that the tooth was still feeling odd and I was starting to get a dull ache. The person who answered the phone told me that I would continue to experience pain until I made arrangements to have the full scaling done by them. Not wanting to take the opinion of a front-desk person, I asked them to consult the Dentist. The receptionist came back on the line and told me the Dentist wanted me to make an appointment with an Endodontist so I could have re-treatment of a root canal. (Note: The Endo is not part of their office.) When I questioned how a diagnosis just changed from a cleaning to a root canal re-treatment, I was told nothing other than to call the endodontist.
I was able to get an appointment at the Endo the next day and he took an x-ray of the tooth and showed me where I had a significant infection which would require a root canal re-treatment and couldn't believe the Dentist did not see it. I asked if this was attributed to any need of a scaling and he told me if I had gone through with starting a scaling (which in his opinion I didn't really need, anyway) I would have been in big trouble.
After the root canal was finished by the Endo, I had to make an appointment for American Dental Concepts to finish the process. They informed me I would need to have a new core, post and crown on the tooth the Endo just worked on, however, they would not begin the work until I completed the full scaling, first!
Through my insurer, I changed to a different primary care Dentist and had another set of x-rays performed. I was advised I had a perfectly good core and post in the tooth already and the only thing I should have done is get a new crown on the tooth (because the Endo had to drill through it). They also confirmed there was no real need for a scaling to be perfomed any time soon.
I'm glad to be done with American Dental Concepts. Their business practices are suspect and their front-desk receptionists are rude. Not to mention it can take several calls to the office before someone will answer the phone DURING business hours.