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1.3 1650 Reviews

AirAsia Complaints Summary

132 Resolved
1516 Unresolved
Our verdict: If considering services from AirAsia with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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AirAsia reviews & complaints 1650

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Newest AirAsia reviews & complaints

ComplaintsBoard
C
1:49 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

AirAsia lost luggage value more than rm5000

I lost my luggage during the day trip job at Langkawi on 02 Oct 2017, Flight AK5322, depart time at 10:20am, arrival time at 11:20am, travalling from LCCT to Langkawi...

My whole cosmetics set, brush set worth more than 2k, hair styling tools and products, all stuffs total value about 5K ++... i have nothing to do my client's bridal makeover when i arrived Langkawi, waste the air ticket, airport transport at Langkawi, LCCT parking fees...

I waiting and standing just in front of the luggage collecting area at Langkawi airport, very sure my luggage NOT there... which mean my luggage already send to a wrong flight... this was those Airasia officer told me...

I've check with Langkawi & LCCT Airasia counters... both also telling me the same story...and they said they need 8 days to find my luggage, after that still not found, they will only claim back RM48 per kg! this amount only can buy ONE EYE SHADOW BRUSH! Somemore they said "because it's too many flights, that's why we have no time to double check all luggage before loading" ... is this a correct way to answer me?

This incident have caused me to loose not only the cost of my working tools and products but also my ethical as well. For working more than 12 years as a make-up artist, this is the first time I have failed to uphold and deliver in my job requirements. This has seriously affected my emotions and beliefs as well as my future job prospects.

However, until now I have not yet to receive neither my luggage nor a feedback from Airasia. I got job in few more days, i really need my stuffs... May i know what is the next action of Airasia will do? How Airasia resolving this unpleasant and horrific situation? I can be contact at [protected]@gmail.com, www.cuere.blog.com

Thanks and regards,

Cheah

Read full review of AirAsia and 26 comments
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er.vikasjha
, IN
Jan 07, 2015 5:29 am EST

I have cancelled one air ticket from Jaipur to Bangaluru of "AirAsia" plain on 30th OCT 2017 . Beside of 20-30 followups, balance amount is not refunded back.Each time whenever I call, they will provide me new Reference No & inform that fund will be refunded back within next 7 days.
this drama is continue on going since last 3 month.
1- Calling time to pick up a call over Customer service: [protected] no is nearby 6-8 min.
2-There is no any office where you can go & catch these people
3 - There is no any senior person where you can talk & express your inconvenience.
4- There is no any customer grievance system at all.
Whenever you will call, they will provide new Case Ack No : - example below are two no for same issue
Case Acknowledgement - CAS-9749127-P8XC75 CRM:0001497 on - 03/12/2017
Case Acknowledgement - CAS-9386268-F5N1PV CRM:0001558 on - 30/10/2017

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Reviewer91303
,
Sep 28, 2015 12:42 pm EDT

On 14 september 2017, 2040hrs was my initial departure time, flight no ak 757 but I m not satisfied with delay informing passenger about the flight delay. I was awared on it by myself instead of announcing. What is passengers right? I totally fully understand the flight delay because of weather but definitely it won't happen at last minute. I can't arranged anything to make the changes as my connecting flight was due 0045hrs. Because of your delaying inform to passenger cause me physically and mentally lost! I no need any explanation anymore but I want you responsible on what I lost!

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david yong
, MY
Jan 17, 2014 9:33 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Here I would like to make a complain again a Manager ranking name Shazana (ID:MAA7198) on her rude and bad temper behaviour dated on 10 January 2017 during check in luggage at Counter R3 on my flight number FD2914. We being offended by her in front of so many people where is really displeasure and humiliation because of some sort of misunderstanding on queuing. Where she thought we jump in the queue.
The worst is even after the staff at counter R3 explain to her(shazana) that we are NOT doing so. Instead of getting an apology from her. She still keeping with her ego and talk loudly when we saying to make a complain and get a fair treats. Some more she(shazana) raise her voice to her staff and say "give her my name and details let them complain".

After hearing this first thought in my mind.
Did she challenging the Air Asia management?
I wouldnt blame if she is a new staff. Maybe new staff lack of experience can't control well of his or her emotion. But she is a manager ranking how can I accept this. Instead solving the problem but offending us in front of everyone.

I'm loyalty to Air Asia from the day it exist. Low fare price but never low quality of service compare with other airlines.
I hopefully we get a fair treats after such a embarrassing and hurting incidents in front of so many peoples.
The immediate action taken by a higher management is not just for the good sake of us only but to entire Air Asia.

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andywsh_my
, MY
Dec 29, 2013 3:37 am EST
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Can I change destinations once my booking is confirmed?
Changes on destinations / routes are not allowed. You will need to purchase a new booking and the monies paid for the original booking will be forfeited.
http://www.airasia.com/ask/template.do?id=216&name=Can+I+change+destinations+once+my+booking+is+confirmed%3f

This is un-reason terms. BUY TICKET .. YOU MUST FLY.. can not cancel.. can not change passenger name.. can not change route.

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VNR
, AU
Sep 02, 2014 10:26 pm EDT
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I was travelling from India to Melbourne through Kuala Lumpur (KLIA2) on flight number: AK28, 30/08/2017. When arriving at KUL, I was supposed to claim my bags and check in them to my next flight to MEL as I have two different tickets. But since the two flights were less than 8 hours, Malaysian Immigration denied to give me a transit Visa. Due to this I was unable to collect my bags and check-in. When I asked the International transfer AirAsia counter at KLIA2, the employee just replied 'get down at Mel and file a report'. As per their advice, I took my flight to MEL, reached and reported the case. It has been 3 days and no response yet. Beyond all these hassles, I want to know where exactly is the problem? Is it the airline's mistake for not alerting me when I was booking my ticket? Or is it the problem with Malaysian Immigration not making a separate clause for creating a transit pass for less than 8 hours? I could have just exited the Immigration, checked in my bags and returned to my boarding gate within an hour...

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Ro Verdeja
, ID
Oct 02, 2014 3:13 am EDT
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I understand low cost carriers have very specific rules. You made a booking. You don't use it. You lose it. Just in case of a double booking paid by mistake they consider to refund.
My case was a mistake on my part. I booked a trip for my daughter who lives in singapore (I live in bali) to visit me. I booked the ticket the wrong way dps-sin-dps instead of sin-dps-sin. Totally my mistake and I noticed right after I clicked submit payment. Right away I book the same trip but in the opposite direction. Same name, same date, almost same times (Impossible to be same time). Then I file a refund request and they said it is not a duplicated as they define it. They will not refund the ticket. I asked to reconsider it and see the circumstances. I don't need a refund, I told them. They could credit it and I would use it in the future for another ticket with them.
No response so far.
I was looking for the ombudsman of airasia. Somebody who would not shield behind the "policies" but would understand what an exception is and how to handle cases like this. Nothing.

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Nigel B
, ES
Mar 19, 2015 8:55 am EDT
Verified customer This comment was posted by a verified customer. Learn more

On 6th March, I booked flights from Krabi, via Kuala Lumpur, to three resorts in Borneo, then back to Kuala Lumpur and Krabi using 6 AirAsia flights. I booked these on the AirAsia website, a site which unfortunately forces you to start from scratch for each flight you book, except, that is, for the 'origin' drop-down box, which "remembers" your previous booking origin. Unfortunately, I made the mistake of booking one of my flights without changing the website’s ‘origin’ box from the remembered, old booking of Kota Kinabalu to the new, required Kuching, and so ended up booking a flight to Kuala Lumpur I did not want. The flights I want to keep (one return and four one-way) cost 1, 172.60GBP. The booking I did not want because of the mistake cost 159.69GBP and I asked for a refund for this single flight.
First, I sent a request via the AirAsia website 'contact us' system, explaining the situation in detail. This resulted in an immediate response of 'no refund' because mine wasn't a 'duplicate booking'.
Second. I sent an email to the CRM of AirAsia, again explaining the details of what I considered to be a reasonable reimbursement of the cost of the unnecessary flight. Again, I received an immediate response, this time stating that my case was being considered and that I might expect an update in 24 hours. One week later, I received nothing by way of a response.
Third, and most recent, I used the AirAsia online chat-line. This chat took me two attempts. The first attempt I started after waiting 45 minutes in a queue - I have no issue with this. After giving details of my case, the person on the other end of the chat-line asked me to wait while they looked up my flight details. I waited, and after a couple of minutes of "inactivity", our conversation 'timed-out'! Another 40 minutes went by as I waited at the end of another chat-line queue. I eventually "chatted" with another person representing AirAsia. After yet again giving the full details of my case, I was told that refunds for bookings were not possible. I was in the middle of asking this person who I could contact higher in the AirAsia Customer Relations team in order to further my case, when I was times out by the person at the other end of the chat-line!
I don't think AirAsia has ever heard of Public Relations, let alone Customer Service.
Once they have your money, they are going to keep it. Don't make any online flight booking errors.

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Navdeep56
, IN
Jun 04, 2014 1:30 pm EDT

Fri, May30 I booked return tickets(5 adults, 2 children) from Bangalore to Goa.
here are the details
Booking Number: WFT4KN
flight #/departure date from Bangalore: I51320/Jun 14, 2017
flight #/departure date from Goa: I51321/Jun 19, 2017
# of adults: 5# of children: 2
email id: navdeep56@yahoo.com
Amount: Rs18903
I made the payment through net banking and I got the confirmation from my bank payment gateway that payment was made successfully but when the control came back to your site, your site showed error message. I didn't get any confirmation of successful booking on the screen and neither got any email or sms on phone about booking confirmation. because I got the error message and there was no email confirmation, I thought booking had failed so I tried again with my wife's email id but didn't get the same travel dates (jun 14)at same price so I adjusted travel dates by one day.

here are the details:
Booking Number: MB346J
flight #/departure date from Bangalore: I51320/Jun 15, 2017
flight #/departure date from Goa: I51321/Jun 20, 2017
# of adults: 5# of children: 2
Amount: Rs18903
email: ibhag@hp.com
this time I got a booking confirmation message at your site and also got email confirmation.later I called customer care to confirm booking status, I was told by your executive that both the bookings are confirmed. hence I made a duplicate booking
.my complaint is that, how can first booking (14 June)be confirmed if your site had returned error message and also there was no confirmation sent by email or SMS. because I got error message from your site while making booking and also didn't get any email confirmation about booking, I booked it again. I don't understand how can your system confirm the booking when it threw out error message and also didn't send any email. There must besomething that needs to be urgently addressed in your system. I request you to please cancel my second booking and refund full amount asap. Please confirm at the earliest so that I can go ahead and arrange other logistics
I have called customer are around 20 times and each time I had to wait for at least 30 - 45 mins only to hear that "please call again"I cannot go through this mental harassment any more so request you to settle my refund at the earliest.thanks, Navdeep9740911220

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Bidasari Daulay
, ID
Jan 17, 2010 1:10 am EST

Dear, airasia
Sesuai dengan
Press releases, 17 june 2017, about

Airasia on time guarantee
Get rm200 e-gift voucher for delayed flights

Kami menuntut hak kami atas keterlambatan penerbangan kami dari penang ke medan pada 31 desember 2017, dengan kode booking sebaga berikut:
- ywnpbs
- ctj6av
- qss2ds
-b33sbp
Mohon konfirmasi ke: suditama@yahoo.com

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Merlion
, SG
Jan 03, 2011 6:29 am EST

I cancelled an airfare as I could not fly for the dates specified. I was told I would have to wait for up to 3 months to receive the refund. If we're expected to pay for airfares on the spot why is it that AirAsia can essentially hold on to my money for up to 3 months? In this day and age of electronic payments, I would expect my refund in a few days or a maximum of one week later.

ComplaintsBoard
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12:59 am EDT
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AirAsia booking specials

Airasia advertise specials on their website and send out enewsletters to advertise specials but then when I try to book those specials they are not available to be booked. This has happened several times before that I have experienced. Usually after a few days the error is corrected and it's then possible to make a booking for the promotional price offered but it does make booking a frantically difficult business. I could not afford to travel without these specials and I am very grateful for them. But why are they made so hard to actually book online. It as if airasia just does not look at their own website. They say one then and don't bother updating their site to reflect the offers they have made. It is very poor business.

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AZLAN23
, MY
Aug 03, 2011 8:49 pm EDT

CANNOT BOOK THE PROMOTION PRICE FOR FLIGHT THAT AIRASIA ALREADY GIVE AT THEIR PAGE ..STILL GOT THE SAME PRICE..WHAT THE HELL..http://www.airasia.com/my/en/promotion/rr1380811c.page

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7:11 pm EDT
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AirAsia most unhelpful and looting attitude

A painful experience with air asia in klcc - 6 sep 2010

Having seen a lot of attraction in media and in the web I have booked a return passage for my family of 3 (Includes 4 year old baby girl) from brunei & ndash; kl & ndash; kolkata, and have paid the required fare as per airlines policy, eg; extra baggage over 15 kgs, selecting your choice of seat, ordering your meal etc etc. For your information, I have travelled approximately around 30 years now with several airlines, but with air asia it was my first trip and will be the final one. To be more accurate, we have extra baggage and have paid for the excess baggage fare in kolkata without any concession so far (As other airlines provides for travelling in a group or a family). The following day ie; mon 6 sep 2010 have booked (3 months in advance in may 10) for kl & ndash; brunei at 1310 hrs, now, here begins the real policy of air asia and its’ miserable management, unhelpful and how to make money attitude of its’ staff. I along with my family checked-in well in advance at 1130 hrs (Flt time 1310 hrs and boarding time 1230 hrs printed in our boarding pass) in & lsquo;drop in baggage’ counter & lsquo;s 14’ where I was asked to pay myr 160 for 7kgs + excess baggage. As our boarding time approached I along with my family had to go through & lsquo;security check’ where all passengers of & lsquo;mixed flights’ being checked (Or harassed!) , where they were four of them checking passengers & lsquo;hand baggages’, and we were interrupted and told to re-check one of the hand baggage which they said & lsquo;over sized’, I then along with my friend rushed to counter & lsquo;s 14’ where a very rude and unhelpful lady was attending passengers, as our flight was announcing boarding time I had to skip the line and requested this unhelpful lady to check-in my so called oversize hand baggage who flatly refused and asked me to stay in queue. By the time when my turn came, she said gate is closed for brunei flight, then I complained to her, that if she has done it earlier it would not have happened. I then had no alternative and had to run through the security and immigration carrying my baggages and my baby girl bathed with sweats, as I gone through the procedures, my flight has left us behind. I complained to many officers on duty, all said it was all my fault that left us behind. Here I wish to express few of the points that other airlines follow that we know for flying with them many years. Firstly, as all other airlines, air asia should assume that checked-in passengers are already in the terminal and may be going through problem and must look for them, as all the details of checked-in passengers are already exists in their system. This they did not bother to do neither announced the names of the checked-in passengers. Secondly, if any passengers are stopped with this type of problems should be helped by their staffs as done by other airlines. My experience told me that I could see many passengers facing such problems running for help in the terminal and later found to be left behind. Then I was referred to counter no r14 where I found another & lsquo;south indian origin’ attendant who was not even unhelpful but adding pain to the stranded passengers, from whom I got negative response. I then was asked to go to counter no s25 where according to r14 attendant, a & lsquo;duty manager’ will be there to sort this problem out, I went there, here again another & lsquo;air asia’s’ specially selected & lsquo;rude’ and unhelpful attendant was attending, whom I narrated my problems, which does not seem to affect him and asked me to wait for his & lsquo;duty manager’ to come, by the time, my 2 hours already gone, I was not aware where is my wife and small baby, (Let alone for rest and food!) , I told him I donot have all day to wait for his & lsquo;duty officer’, he just ignored me and did nothing. Finally, I had to take refuse in & lsquo;police post’, where, at least got some helpful tones, and I was asked to speak with one of their officer over the phone, and was told that as this case is between the & lsquo;air line and the passenger’, they would not be of any help. Within this few hours, I met up with many stranded passengers running here and there without any help by airline staffs, then I decided to solve this problem of mine by approaching through proper channel and went to & lsquo;air asia’ office in the 1st floor, where I met a security guard who did not allow me to go inside, instead called another & lsquo;indian origin’ a punjabi young man who introduced himself as one of the managers, from whom I got same negative response, finally I had to go back to police again and wrote a report. Please note that by the time I made this report it was already 1630 hrs, 3 hrs and 20 minutes since my flight left us, still I was running for help without trace of my left luggages and my family stranded in some corner of the over crowded halls. Then the duty policeman sent two of his staff to counter r14 and submitted my report, where there was another man on duty & lsquo;jason’ who called me in his counter and finally wanted to help, provided I pay extra money ie; b$ 387, in addition to the previous return fare I paid for brunei & ndash;kl b$ 728:90, b$ 65 for excess baggage, which totaled as b$1180.90, a normal return fare for any other & lsquo;world class’ airlines. I have not mentioned about the extra hotel charge I have paid for another extra day in kl. So now you will have the clear picture how anybody can say this is & lsquo;low cost’ airline. The reason, I am sending this report is not for the hard time I got from air asia, but for those who are suffering now and will and having hard time choosing this airlines, as I have witnessed people crying for help in the terminal, luggages off-loaded for checked-in passengers, growling staffs with greedy eyes how to make money out from troubled passengers. I assure all that with this sort of service in the name of & lsquo;best low cost airline’, this airline is just after making money by looting its’ innocent passengers and this message must be spread wide and fast to save innocent people. I sincerely discourage all innocent first time passengers like me to give an extra thought before taking this airlines offer and attractions!

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lani00
usa, US
Sep 17, 2010 9:26 pm EDT
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http://www.b2cjersey.us
1)We are a professional supplier of NFL Jerseys.
2) Factory wholesale price: $21---$45
3) Delivery time: 5-7days door to door.
4) Material: 100% polyester and 100% embroidery.
5) Size:48, 50, 52, 54, 56, 58, 60
6) packing: original packing
NHL $38 NFL $20 MLB $20 NBA $18 SOCCER JERSEY $16 CAPS $10

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5:09 am EDT
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AirAsia unfair luggage fee

Dear sir,

My name is helen nathalya, i'm one of the passenger of qz - 7717 (bkk-cgk) on 16th of august 2010. the reason im writing you this is... i got an unfair fee which got charged on me. here's the full story:

I bought the ticket (x9qr8q) via internet without any luggage fee, because I just carried my cabin size luggage. but on my way back from bangkok, right before entering the waiting room, one of your staff stopped me and asked me to put my luggage on the weight and it says 11 kg, and the she asked me to pay extra for 4kg for 660 bath (169 bath/kg that's equal to rp.45.000) and I paid.

As I arrived in jakarta, I saw on your banner says:

A. extra weight (means by already having a purchased luggage fee) will be charge rp.45.000. / kg
B. the luggage fee @ the airport is rp.90.000 (up to 15 kg)

So I think that would be overcharged on me, I supposed to in point "b" (as I didn't had any purchased luggage fee earlier)

Now I want to ask for your responsibility for the case, thank you.

Fyi: I did see mr. rully @ terminal 3 on 17th of aug in jakarta airport and told him about the story.

Best regards
Helen nathalya

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5:59 am EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

AirAsia - daylight robbery premium line, inept staff

My husband & I made an early online booking of a flight on AirAsia as we were waiting for his new passport to be ready. The minute we booked it, the system hanged and the payment was pending. I wrote and email to ask about the status. I called their premium line customer service to check but I was put on hold with no one telling me how long more I had to...

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1:04 pm EDT
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AirAsia airasia staff give me very bad face, rude, unpolite

(Time:9.20am Date:10Aug2010 Place:Thailand International Flight)
When i check out, the airasia check out counter pound weight of luggage . After that go to baggage fee counter E24 to payment fees . Then i need more details luggage fees. I think it will be wrong luggage fee. I tell her to check the weight of bag again. Then she say that her dont know the weight.She unhappy, give me very bad face & rude. "How i know the weight luggage". She ready tell me go to previous counter E02 again. I show the boarding pass again & circle total bags weight to her.
This things show her very unprofessional & rude staff.

Actually i happy with my journey in Thailand, but unhappy i back to my country when i thinking this happen.

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Update by paraparasakura
Aug 12, 2010 11:23 pm EDT

First Day:
(Time:5.00am Date:31July2010 Place:Thailand International Flight)
When i arrival to thailand, i & my girl friend luggage lost at airport,
Then go to bangkok to purchase clothes, shirts & commodity and etc. Waste lot of money.
Lucky airasia staff find my both luggage at night & return me. But it too late. I already buy all thing.

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4:27 am EDT
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AirAsia no response

I am absolutely shocked by the complete lack of customer service and the totally inefficient processes I have experienced before even getting on a plane with air asia! On 2nd august I received an email saying my flight on 4th september d7 2007 (Stn-kul) had been cancelled. This caused me huge inconvenience trying to rebook flights, accomodation, transfers - not to mention the costs incurred. But the most painful experience has undoubtedly been trying to get a response or contact at air asia who actually knows what they are talking about. Even getting to speak to sometone has turned into a complete nightmare. On 2nd august I spent over 2 hours trying to speak to someone - I was even cut off twice by operators. Eventually I did speak to someone, they confirmed my flight was cancelled and booked me onto a new flight. Well, I thought, atleast that's sorted!

The next morning I received an email to say that I should disregard the email from 2nd august and my flight was not actually cancelled! Ofcourse, by now I didn't want our flights changed back, after spending a whole day and lots of money trying to sort things out. But what flight am I booked onto? I have emailed everyday since then and tried to find an actual complaints procedure but there appears to be no way of getting this information or a respose from air asia. This is totally unacceptable. All I can hope is that I am booked on the flight, but finding out that for sure is proving impossible.

The worste customer service I ever experienced!

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9:48 pm EDT
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AirAsia no disabled facilities provided

Hello,

We travelled from bali to singapore and notified you 48 hours in advance of our special needs.

on arrival at bali from our house in ubud i was confined to my wheelchair. When we got to the waiting room the aeroplane was not connected to the waiting room by a movable connector (Jet bridge?) which extends from the airport terminal gate to the airplane.

We got to the tarmac ok via use of a lift in the waiting room in my wheelchair. I then had to be carried up the stairs and put into my seat.

Why do you advertise that you can help people like me have easy access to your planes, no small wheelchairs are available and the plane was not even connected to the waiting room. I was very disgusted.

On arrival to singapore the plane was connected but still no slim wheelchair was made available for getting off the plane.

One the way back was the same at singapore and much worse in bali as you landed at the domestic terminal and they had to carry my wheelchair on and off the bus to the international terminal arrivals.

It made me feel very worried that i would be dropped, the guys that did carry me were complaining this was not in their job description.

So why did i choose air asia?

I broke both my legs in bali, where they got my surgery terribly wrong, so i have been travelling to singapore to get myself repaired. It has been very expensive and because i need someone to dress me this time we did not have enough money to use singapore airlines again. You advertise that you can deal with disabled people this is clearly not true.

I am due to go back to singapore at the end of september and am still low on funds, i could afford to use air asia but i now know that i am not welcome on your flights.

From

Jon griffin

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8:02 pm EDT
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AirAsia online services

Why is my seats number keep changing? I brought a piority seat weeks earlier before departing. But AirAsia change my seat without even giving me notice. What kind of stupid service is this? Book and purchase a seat but in the end still not yours.

I try to call their service center but I was put on hold for almost an hour and no one seems to pick up my call.

I do not think is right to call them "World's Best low cost airline".
It should be called "World's Best low class airline"

Services are SLOW,
Attitude are POOR, ... Hopeless !

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11:29 am EDT
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AirAsia website etc...

Where to begin? Prior to the last couple of weeks, I had never had a problem with Air Asia then a couple of weekends ago I tried to book a ticket, at a promo price, to fly from Bangkok to Hong Kong. From Saturday to Monday afternoon, via my safari browser, I tried to buy that ticket but was unable to. I had never had any problems using safari before on the Air Asia website so for it to no longer be compatible is bizarre. By the Monday evening, the promo price had gone, meaning the higher regular price was the only one available. I wrote a couple of emails to them asking them why I couldn't book a ticket and have still had no response.

This week, on Monday afternoon I used firefox and booked a flight to go from Bangkok to Hong Kong. Everything seemed fine until the final page loaded and told me that my booking status was pending. Strange. Had never happened before. I waited for an email to confirm my flight but nothing was forthcoming. The next morning my friend made a call to tell me that my booking had been cancelled and that I'd have to buy a ticket at a more expensive price. I tried the live chat function, which closed on me on 3 occasions and I wrote another email. I then phoned their call centre three times and wasted thirty minutes explaining myself again and again because the line kept, bizarrely, losing connection. In all, I lost four hours of my life trying to find out what happened with my pending status and why they couldn't email me to tell me my booking had been cancelled so that I could try and rebook it.

In the end, my friend made the booking on my behalf and it so far seems, touch wood, to be okay. We'll see come the 19th August.

I really hate these no frills airlines. Ryanair is still the worst but Air Asia is pretty appalling too. No communication and no customer service. If Cathay Pacific etc... weren't so damn expensive then I wouldn't fly with Air Asia.

By the way, other posters are right. Air Asia are very sneaky and cunning with their charges and the way you book your ticket. The unhighlighted cancel buttons as they try to get you to take their travel insurance, I don't know how they can get away with it. My flight started at around 2900 baht and rose to 3900 baht after various charges are added.

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AirAsia false advertising

When my wife and I purchased our tickets to bangkok from the air asia website, it stated quite clearly no additional fees.

Indeed, when we departed taipei there was no mention of any fee. However, on the return journey, the air asia clerk refused to check us in until we each paid an 800 b fee. When I balked, the clerk, who was well prepared in advance, presented a page full of microscopic type with the paragraph detailing the fee already circled. We had no choice but to pay the fee or be stranded in bangkok.

Upon our return to taiwan I attempted to contact air asia's. Nobody answered the phone, not even an answering machine. Several emails and six months later, I have yet to receive a reply from their customer service department.

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MelissaNC
Melbourne, AU
Jan 08, 2015 3:25 pm EST

False advertising seems to be a specialty at Air Asia! Possibly the only one they have! You can't advertise direct flights without permission/approvals in place! Heaviest advertising campaign I've seen, especially for a service that can't be provided! SHAME ON YOU AIR ASIA

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AirAsia overcharge

We were overcharged by air asia on upgrade of seats from kl to australia
quoted price was 300 ringets at checkin counter.when we got our credit card statement we were charged in Australian dollars. this meant instead of au$300 for 3 persons we were charged au $900
The only means of complaint we have is by email which they just ignore.
i would love to be able to sort this out face to face with airasia but they do not have an office in Australia.

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AirAsia booking engine is a trap

AirAsia booking engine is a trap. I've made a booking for 9 people fly on 14 Aug fly from KK back to HK. After credit card payment, a message popped-up my booking is unsuccessful although I could choose the seats. Maybe purchase by somebody. Also I didn't get a confirmation reference on computer screen. AirAsia misleading me my booking is not success. Alternative, I made a booking for another date 13 Aug. I got a confirmation ref on screen immediately after credit card payment. My credit card has been billed twice!

I've talked to them and email to them few times asked for refund one of my booking. They refuse to refund to me but offer a credit shell...If AirAsia booking engine has no problem, how come I don't received a confirmation reference on screen for my first booking but the second booking does? No one will book a group of people fly on 14 Aug and same group of people fly one day early from same place to a place.

Also I have checked with my bank which transaction comes first and they said the 13 Aug has debit my card first and 14 Aug comes second. Obviously, their system has something wrong at that time!

I found my case is not the only case. Some people also had same problem. As online booking is a major business of AirAsia. Their booking engine is so tricky. I wonder how many people had been to this trap over years?

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Galloping Gourmette
Gold Coast, AU
Nov 13, 2014 2:24 am EST

That's for sure, their booking engine is not just tricky but totally unethical!
I also made a slip and booked the wrong destination which is still 6 months down the track, and all the dope at their call center could quote, was the bookings "terms and conditions".
In other words, "Too bad mate, that your problem"!
No refund or corrected flight, I cop all the loss.
I are having second thoughts about using Air Asia again, and don't forget Air Asia's base is Kuala Lumpur, Malaysia is where flights dissapear from never to be seen again, including all their passengers?

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AirAsia ticket issuing

We booked an air ticket on line for a family member to come down for our wedding. The ticket was issued and we sent the itinerary to her. However, upon check-in, she was told that the credit card we used was declined and she had to pay the fare there. How then can the ticket be issued if payment fails? Why were we not informed VIA EMAIL, after all, the itinerary was emailed to us 5 minutes after the booking was made. It is unprofessional and highly inefficient that a passenger is not aware payment did not go through. If they had made us aware upon booking the ticket we could have made another plan. I am highly disappointed and WILL NEVER use or recommend Air Asia again. I'd rather pay more and get the service than less and just waste money. I was warned by a friend about Air Asia and failed to listen. I cannot believe that a ticket would be issued without payment and the airline expects that if it doesn't go through you'll be able to pay there and then. How about for those people who do not have money to pay for it there and then and rely on family members.

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htsow
, MY
Mar 15, 2011 3:09 am EDT

I share another experience...

I book flight ticket from Penang to Macau years ago, and today just get to know through a friend that "AirAsia suspense Penang-Macau flight ". As I saw on the AA website that my BOOKING CONFIRMED until today, i didn't see the AIRASIA small notice at bottom! !

31th March have to fly but nobody from AA told us. No phone, no e-mail until today! ! use PREMIER LINE to phone AA and get charge RM150-160, get a stupid answer! ask me refer website, link, notice, we can't do anything! Do you still believe AA? ? Disappointed! !!

Solution given by AA is not going to solution our problems but AA problems. They just refund and we need to wait for up to 60days and my friends get the refund after 120days. Another solution is reschedule and need to top up RM600 per person which is about RM3000 for 5 person of us. Do u think this is fair for us?

Kindly advice by everyone...

Let change the airasia slogan... NOW EVERYONE CAN LIES

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AirAsia airasia - terrible service, beware credit shell

Over the weekend I tried to contact AirAsia's Australian reservation hotline and waited on hold for 1 hour. I gave up. Today, I waited for 2 hours until someone finally picked up. Then, the quality of the connection was so bad that eventually the operator hung up on me. Note - I have never had any problems with phone call quality.

To understand the background leading up to this phone call, please read on.

I purchased AirAsia flights during a sale. Some months later, my wife fell pregnant so I contacted AirAsia to see what our options were. They asked for a doctor's letter to confirm the pregnancy and that we couldn't travel on those dates.

AirAsia offered me a credit shell, explaining that this could be used to make new bookings or transfer credit to family & friends. The shell can ONLY be utilised by calling their reservation hotline - hence my patience on the phone. You can NOT utilise their credit online.

I thought this meant I could change the names on the tickets, so I found two buyers for my tickets. However, the bookings have been entirely cancelled upon accepting their credit shell offer. So now there is NO WAY I can get the same prices for those flights and would have to pay double the price (from roughly AUD1500 to AUD3000).

Their emails were very poorly worded and did not clearly state that my bookings would be automatically cancelled. Instead, they implied that I would be able to cancel the bookings once the shell was created. They implied that I would be able to transfer the bookings to another party but this is certainly not the case.

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jerimmeeeee
, AU
Jan 03, 2016 3:46 am EST
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by example. virgin blue knocked me off a plane without giving any reason. i had to wait 4 hours in perth. i presume they overbooked and just dumped me off. lovely! never happened on air asia on 100 flights. jetstar? shocking airline. pay high prices for average food. they dont take cash. slow service. uninformative. anal attitude on check in - 2 kilos over and they charge you (i was 6 kilos over with airasia and they smiled and let me do it). they let me chose my seat on check in without even charging. altogether, best budget airline on the planet

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jerimmeeeee
, AU
Jan 03, 2016 3:42 am EST
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i have flown airasia a 100 times. never had a problem. in contrast have found both jetstar and virgin blue so bad i will not fly them unless absolutely necessary. give airasia another go. they are a really great budget airline

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JELLAY
Surrey, CA
Mar 28, 2014 10:28 am EDT

THIS IS HOW AIRASIA EARN MASSIVE MONEY, NO SUCH THING AS REFUND, THEY STEAL 100% OF CUSTOMERS PAYMENT.CUSTOMER SERVICE UNREACHABLE SO NOT TO FACE COMPLAINTS..

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AirAsia - lost luggage

On 28 may 2010, I took flight ak 050 with couple of friends to macau. Our flight landed at macau airport app 10.15 a. M. Sadly, could not find my luggage on the conveyor hence, made a lost luggage report to airasia vide the macau airport authorities (‘maa”). Meanwhile, my husband tried calling the airasia customer service hotline but no answer for the next...

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AirAsia miss flight

I am a frequent flyer of air asia for the past one year to bintulu and indonesia and this was the most frustrated incident with air asia. Air asia and management are really blood sucker, worse than 'loan shark'. Th e story is as below:
On 27/5/2010,. I was late in connecting flight qz 7696 from jkta to kl due to heavy mist in palembang.In fact my colleague had earlier taken the innitiative toinform sales office in jkta airport on the matter but anywhere when I arrived 15 minutes before the take off time, the counter was already closed. It's fair and I didn't blame them for it. The problem was I was put under standby list and paid rp 2, 000, 000 for the actual amount of rp 1, 989, 700 on the following flight qz 7692 at 13:20hrs. I obtained the boarding pass about 35monutes before take-off and while waiting for the staff to issue me the itenarary/receipt, I proceeded to fiscal counter to declare free tax as I hold working permit in indonesia. It took me 10 minutes to clearit due to long queue (Long holidays from 28/5 to 30/5) but some how the receipt was not ready then. By the time I got it, stamp at immigration counter, I was left with 5 minutes where I ran like a mad dog in order to catch the flight. Somehow by then the flighthas left and the staff recorded my arrival time at the gate at 1332hrs which should be 1322hrs instead. Myquestionis why wasn't any announcement made to those customers who were late as the boartding pass had all customers data in the first place. I returned to the counter but there wasn't any apology and the supervisor commented that it's a norm here. I was again offered to put in standby list on the following flight at 15:00++ which I spontaneously refused and turned to mas and purchased the ticket for flight mh 724 at 19:45hrs. No refund on whatever by air asia including the airport tax of rp150, 000 until mas staff advised me to do so. Why are your staff so corrupted, no courtesy and manners to serve the customers and where is your system and training programme in order to make things intact. A real bad experience in my life where I spent 17 hours from my staff house in palembang to my home in puchong. Air asia sucks! Compensate me please unless you feel your staff are right! Always remenber we are malaysian with ego. It's a big shame to air asia & very high profile tony fernandes as md of the company!

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PaulK
, MY
Jun 04, 2010 11:16 pm EDT

With AirAsia, the price is right. That's about all.

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AirAsia tony fernandez

Airasia is really sucks. It is operated by a group of conmen who organise themselves as airline operators. This airline is called airasia.
Sometime ago I took airasia to one asian country and I swear not to take this airline again to wherever destinations. After a few years I broke that promise and try this airline hoping that the team led by tony fernendez would change and not shortchanging their customers (Polite way of saying not cheating their customers). I reliase that oldways are hard to change. Profit must be everything for tony fernendez and his team.
When you dont deliver what you promise you cheat on your promise. A group of people who cheat are called conmen. Tony fernendez and his people are a group of conmen.
My family and I book to travel on this stupid airline kuala lumpur/jakarta/kuala lumpur on 27/05/2010 via qz7693 and return via ak389 on 30/05/2010. Qz7693 was delayed by more than half an hour without any notice. Half an hour may be tolerable.
Ak389 is another story altogether. Having checked out from my hotel at 4.00pm jakarta time, send off the driver and was at check in counter at 6.15pm, I was informed by this stupid airlines staff that there was a delay and the new takeoff time is at 11.45pm instead of 8.30pm. Just like that and we were left high and dry!
Attempt to contact customer service department by phone both at jakarta and kuala lumpur failed as it would appear that this airline do not install phone line, they just subscribe to ringing tone and boring monotone voice box. Anyway do this airline have any customer service department in the first place?
My questions is that why bother to take our phone number at the booking time when such a lenghty delay cannot be informed?Would tony ffernendez and his team compesate us for our food expenses, inconvinience etc... ,
Arriving at godly hours and children having to miss the school is not the concern of tony fernendez... Bye airasia, now everyone can fly with a lot of hassle.

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Update by Dmtm
May 30, 2010 9:02 am EDT

cheap rate doesn't mean that you can cheat.

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spike_thru
, MY
Nov 26, 2010 5:34 am EST

I've had several grievances with airasia on many occasions, such as when I 'manage my account' to include more checked baggage, the earlier pre- booked meals was left out, ending up that there was no meals on that flight even tho we had paid for it. 2nd time, there was a double booking (coz 1st time there was no confirmation (no number..nothing) & when making a claim, they supposedly give a credit shell for 3 mths, but when I tried to access my account, they said ID not valid but when I tried to register same ID & same password they said user is already registered. See...?
But the last straw is when my frens & I booked a GoHoliday 7D/5N India package(still under airasia!). Note the itinerary on day 6 - "Day 6 : Agra – New Delhi – Departure 200km / 4 hours. After breakfast at hotel, depart by surface for Delhi . Time for last minute shopping thereafter transfer to airport to board flight for onward destination".

Can you imagine awhole day non-stop program frm travelling 200km by road to Delhi, to last minute shopping, to packing & finding own dinner AND taking a 5+hr flight, arriving at 5.15am atLCCT! And your 7days package ends at 5.15am. And when we complained & even offered to pay forthe mendment fee for next flight & bear one extra night hotel costs (we're senior citizens, we cldn't take the hecticness & exhaustion... we have our own health hazards), they just turned us outright!

Can anyone suggest where we can lodge our complaint? Airasia has turned monstrous... not only they don't bother abt elderlies as they used to... they're not user-friendly at all.
That's why I said that if we're involved with airasia, we'll be at their mercy!

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spike_thru
, MY
Nov 26, 2010 4:58 am EST

airasia's slogan should be 'Now everyone can fly... at airsia's terms and mercy!'

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Lost RM3295 with Air Asia
Bruton, GB
Jun 27, 2010 10:31 pm EDT
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Be very careful when booking with Air Asia. If you have to change your flight or cancel they will NOT refund your money. This is OK if you spend $10 but if you book a long haul flight they will keep your money.

Pay a little extra and book with a proper airline and do not risk losing your money.

I have learned the hard way with the Air Asia.

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didihh
, CN
May 30, 2010 10:11 am EDT

Hello,

M

How are you doing? Hope you are alright.

Last week, I bought Many items.

it is very cheap and I get it in 5 days. The quality is very good.

The site also sell Sneakers, handbag, purse, jeans, sunglass, hat and so on.

I never forget to share good things with friends.

So, if you are interested in it, you can have a look.

I think you will get some surprise.

This is their : www.newgoing.com

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dfdsfds
, AU
May 30, 2010 8:40 am EDT

man air asia is the cheapest air line. and because they providing cheap rates, other airlines think twice about their rates

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AirAsia rough ground staff

I will never forget about this experience in my life. I know the reason that i was use Air asia for many many time is 1st because of they have better rate but it's doesn't mean the staff could be rough to the passanger (Costumer whos paying they salary, no costumer no job it's mean no salary), i really don't have idea why that they did it (maybe because of company paid minimum salary so they gave minimum service too to costumer or personal problem which they brought to professional work area, honestly i just guess).
This is the story, it was arround 26 of february 2010, i have flight from Singapore to Jakarta at 08.45 pm or.. Sin time(i forgot), i was arrived at the airport 1(one) our and 15 min before departure but guess what they already close the checking counter (i should be arrived at the airport 2 ours before but the immigration of this my neightbour country give me problem because of ME is the Indonesian passport holder which they close neightbour country BUT that doesn't mean i want to overstay or work in this really really nice country!)
Then after that i went to the table which they call themself Costumer SERVICE (hahaha, , , its a joke) and i asked clearly "Excuse me which checking counter are going to Jakarta?" and She just answer with one of her ekspensive finger direct to the some of airasia checking counter, , , and i ? i sad again "i'm sorry which counter mom? it is going to Jakarta?" and she just nod. I really upset and i said ok thank you.
i went to one of the checking counter and standing in line for 15 min until i decide to ask again to one between MANY of them(airasia ground staff) "I'm sorry i'm going to Jakarta, , ..(it's not finished)" then he said "Oow Jakarta, your aircraft is taking off already"(He think the problem will be finished when he say that)
I said "Haah! OMG are you kidding me? but it's 52 min BEFORE your schedule, how come the aircraft was take off?"
then he said "ya, i'm sorry i couldn't help you".
Then my housband coming and of curse he was surprise when i said i missed my flight. We went to the costumer SERVICE ask AGAIN, talk, talk and non of them want to solve the problem(they are lazy), we really mad (They said "DON'T BE UPSET, WE JUST DO YOUR FAVOURS") EXCUSE ME!
And finally there is one of beautiful arrogance lady who called herself Active MANAGER showed, she is prety arrogance and showed that she has POWER over there, she said to me "DON'T YOU HAVE A MOUTH to ask! AIRASIA DON'T TALK TO PASSANGER LIKE YOU!..."
I said "I am, I ASKED THIS LADY ALREADY...! i still remember that in my ears how arrogance she was with me that time, i am not happy with that and told them to have someone else who MORE WISE than this sh****t(i'm sorry). But it's not over, she TOLD US TO GO OUT! and ask them TO CALL POLISH or Security or whatever, , , , (i think nobody wants to call polish that time, and i'm not afraid at all)
Finally, finally, ...God is sent one of wise guy from airasia which at least could solve my problem event if i lost my ticket and buy another ticket for 09.30 am day after that(its mean i should get the hotel)
Really i felt sad for my husband, he was tired waiting until i leave the super nice country and then driving to the border and million thing to do in the office. ~_~..

>what i mean IS...THIS IS part of the service to arrogance to Costumer?
>And i think i paid the ticket with the real money not with the kiss, so it's not free, , , why they said "THEY DO FAVOURS TO COSTUMER?"
>At least don't got the perfuntory worker whos said dumb word like them.

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Tony_Fernandes
, MY
Oct 29, 2014 1:10 am EDT

I completely agree with you. This is quite typical attitude of Airasia staff and personnel, they're known for threatening customers by calling in the police, stealing your credit card information if you choose to buy your tickets at the counter using credit card, asking you to buy another ticket because their lousy system doesn't show info about your tickets, lazy staff on board, rude staff on the ground, using pornographic gestures in their advertisements (check their ad "the new girl has finally arrived, she's twice the fun and half the price"), use [censored]s and prostitutes as flight hostesses, it is a very lengthy list. The list also includes not allowing paying passengers to board, deteriorating safety standards (safety not guaranteed because it's on operating on low budget). I honestly do recommend all people to stop flying with this flying [censored]...

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AirAsia food supplies is insufficient

My family and I went back to miri from kk, it's a afternoon flight 1300hrs something, we dint not take our lunch and expected to take it on flight as we are in a rushing time to go to the airport. The most frustrated thing is that when we are about to purchase the meal, we was be informed that all of the meal was sold out! Wtf! It's the lunch time, and they should provide sufficient meal for passengers! And what make me angry is that they serve from the back row and front row, then slowly come to the middle row... By the time, all of the meal was taken by the passengers on the back and front rows. It's really unfair! So, we end up tying our empty stomach for the flight!
U guys should prepare enough food supplies! You set the rules that cannot bring own food and yet you dint provide sufficient meals to passengers! What a good management you have!

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ZUZARTEE
, MY
Jun 16, 2011 9:21 am EDT
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MY FAMILY AND I TOOK A FLIGHT FROM LCCT TO CLARK PHILIPPINES ON THE 23 DEC 2010 AT 720 AM,
SAME PROBLEM NO FOOD AT ALL, MY 3 SMALL KIDS CRYING FOR FOOD DURING FLIGHT.
WE DIDN'T EAT SINCE 8 PM ON THE 22 DEC.
CHECK MY NAME ON THE MANIFEST, BUNNY RICHARD ZUZARTEE IC NO.[protected], MY WIFE ANA RENALIZA BRIZ, CHARINA ALYANA ZUZARTEE 7 YEAR OLD, CHARLYN ALIZA ZUZARTEE 3 YEAR OLD AND CHARLES DYLAN ZUZARTEE 1 YEAR OLD.
ADDRESS : NO.60 9/3A USJ 9 SUBANG JAYA, SELANGOR.

AirAsia In-depth Review

Company Overview:

AirAsia is a leading low-cost airline based in Malaysia. Established in 1993, the airline has a rich history of providing affordable and convenient air travel options to millions of passengers. AirAsia's mission is to democratize air travel and make it accessible to everyone. The airline's vision is to be the largest low-cost airline in Asia and to continue expanding its network of destinations.

Over the years, AirAsia has achieved several key milestones and received numerous accolades. It has been named the World's Best Low-Cost Airline by Skytrax for 11 consecutive years and has consistently maintained high customer satisfaction ratings.

Flight Services:

AirAsia serves a wide range of destinations across Asia and beyond. Whether you're looking for domestic or international flights, short-haul or long-haul journeys, AirAsia has got you covered. The airline operates frequent flights to ensure convenience and flexibility for travelers.

When it comes to on-time performance, AirAsia strives to provide reliable service. While occasional flight delays may occur due to unforeseen circumstances, the airline makes every effort to minimize disruptions and keep passengers informed.

Onboard, AirAsia offers comfortable cabins with well-maintained amenities. Passengers can enjoy a pleasant flight experience with ample legroom and cozy seating. In-flight entertainment options and Wi-Fi availability ensure that passengers stay entertained and connected throughout their journey. Additionally, AirAsia provides generous baggage allowance and handles luggage with care to ensure a hassle-free travel experience.

Booking Process:

AirAsia's website is designed with user-friendliness in mind. Navigating through the website is a breeze, making it easy for travelers to find flights and make reservations. The booking process is straightforward, allowing passengers to quickly select their preferred flights and complete their reservations.

With AirAsia, travelers have access to different fare options, including economy, premium, and business classes. The airline offers transparent pricing, ensuring that customers are aware of the total cost of their tickets, including any additional fees.

Flexibility is a key aspect of AirAsia's booking process. Passengers have the option to change or cancel their bookings, providing them with peace of mind in case their travel plans change. The airline also offers a convenient mobile app that allows travelers to manage their bookings on the go.

Customer Service:

AirAsia's customer support team is known for their responsiveness and helpfulness. Whether you need assistance with flight changes, refunds, or any other inquiries, the customer service representatives are readily available to provide support.

The airline offers multiple contact channels, including phone, email, and live chat, ensuring that passengers can reach out for assistance in their preferred way. The customer service team is well-trained and proficient in multiple languages, ensuring effective communication with passengers from different backgrounds.

AirAsia takes customer feedback seriously and strives to resolve complaints promptly. The airline values its customers' opinions and continuously works towards improving its services based on their feedback.

Pricing and Value for Money:

AirAsia is known for its competitive ticket prices, offering affordable options compared to other airlines. The airline frequently offers promotions, discounts, and special offers, allowing travelers to save even more on their airfare.

What sets AirAsia apart is its inclusion of additional services in the ticket price. Passengers can enjoy complimentary meals, seat selection, and baggage allowance, ensuring a value-packed travel experience. The airline also offers loyalty programs that provide benefits for frequent flyers, such as priority boarding and exclusive perks.

Overall, AirAsia provides excellent value for money, combining affordable prices with quality service.

Safety and Security:

AirAsia prioritizes safety and adheres to international safety standards and regulations. The airline maintains a modern fleet of aircraft and ensures regular maintenance to guarantee passenger safety.

Pilots undergo rigorous training and possess the necessary qualifications to operate flights safely. Onboard, AirAsia implements strict safety measures and procedures to ensure a secure travel experience for passengers.

The airline has a commendable safety record, with a low incident and accident history. Additionally, AirAsia maintains robust security measures at airports and during flights to provide a safe environment for travelers.

On-Ground Experience:

AirAsia aims to provide a seamless on-ground experience for passengers. The check-in process is hassle-free, offering options such as online check-in, self-service kiosks, and counter check-in.

Airport staff are efficient and handle baggage with care, ensuring a smooth journey for travelers. Lounges and amenities are available for passengers to relax and refresh before their flights. Airport facilities are accessible and maintained to a high standard of cleanliness.

The boarding process is well-organized, allowing passengers to board the aircraft efficiently. Ground transportation options to and from airports are readily available, providing convenience and ease of travel.

Partnerships and Alliances:

AirAsia has established collaborations with other airlines and travel agencies, offering passengers seamless connections and expanded travel options. Through codeshare agreements, travelers can enjoy the convenience of booking flights with multiple airlines.

Partnerships with hotels and car rental services allow passengers to integrate their travel arrangements, making it easier to plan their trips. AirAsia's loyalty programs provide opportunities for passengers to earn and redeem points with partner companies, unlocking additional benefits and rewards.

Sustainability and Corporate Social Responsibility:

AirAsia is committed to sustainability and corporate social responsibility. The airline actively engages in environmental initiatives to reduce its carbon footprint. Community support programs are in place to give back to the communities it operates in.

AirAsia prioritizes employee welfare and has implemented diversity policies to ensure an inclusive work environment. The airline maintains transparency in financial reporting and upholds ethical business practices. Its sustainability efforts have been recognized through various awards and accolades.

User Reviews and Ratings:

AirAsia receives positive reviews and high ratings from users across various sources. Customers are generally satisfied with the airline's services, praising its affordability, reliability, and customer support.

Common positive experiences shared by users include the airline's competitive prices, comfortable cabins, and friendly staff. Negative experiences are relatively rare, but occasional complaints may arise regarding flight delays or customer service issues.

When compared to its competitors, AirAsia consistently receives favorable reviews, further highlighting its commitment to providing a quality travel experience.

How to file a complaint about AirAsia?

1. Log in or create an account: To begin, please ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, succinctly summarize the main issue you have encountered with AirAsia. Make it specific and clear, such as "Unexpected Flight Cancellation by AirAsia without Refund".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience with AirAsia. Include key areas such as booking issues, flight delays or cancellations, customer service interactions, baggage problems, or any discrepancies in charges or refunds. Mention any relevant transactions, including dates, flight numbers, and booking references. Clearly articulate the nature of the issue, steps you took to resolve it, including any communication with AirAsia's customer service, and the company's response or lack thereof. Explain how this issue has personally affected you, whether it be missed events, financial loss, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your claim, such as receipts, boarding passes, correspondence with the company, or screenshots. However, be cautious not to include any sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with AirAsia. In the 'Desired Outcome' field, specify what resolution you are seeking, be it a refund, compensation, or a formal apology.

7. Review before submission: Before submitting your complaint, review it carefully to ensure that all information is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all details are presented in a logical order.

8. Submission process: After reviewing your complaint, click on the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, make sure to check back regularly for any updates, responses, or requests for additional information from either ComplaintsBoard.com or AirAsia. Stay engaged with the process to maximize the chances of achieving a satisfactory resolution.

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AirAsia contacts

Phone numbers

+60 160 085 8888 +1 (844) 727-4588 More phone numbers

Website

www.airasia.com

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Is ComplaintsBoard.com associated with AirAsia?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with AirAsia Customer Service. Initial AirAsia complaints should be directed to their team directly. You can find contact details for AirAsia above.

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Use this comments board to leave complaints and reviews about AirAsia. Discuss the issues you have had with AirAsia and work with their customer service team to find a resolution.