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ABX Express Customer Service Phone, Email, Contacts

ABX Express
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www.abxexpress.com.my
www.abxexpress.com.my

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1.0 750 Reviews

ABX Express Complaints Summary

3 Resolved
747 Unresolved
Our verdict: Engaging with ABX Express at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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ABX Express reviews & complaints 750

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Newest ABX Express reviews & complaints

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1:05 am EST

ABX Express rm6.40 to buy post slip??? wat!!!?

Today i went to post my parcel 2kg prepaid box at abx Pontian branch . And i fill in wrong address and i request a new posting slip. wat i really feel shocking tat they cant give me free posting slip they ask me to buy a new post slip and it costs RM6.40. wat!? r u serious?This is ridiculous. Of couse i w not buy, so ur staff using liquid to cover the wrong address, Other courier companies are not acceptable, they will give customer a new free slip! post slip always is free, who will paid RM6.40 to buy tat slip! never hear before, i'm doing online business for 3 years, tis is my 1st time try to support abx express, really dissapointed with abx express.

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5:42 pm EDT
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ABX Express courier service

I recently applied for a student visa, and had my passport delivered to my mailing address using abx. I was notified when the visa was processed, so I roughly had an idea when it would arrive.

A few days after the shipment was supposed to arrive, I checked the online tracking service and noticed it was sent back due to "bad address", though the mailing address was one that we usually use. However there were no calls or notification whatsoever from abx about that.

Are you saying that you couldn't find my address but you didn't even try to call me?! This is my worst courier experience so far.

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12:27 am EDT
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ABX Express shipment delayed!

I haven't receive my parcel since 13/5/2016 until now :( I was really regretful for choosing abx!
I called them again today, around 12.35pm and the customer service said she'll call me back within 10mins but I've waited for 2 hours more and I call them again, they said they can do nothing, wth
I've told the cs last week that I'll pick up my parcel at subang warehouse on my own(cs told me that my parcel was there), I purposely went there last Tuesday(travelled for 2 hours smtg)to get my parcel but they treated me rudely! and at last the workers there told me that my parcel have been send to my hometown area== I be like, alright that's okay, then I back to my hometown, I ask at their branch, they told me that my parcel haven't send to there, and it's still at subang warehouse. lol
then the next day I call them again, a Malay woman(customer service) answered my call and she even scolded me for keep calling them! then she said my parcel still at custom, they haven't get it and it's at PJ, kl..lol I really don't understand why can they give me so many version of excuses and how can they treat their customer in rude way. my parcel has been process for 2 weeks, I can track it at their website, but they said they haven't get my parcel from custom, what a joke!

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1:00 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

ABX Express - poor courier service and irresponsible

Screw abx! I was so regretful that I have chosen abx to deliver my tao bao items all the way from China! I don't really understand why abx can't deliver my parcel on time, I paid for the fees and the parcel has reach Malaysia and passed the custom before 13/5/2016, but until today(21/5/2016), I didn't even receive my parcel and when I check with customer...

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5:03 pm EDT

ABX Express delay shipment

Parcel have reach abs subang jaya warehouse since 12/04/2016, until today arrangement for this parcel, i had call customer service but unable to get the answer, i just want to know when can receive my parcel but abs customer service can't answer me and they advice me to collect myself. What kind of type for this service, very disappointed.

My tracking no: em3000082363 (4 pairs of vincci shoes)

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Zhi Qing
, MY
May 30, 2016 12:10 am EDT
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hi, have you receive your parcel yet? I'm facing the same problem too! they ask me to collect on my own at subang warehouse and I purposely went there last week but they told me that my parcel is not with them== really disappointed!

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1:08 am EST

ABX Express late delivery

Document send from KL Office on 21/12/2015 but until 3pm on 22/12/2015 haven't received our document. Called ABX Johor Bahru, clerk incharge said the doc at ABX Tebrau. Called ABX Tebrau clerk incharge said the document with the rider. I asked for the Manager number but the clerk incharge said that they don't have Manager the only have Supervisor Incharge Encik Mazuni H/P No : [protected]. Called Encik Mazuni and asked "if a document was send yesterday what time should reach customer office? he answer the next day in the morning." I complaint that I haven't received my document and asked him to check. Im not satisfied the way your supervisor incharge answered me. Very rude.

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Cici syira
, US
Jun 01, 2020 9:32 am EDT

Too stupid service...Tak payah buat business la kalau Hal customer pun tak reti jaga...barang dah sebulan tak sampai lagi... #JANGANGUNASERVISABX #BARANGTAKAMANAH

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Nur Asyikin
, US
May 12, 2020 8:07 am EDT

Late delivery . Item arrived 2 weeks ago . Already call many times but never respon . Pleaseeeee send my parcel ASAP !

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gan 88
, MY
Jan 05, 2017 1:26 am EST
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SHIPMENT SEND OUT ON 27/12/2016 UNTILL TODAY 05/12/2017.THE GOODS STILL NO SENDING. ALREADY CALL MANY TIME SAID THAT GOODS AT SUBANG WAREHOUSE. SAID WILL SEND IT UNTILL NOW STILL WAITING.. THIS BAD DELIVERY SERVICES LIKE THIS HOW LET US TO SEND NEXT TIME. PLEASE SEND MY PARCEL ASAP!

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Smart Art Mye
, US
Nov 16, 2016 12:46 am EST

late for 3days! called so many times to the subang branch but nobody to pick up the phone! customer service always gimme the same answer - i couldn't promise when is the parcel can be send!- [censored] ! customer service is to solve the problem but not just shirk the responsibility!

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Sharifah Al Shahab
, US
Nov 01, 2016 2:53 am EDT

Where is my parcel? Stupid courier service ever. I'm waited since 26 Oct but until now (1 Nov 2016) still haven't received my parcel. This morning at 9.30am i called to asked but they said will send it by today. Then i called again at 5.35pm and your staff said my parcel still pending on your side. BAD SERVICE...! Please send my parcel ASAP...!

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Yow
, US
May 19, 2016 7:38 pm EDT
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i still have not received but system delivered successfully call office no answer

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10:08 pm EST
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ABX Express stolen items

ABX Express delivered an package to my building, did not call me to inform me upon arrival, so left it at our reception, of course our security at the reception signed for it, later when I got back and opened it, the package is empty, from the outset it looked like it has been opened and sealed back, initially I thought it was the customs (until police told me custom don't do this). I brought the package to the branch store at Kota Kinabalu, the lady said will look into it and find out if this was how the package arrive from KL. Nearly 3 weeks later now, after few chase ups, they have replied saying I should contact the shipper. basically washing their hands. WTF? It is outright obvious it is opened by someone working either in ABX or the initial courier company. Surely it is not difficult to find who handled the package and had the means to scan the package knowing what is inside, as how it was opened surely points towards the person knowing what is inside, my real concern is if ABX Express Malaysia actually employ such staffs, this is a serious matter, and ultimately this just puts ABX's reputation down the drain. But obviously they do not care one bit, so DO NOT USE ABX EXPRESS EVER! I am less so annoyed with the item stolen but more upset the culprit is not caught and the company seems to embrace the behavior.

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ciaradavid
, US
Apr 26, 2016 12:43 am EDT

Agreed! ABX POOR SERVICES. Yesterday just collected my parcel at Abx kota kinabalu . My goods has been stolen, I straight away opened it and check and told them. One of the lady snap photos of my parcel inside and outside said will reported to China about this case. It's obviously opened by someone, stole it and sealed back.

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2:19 am EST

ABX Express sending parcel to wrong place and bad service

I send a parcel to a lady in Johor Bahru. ABX company sent it to the wrong person and that person called me and told me my parcel is with her. I called the head office and they asked me to call the branch which I send the parcel from. They told me they cannot do anything about it and wanted me to call the Tebrau Hub Center. Finally there is someone picking up the phone after so many times calling. I told them my problem and they checked the Airbill Number. They said there is no such Airbill Number in the system. They said the parcel haven't reach Johor and haven't been scanned for sending. But can you explain to me how will it get to the wrong person if it haven't reach Johor ? That person told me three parcels were packed together in a big parcel. Only one is hers and the other one is mine while another one is another lady's. She only realized that after she open up the large parcel. This is my first time using ABX Express and things like this happen. I'm pretty disappointed with your service. Besides, the workers in Tebrau Hub Center is not polite at all, they don't answer me when I talk to them or ask them questions. That is really rude of ABX company's workers. What I want for ABX to do is just to collect the parcel from the wrong place they sent it to and send it to the correct address. Thank you.

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kakyong
, MY
Dec 14, 2016 12:14 am EST

BAD SERVICES
staf bolh col my mom and sruh pickup sndri her thing... alasn yang diterima sebab sibuk dan x sempat nk hantar.. kepala bapak dia buat keje macam tu... this my fist time using abx.. tpi sngat mgecewakan... i pomise ni kali pertama dan terakhir sy guna.. dokumen y sangat penting boleh dibuat main2... x terfikir ke kalau dokumen tu hilang or dokumen tu sagat2 berguna kpada org lain... tolong abx.. please hire pekerja yang bertamadun sikit..

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11:40 pm EDT
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ABX Express rude customer service, slow in deliver parcels

We are an online company, we send out many parcels almost everyday to our customers. Our customers always do not receive the parcel on the next working day. we realized this happen mostly to our Penang, KL and PJ customer. ABX hold their parcel more than 2 to 3 weeks without sending it out. And when you call them to check on the status, they said it is because short of manpower. This is ridiculous. Other courier company dont have this 'short of manpower' issue, why ABX has this issue in every branch? We engaged ABX because we want customer to receive their stocks on next working day with reliable service. But looks like it is otherwise. If that's the case, we as well use normal post ! Their motto is 'Delivering Satisfaction Worldwide'. Nonsense!
And we do have an issue with their personnel as well, there is this guy named Adrian who are very rude while talking to his customer. When we asked him whether he knows he is very rude, his answer is 'it is not a big deal, and dont understand why we take this so seriously '.
Really disappointed with their service.

Read full review of ABX Express and 29 comments
Update by homeliving
Oct 04, 2012 9:37 pm EDT

We did try to call Siti Hawa Abdullah, ABX Country Customer Care Manager to complaint on ABX service and rude employees. But we called for continuously 5 days from Morning to evening, she never pick up her direct line at all. We wonder does ABX management personnel ever work in the office or they are holidaying all the time?

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jyesanngai
, US
Dec 12, 2019 4:32 am EST

abx express, how many time people complaint, service also like this...so shame
only know how to take salary but don't do your work properly...my parcel china to malaysia 4 days, abx batu caves to jinjang want 10days!? just close down your company.stupid

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veranica_
, US
Jun 22, 2019 1:21 am EDT

What the [censored]?! ITS 2019 AND ABX IS STILL [censored]ING STUPID. GULUNG TIKAR LA SIAL

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ThirtyFirst
, US
Jan 10, 2017 4:30 am EST

i'm so angry bout the services they provided . the person who was in charge to send the parcel didn't ring my doorbell yet he/she still blame me for not answering their calls . im a student i need to go to school, i wont be 24/7 holding my phone . he/she even said that thy've called me for many times . guess what ? i actually didnt receive ANY calls for them ! damn angry with their services . POOR SERVICES .

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Fyda
, MY
Sep 01, 2016 8:30 pm EDT
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Assalamualaikum & Salam Sejahtera, juz nak share sikit.. saya sgt2 tidak berpuas hati dengan sevice abx lately.. before this ok but lately your service very2 bad .. saya kurier parcel ke ipoh, sampai seminggu tak sampai2 ke receiver lagi.. bila i call abx ipoh, tanya bila parcel i akan sampai, the answer is.. "kita punya runner dah keluar la.. tak boleh hantar hari nie la.." esok i call lgi (on friday) "saya tak tahu la knapa runner tak bawak keluar your parcel ary nie mgkin terlupa." sabtu abx half day ahad abx cuti, so next week la kita hantar your parcel yea.." receiver parcel i bukan dduk di pendalaman pown, dari ipoh nak ke klebang tu tak sampai 30min..sakitnya hati.. macam mana uollss punya service? your staff tak tahu buat kerja atau macam mana nie? atau uollsss punya staff pilih2 barang untuk hantar? please la take note wahai abx kurier express..!

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Nora syuria
, US
Jul 14, 2016 8:06 pm EDT

Abx express very bad service, ABX is a rubbish courier service, Very stupid staff, every day call for pick-up, but no body come for pick-up, rubbish service, rubbish service, rubbish service especially Johor Bahru Branch, prices are expensive, but the service of "pesky"...Stupid courier service!..

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fenefene
, MY
Jun 01, 2016 8:56 pm EDT

Shipment History
TODAY IS 2/6/2016 (PARCEL PICKED UP ON 27/5/2016) IT TOOK 6 DAYS.. STILL HAVEN'T DELIVER TO ME!
CALLED THEIR CUSTOMER SERVICE TWICE, THE ANSWER WERE "I WILL CHECK AND CALL YOU IN A SHORT WHILE'' (NO RESPONSE AT ALL!)

TODAY'S DATE IS 2/6/2016 (STILL NO UPDATE FROM TRACKING SYSTEM)
Location Date Activity
PETALING JAYA 30/05/2016 20:03 Shipment on tracing
PETALING JAYA 30/05/2016 15:03 Shipment on tracing
PETALING JAYA 30/05/2016 15:01 Shipment on tracing
KLANG 30/05/2016 08:12 Route scan
KLANG 30/05/2016 08:12 Route scan
KLANG 28/05/2016 07:56 Route scan
KLANG 28/05/2016 07:56 Route scan
KLANG 28/05/2016 06:57 Shipment arrived at ABX facility
27/05/2016 19:50 Shipment forwarded to destination
PENANG 27/05/2016 18:38 Shipment information updated
27/05/2016 15:38 TRANSHIPMENT OUT -
PENANG 27/05/2016 15:22 Shipment picked up

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Subaash Suresh Kumar
, US
Apr 05, 2016 9:15 pm EDT

I've read all complaints here since 2012, but i just received a parcel from China via ABX...complaints here says ABX keep parcel in warehouse too long but mine only stayed in warehouse for few minutes... And out for delivery... But 1 thing is funny...the postman uses a normal motorcycle to deliver it, no any ABX written on his motorcycle... Basically im satisfied with ABX...Or at least im lucky ...tq

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Ahmad Faeez
, MY
Mar 18, 2016 1:54 am EDT
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Order SmartPhone from China using agent, was happy received the parcel, then the box was so light, it turn out, IT'S ONLY A SCREEN PROTECTOR, WHERE IS THE SMARTPHONE! i dunno who to blame, kastam? agent? ABX?

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Yu Qi
, US
Mar 04, 2016 1:15 am EST

i thought this post is in year 2016, however it is 2012...
until now still didnt have much of improvement...
today im also facing a same problem that mentioned above by others...
haiz.. it seems i should wait another few days...
no solution also after having a customer service call...

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Wei Loh
, US
Dec 08, 2015 9:20 pm EST

My advice is do not use this courier company, if you are sending valuable items, the items will have high chances of it being stolen by their staffs, and their attempt of delivery is awful, if they call do call you but could not get through, your item will just be sitting in their depot.

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7:48 am EDT
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ABX Express poor service, parcel not delivery also don't return back

We hv ship the parcel on 27/08/12 but until today 11/9/12, this abx express company still hold the parcel not delivery to our Kuala Lumpur customer, the reason they given is due short of man power. I daily contact them to check the status & request them to shipback to me if don't want to deliver. But until today they informed still informed me that short of man power cannot return back the parcel to me. I email them to claim the loss, nobody of Abx management to take action reply my mail & contact me.
This Abx Express (M) Sdn Bhd really very poor service & unresposibility.

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kamarul zamani
, US
Feb 12, 2024 2:52 am EST
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Every time this abx express parcel delivery guy comes to this taman sure he will scold using vulger words just because sucurity guard follow the taman rules regulation register every outsider entered taman

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Nurshirley Aida Madzihi
, US
Dec 25, 2023 3:41 pm EST
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Hai.. saya received barang basah. Seller sudah remark barang ini fragile. Tapi saya received basah. Bagi feedback as soon as possible. Thank you.

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Mitchell J. Lomodi
, US
Dec 18, 2023 9:08 am EST
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Bungkusan barang yg sya trima koyak..tolonglah abx prtingkatkan mutu pekerja..buang pekerja yang tidak jujur..masih ramai lagi yg ikhlas & jjur mahu cari rezki..bg peluang kepada mereka..

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Ieyda
, US
Dec 10, 2023 1:02 am EST
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bungkusan telah dikoyak dan hilang

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Mr Robin888
, US
Nov 26, 2023 1:41 am EST
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the abx courier contacted me during my very busy work hours.. and I explained to him that I am busy and have a very busy work schedule.. if it is true that he does not know my home address, he can just return the item at the abx place. .

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eddieeeeeee
, US
Nov 13, 2023 3:28 pm EST

pihak abx express tidak menulis alamat penerima dengan tepat (tiada no rumah) dan ini telah menyusahkan rider untuk menghantar barangan

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AnyNone11
Shah ala, MY
Nov 06, 2023 7:26 am EST

Date : 1/11/2023

Time : 11:02 a.m

Pemandu lori abx plate no VFT708 memandu secara laju & membahayakan pemandu kenderaan yang lain.

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Ahsubake
, US
Nov 05, 2023 9:41 pm EST
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Why bother opening two abx at the same region at the first place while hq give one abx 41 bag of parcel while the other one only 10? I’m runner from only 10 bag of parcel abx, I can only made rm10-20 a day. Why not fair and square 50/50. Equal amount. I want to work. I need money.

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suriana soh
, US
Nov 04, 2023 2:19 pm EDT
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Saya ada order barang di shoppe dari China, bila sampai Malaysia , barang tu ABX yang handle.. Saya nak tahu mana saya nak dapatkan no tracking ABX tu ya, sebab parcel saya sudah 2 hari out for delivery tapi belum smpai rumah pun. Bila saya call abx, diorg nak no tracking..tapi di shoppe tiada disertakan no tracking.

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Dzul Hayqal
, US
Sep 23, 2023 11:59 pm EDT
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Barang tidak smpai lg ke rumah. Status d shoppe kata out of delivery, tiba” btukar self-collect pula. aku call” nd pndai menjawab. barang ni spatutnya smpai 1/9 lgi.

ABX Express In-depth Review

Company Overview: ABX Express is a leading courier service provider in Malaysia, offering reliable and efficient delivery solutions to both individuals and businesses. With a strong presence in the country, ABX Express has established itself as a trusted name in the logistics industry.

Services Offered: ABX Express offers a wide range of services to cater to the diverse needs of its customers. From domestic and international delivery to express and bulk shipments, ABX Express ensures that packages are delivered promptly and securely. Additionally, they provide specialized services such as cash on delivery and reverse logistics.

Delivery Network: ABX Express boasts an extensive delivery network that spans across Malaysia and beyond. With strategically located hubs and branches, they are able to reach even the most remote areas efficiently. Their strong partnerships with international courier companies enable them to provide seamless global delivery services.

Pricing and Rates: ABX Express offers competitive pricing for their services, ensuring that customers get value for their money. They provide transparent pricing information on their website, allowing users to easily calculate the cost of their shipments. Additionally, they offer various pricing options to cater to different shipping needs and budgets.

Customer Service: ABX Express prioritizes customer satisfaction and has a dedicated customer service team that is readily available to assist with any queries or concerns. Their friendly and knowledgeable staff ensures that customers receive prompt and helpful assistance throughout the shipping process.

Tracking and Transparency: ABX Express provides a user-friendly tracking system that allows customers to easily track the progress of their shipments. With real-time updates and detailed tracking information, users can stay informed about the whereabouts of their packages. This transparency ensures peace of mind and helps to build trust with customers.

Reliability and Timeliness: ABX Express is known for its reliable and timely delivery services. They have a strong track record of delivering packages on time, ensuring that customers can rely on them for their shipping needs. Their efficient processes and dedicated staff contribute to their reputation for punctuality.

Packaging and Handling: ABX Express takes utmost care in packaging and handling shipments to ensure that they arrive in perfect condition. They provide appropriate packaging materials and guidelines to customers, ensuring that packages are well-protected during transit. Their trained staff handles packages with care, minimizing the risk of damage.

Additional Features and Benefits: ABX Express offers additional features and benefits to enhance the shipping experience. These include insurance options for valuable shipments, online booking and payment facilities, and the ability to schedule pickups at convenient times. These features add convenience and flexibility for customers.

User Experience and Website Navigation: ABX Express's website is user-friendly and easy to navigate. The layout is intuitive, allowing users to quickly find the information they need. The website provides comprehensive details about their services, pricing, and tracking options, making it convenient for users to manage their shipments online.

Overall Rating and Conclusion: ABX Express is a reliable and efficient courier service provider that offers a wide range of services to meet the diverse needs of customers. With their extensive delivery network, competitive pricing, and excellent customer service, they have established themselves as a trusted name in the industry. Whether it's domestic or international shipping, ABX Express ensures timely and secure delivery, making them a top choice for individuals and businesses alike.

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ABX Express contacts

Phone number

+60 380 843 111

Website

www.abxexpress.com.my

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