Complaint Rating:

Company information:
Air India
Toronto, Ontario
Canada

We had our booking on air india from toronto to amritsar for oct 30, 2009 but the flight was delayed or changed to oct 31 at 12:15 am ( technically 1 nov) but we did not receive any compensation for time change. Anyways when we went to the airport, my mom and my brother were travelling together on that flight. The air india agent issued the ticket on my brother ( who is a minor ) expired passport and when we went to the airport they did let him board the flight but they let my mom check in without any problems. While she was the ticketing counter at the airport she changed her mind and canceled her ticket while our baggage went in because my brother is very young and there was no possibility to leave a child behind alone. My dad was in India already. The Air India employee named Rickie or rick was so rude to us and this is what he told us " you've created alot of work for you and its a pain to deal with customers like you". I completely understand the boarding situation but the way that employee talked to was unacceptable work behavior. He did not even apologize or nothing. He just walked away. I am never going to fly air india, neither my family will. They have zero star customer service and dirty planes.