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ABC Financial, Norwalk, Connecticut Complaints & Reviews - SCAMMED

ABC Financial Contacts & Informations

ABC Financial

Posted:    SLT

SCAMMED

Complaint Rating:  86 % with 79 votes
Contact information:
Fitness Edge
Norwalk, Connecticut
United States
When I was unable to make my payment to ABC Financial for my gym membership at Fitness Edge, I called to cancel due to financial hardship. They instructed me to call ABC Financial to cancel my membership. Which I did and was told that I would need to pay my past due amount and that the membership takes 30 days to cancel and it must be in writing and that I would be responsible for the past due amount and the next month ahead. At that time, I was unable to pay both months, so sent my cancellation letter along with a check in the past due amount. I had many conversations with representatives at ABC Financial about my financial hardship and that even though it was a mere $68.50, times are tough and I cannot pay it right now. ABC took it upon themselves to NOT cancel my membership and continued to charge me $68.50/month. In my opinion, that is ROBBERY!!!
Comments United States Fitness Centers
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 20th of Nov, 2008 by   Nicole +1 Votes
I completely agree with you...ABC Financial is the most ridiculous company I have ever worked with. They are telling me that because I put my account on hold for medical reasons last year that I cant cancel my membership for another year. I asked why and they told me because when I freeze my account it extends my contract so I said hmm ok well Ill check my contract and sure enough it is not written in there at all. They actually laughed at me when I said that because they said I should assume thats what a freeze was, I said umm excuse me this is a CONTRACT not a piece of paper based on assumptions. They are still fighting me. I thought my membership was cancelled last month because I signed a membership cancellation and then i had to call which I did and they are saying I didnt call. I have never had so many problems. They take money out of my account without my permission all the time and its illegal. Another thing...when I said I WAS cancelling they said I need a doctors note so I said well what about the one my doctor sent you last year saying I could not work out for 8 months. They actually told me that I have to have a permanent disablility...well thats odd because the CONTRACT states that I have to have a doctors note that states if I cant work out for 3 months or longer than I can cancel. However...Im being told that I cant. Im still in the process of fighting this and I will fight it until this ends right. One last thing...I do admit to having spelling errors, especially typing however my contract is terrible. It has at LEAST 6 spelling errors and several more grammar. I mean this is supposed to be a business right? They are taking peoples money that they dont deserve...I think they should at least use it to get spell check. =)
 3rd of Dec, 2008 by   Sharon Thomas +1 Votes
I totally agree this company is just amazing. I joined a local health club and didn't realize I'd need an attorney to check all the fine print in this contract. I have been trying to cancel my membership for 3 months now. It looks like I will save myself a lot of grief to just cancel my bank card since I have no intention of using this health club again. I have called ABC (4 times ) and gotten several different ways that will supposedly cancel my membership. I've faxed letters, talked to people at the local health club, emailed them, you name it. It is easier to get a divorce than cancel this contract. I can't believe companies like this think customers will want to do business with them again once they discover how they operate. I feel sorry for the local health clubs because I have no problems with the local club other than the fact they use ABC Financial for their contract management. I should have known their would be problems when the bank draft shows up as ABC Fitness Express. When you google that, no business shows up just complaints. I had to call the bank and get the phone number which then links to ABC Financial. If you go to ABC Financial"s web page there is no way to contact anyone. That was danger sign #2. Another thing that surprises me is that ABC Financial has a "satisfactory" rating on the Little Rock BBB web pg. I don't know what it takes to warrant an "unsatisfactory" rating. I suppose contract companies like these are 1 more advantage to buying exercise equipment to use at home and forget the local health clubs.
 22nd of Jan, 2009 by   workingman +1 Votes
You signed the agreement containing all of this info. Don't blame the billing company for YOUR "financial hardship". People used to walk into the gym I worked at holding a $5 starbucks claiming that they had a financial hardship. Riiiiiight. Good one. You should take up stand up comedy. Pay your bill. You signed up for a cell phone plan for a two year agreement. Did you call them and cancel when you had this "hardship" too?? Probably not, and they have a $175 early termination fee. Take responsibility for your actions. When it says 12 month agreement, it's a 12 month agreement. Not 3 or 4 or how ever many you feel like paying. Go ahead and call your auto loan rep and ask him if you can get out of your car payments because of your "financial hardship".
 5th of Feb, 2009 by   WiOpenHouse_dot_com 0 Votes
I paid termination fee, and I pay my bills, why do you think I have a high credit score over 800, ABC Financial and Golds Gym are the BIGGEST SCAM and this economy they are hurting to keep customers, but not this customer... Keep billing me until you run out of stamps or money, I am on total disability, thanks to US Army that didnt have money for airborne rangers... I pay my bills and have NO DEBT... I was a working man, go back to the gym, and worj for $6.00 an hour or min wage since working at the gym allows member discounts to lift weights, gruntttttt, or GUIDO or fudge packer, whatever name makes you feel better than other people becuz your an honorable working man bashing people from behind a computer... are you unemployed or JEALOUS, guido - 80 definitions - A sad pathetic excuse for a male;
 9th of Feb, 2009 by   huntinman 0 Votes
My girlfriend and I are both in college and signed up for a memebership at anytime fitness. We both knew we were going to transfer to a different college during spring semester. We looked at the anytime website and it said they were putting in a gym soon at the city we were moving too. BUT when the time came anytime backed out and we needed to cancel. SO BIG BAD WORKING MAN what would you do when they ABC tried to charge us for two extra months of membership we cant use and a 75 dollar cancellation fee. I said BS and then was forced to pay. Airbone Rangers are bad azz by the way.
 8th of Apr, 2009 by   Excusehater 0 Votes
A contract is a contract. Stick to it or pay the penalties. If anyone and everyone could violate a contract well than maybee your bank can say hmm were gonna sell your house because we have no money and cant afford to cary your loan anymore. Oh but wait that cant happen because you have a mortgage or in other words a contract. Man up and stop using the military as a scape goat because you signed a contract to join that too. Anyone who served in the military hates idiots like you making excuses. If your in such hardship how are you on the internet. Good luck fighting the largest collection company in the fitness indusrty POSER.
 22nd of Apr, 2009 by   self server 0 Votes
They are a complete fraud.

I moved from the gym area to another part of the state so I had to cancel my Anytime Fittness. I just went out and bought a treadmill and weight set for myself. It was cheaper.

Sure I SIGNED the agreement but I also paid the cancellation fee, and I am still fighting them on charges to my account.

A contract does not absolve them from completely inept, misleading and outright fraudulent behavior.

A contract is a contract, but remember FRAUD IS A BAD THING.
 24th of Apr, 2009 by   SAD -1 Votes
I moved to another estate a month before my contract was over, I called them 4 months later to pay that last month, they told me my contract was renewed because I never send a cancellation letter.

I call collections (Vision Financial Corp ) after the Gym send me there, I tried to settle...two girls tried to pressured me to pay...right that second...I told me...YOU SEND ME A LETTER TO MY OLD ADDRESS I moved to another estate...send me a new one...so that I have it in writing...GAVE THEM MY ADDRESS...never got it...call again...the girl said...YOUR CHOICES ARE...FAX/ EMAIL...I said...I said...I want it in writing...she said...my manager said we can't...hahaha...I said...by law you are supposed to...things went from bad to worst...then I called again...the same girl said...fine give me your address...AGAIN...then she said...now you have to pay more...the 180 I told you was an offer if you paid right that second...WHAT...again things went not too good..I said...lets start by you sending it to me in writing...and we go from there...AFTER 3 CALLS...AND ABOUT 3 WEEKS...WITH NO LETTER...I call the gym...I said...people keep giving me a different number...the gym gives me one...the collections give others...who do I pay...never heard from the collection offices again...THE GUY SAID...(MIKE)...YOU PAY 180 AND WE ARE DONE...I CALL...AND WE TAKE YOU OUT OF COLLECTIONS...I SAID...LET ME CALL THEM...I DECIDED TO PAY THE GYM...TRUST THEM...ANYWAY...collections never send it to me in writing...I said...I'll trust the gym...even when I have nothing in writing...I call the gym next week...I ask for mike...another mike comes to the phone...THE GENERAL MANAGER ON THE GREENWICH GYM...HE PULLS ME INFO...and said...what number the the other person gave you... said...180 something...and so did collections...HE SAID...NO YOU HOW 500...OR MORE...I said...NO WAY...but I don't even live on the estate for about 9 months...I said...just last week they gave me 180...how can this be..? So...I WAS MORE CONFUSED THEN EVER... I CALLED COLLECTIONS...THE GIRL WHO ANSWERED WAS REALLY NICE...Heather...SHE SAID...WE JUST SEND YOU A SPECIAL OFFER TO SETTLE FOR 143...I SAID...BUT THE GYM JUST OLD ME THIS...she said...no pay now and you are fine...I said...can you send me an email?...she said...yes...she did...I pay her...she said we are settle...I call the gym...I said...I settle I payed...now...do I send you that cancellation letter?...the woman...I had just speak to her manager less then 2 hours...VERY RUDE WOMAN...ALEXANDRA...she said..."you payment to collections was canceled...you owe us 600...period...no...sorry...collections info was not updated...we just updated...AFTER I SPOKE TO HER MANAGER...MIKE...he said..."I am the general manager...you deal with me..or collections...there is no one else here above me to deal with..."...I said "fine if I have a choice no to deal with you...bye..." and hanged up...I called collections...same girl Heather and her manager both were nice...took my complaint...TOTAL MESS...SUCH A BIG DISORGANIZATION...DON'T EVEN CALL THE CORPORATE OFFICES...I CALL 30 TIMES...EVER FEW SECONDS UNTIL A LIVE PERSON ANSWER THE PHONE...WHO KNEW NOTHING...AND DIDN'T CARE...

I MAY START MY OWN BLOG ABOUT THIS GYM...AND FIND OUT HOW MANY PEOPLE ARE IN THE SAME BOAT...
 22nd of Jul, 2009 by   Krispav +1 Votes
I had the same terrible experience with ABC financial. I signed up to use the gym - three months into the membership I found out I was pregnant. I stopped working out and froze the account. My husband and I moved out of the state before the freeze was scheduled to be over and I called to cancel the account. I was told that I had to come in to the gym and fill out a cancellation form - obviously can't do that because I now live 18 hours away. I called ABC financial and was told to fax in a copy of my new license to cancel the account. I did that and was told they never got it. I mailed a letter with a copy of the license - they didn't receive it again. Now I'm getting calls from them saying that I have to pay the monthly membership fee, plus a cancellation fee - plus late fees. It all adds up to over 100$ and growing. I can't tell you how many phone calls we are getting - now from collection agency that says they have numerous complaints similar to mine. I can understand people need to be responsible and read the fine print, but this is ridiculous. You can't always plan out what is going to happen over a 12 month period in your life. Any suggestions on how to proceed with collections would be appreciated!
 19th of Aug, 2009 by   ugadawgbeast 0 Votes
I understand that conditions change in a 12 month period, but its about personal responsability! A man is as only as good as his word! When you sign an agreement managed by ABC financial you are agreeing to make a certain amount of payments. If your account is frozen and you are not making the payments then its frozen in time as well. I am the owner of a gym that uses ABC and ultimately the GYM has the control over the decision of your agreement. If you know your going to move and you still have 6 months left on your agreement, well you still have to pay for that 6 months, but just make it in writing that you want to cancel at the end of your agreement. Most contracts are on a auto renew program that renew month to month at the end of the original agreement. It still takes a 30 day "WRITTEN" notice to cancel. Go to the club and make it in writing and just get a copy that was signed by management/ownership for your records. If money continues to be drafted then you have the documentation to proceed with legal action. ABC is usually not to blame, although sometimes they are! Usually its the club management or ownership that drops the ball or is misleading! I always tell my club members the ways to correctly cancel the agreement. It's shady club owners that give this business industry a bad name! Sorry to those who have had issues! Always try to deal with a non franchise gym! usually you can get to the top person to take care of you!
 4th of Dec, 2009 by   1969JoyCA -1 Votes
I agree that if a contract is signed, then you must oblige to what the contract entails. However, with ABC Financial, they create their own rules outside of the contract. For example, if you move should cancel your membership for any reason. You have to submit proof to them within 30 days, rather this be medical, relocation, etc. There will also be a cancelation fee of $50-$100. However, the contract does not say that if you have an un-paid balance, you must pay the unpaid balance by the due date, otherwise your services will NOT be canceled and billing will continue. This should be in the contract and documentation should be easily available to the consumer.

What ABC financial does, like a lot of crooked companies, is the 90 day hold method, which means that they hold your account for 90 days without notifying you via mail or phone. After the 90 days they then forward your account to collections.
It is not ethical, and in some states, not legal for them to not mail you a correspondence.

If you encounter such practices, I would recommend contacting your local consumer advisor, attorney general, and better businesses bureau. We have to take a stance against these types of companies.
 10th of Dec, 2009 by   HannBann -1 Votes
I agree a contract is a contract...I signed a 12month contract but moved over 1700miles away with 2 months left on my contract. I paid my last two months membership fees and thought after my 12months were over that it would stop unless I signed a renewel with my gym (this is how my tanning membership is so I assumed my gym was the same). I was wrong, my bank account was drafted again for membership fees. So I called my gym right away, they told me it was fine...I signed a 12month 'open-ended' contract so all I needed to do was call to cancel on their end but that I would need to call ABC Financial to see if I could be refunded the fee's they had just drafted from my account. So I called ABC Financial and was told 'Oh, we can't do that!' they would need documentation from my gym if they drafted in error. I didn't want to deal with it...I figured it was my fault for assuming my membership would just stop so I was out that money. I did give the lady from ABC Financial my new address when I told her the reason I wanted to cancel was because I moved. She said I could fax them a request to stop drafting from my bank account but she would have to wait for a cancelation request from my gym before she could actually cancel my account out completely. Okay, so Im good to go...I thought. I had my gym cancel my membership and ABC Financial said they were just waiting for a notice from the gym.
Well...the next month I noticed my bank account was off by about $35, I checked and sure enough ABC Financial drafted from my account again. I called my gym to find out why they never canceled my membership as I had requested. I was told that in their system my membership did show canceled and that they don't send anything to ABC Financial. The person from the gym said I just need to call ABC Financial and tell them I signed a 12month 'open-ended' contract that is now up, and that they only needed my reguest to cancel over the phone and nothing else needs to be done. So I call ABC Financial, and was told the same thing as the first time I called them. I was frustrated so I told them to forget it and called my gym back. My gym said they would "look in to it" and let me know if I needed to do anything else. The person at my gym also suggested that I put a stop on my bank account just to make sure ABC Financial wouldn't be able to draft from it anymore, so I did.
Another month has gone by and last night I received I nice little letter from ABC Financial stating that I know owe them $68! This may not sound like a lot, but it's the holidays and I am counting pennies everyday to get by. I was outraged when I saw this! I called ABC Financial immediately...and spoke to an Andre. He told me the exact same thing the first lady did "We need documentation from the gym before we can cancel your membership billing account". I told him everything that had happened, then was asked if I could hold. I was on hold for over two minutes and was then disconected. I called right back and spoke to a Myron. He again told me the exact same thing...I told him I just wanted to speak to a manager or supervisor so that I could get this straightened out. I was on hold for several minutes before I was transferred to a supervisor named Sherry. I spent over 27minutes on the phone with Sherry, to have her tell me I actually have to go into my gym and sign paperwork to cancel my membership. She gave me an address and number of another gym close to my new address that could do this for me. I asked for a good phone number to call in case this other gym has no idea what she is talking about just like my first gym had no clue. I went round'n round with her before she finally gave a new number to me. After speaking to Sherry I called both the gym my membership was with along with this new gym and left messages for both.
Well, after a full 24hrs and no callback from either gym, I just decided to call the new gym. I was told by this gym's manager that I don't need to come in and sign anything...I just need to send him an email with my gym membership number and that I want to cancel. He told me that in 30days my memebership would be canceled. I am not paying for another month! This is soooooo ridiculous! I'm getting ready to send the email to cancel to this new gym, so hopefully this will be the end of this ordeal!
 21st of Dec, 2009 by   KAITTTT -1 Votes
I have agreeed I tried to cancel my membership because of medical reasons and i moved away from my original address and they won't allow me to cancel it. Also when I signed up for the membership they said I could cancel it anytime and there won't be any complication and now they are trying to tell me I can't cancel it. DON"T JOIN ANYTIME FITNESS ABC FINANCIAL IS A RIP OFF.
 20th of Jan, 2010 by   ABCFinacialsucks -1 Votes
I was a member of Work out World and lost my job. Since I was unable to cancel my membership because I could not pay the cancellation fee, they allowed me to switch to a lower grade membership that would half as much. The cancellation fee I was told was $100, and my new monthly fee was $10/month. Come January, I'm billed $40 that I find out is a "rate-lock fee" I was never informed about. When changing my membership I was asked to sign an electronic tablet similar to when you sign for a credit purchase at a store. When I asked what it was for at the time of signing, I was informed it was just to acknowledge my change in membership and there would be no other fees. Long story short, an employee at Work out World and the Manage both states that the employee that had handled my membership was fired for doing this multiple times. I tried contacting ABC Financial with this information and they tell me that because I signed it I have to pay the fee. Problem is, they put my signature on a document without my knowing it, which is what scammer and frauds do. They told me they would "investigate" to see if I was eligible to my money given back, but was doubtful. I've recently filed a fraud claim with my bank as putting a signature on a electronic document that someone doesn't know about feels the same way as if someone where to forge my signature on an actual piece of paper.
 25th of Jan, 2010 by   disgruntled client of abc financial -1 Votes
What is needed is a class action lawsuit by a willing law firm to stop these scam artist. Also if you completely bombard their fax and e-mail maybe that would get their attention.
 15th of Mar, 2010 by   Big123 -1 Votes
ABC Financial Fitness Scam company !! ABC Financial is a Fitness Scam company !! This ABC Financial Company is a scam!! You are not allowed to cancel their agreement!! They will continue to bill you or try and destroy your credit! I was told by one of there reps... " If you close the bank account that we bill you from we will send you paper bills and report you to collections!" ABC Financial Fitness Scam company !! Every time you forfill their requirements to cancel, they bill you again and say they did not receive your documentation or they have something else you need to send them !!! ABC Financial Fitness Scam company!!! This was for Peak Fitness Charlotte NC !! SCAM SCAM SCAM!!!
 16th of Mar, 2010 by   krispavao 0 Votes
Anyone that has been scammed by ABC financial - go to the Better Business Bureau. I had a complaint and felt I was being scammed by this company. I went to the Better Business Bureau and filed a complaint with them and the issue was resolved. Go to the BBB's website and you can file the complaint online! It worked for me - as I am sure that ABC financial doesn't want the negative rating.
 25th of Mar, 2010 by   TIida -1 Votes
I agree that ABC Financial makes a practice of soaking customers for as much as they can get through the use of "unwritten" rules that do not appear in the initial contract. In addition, I believe that they count on the upheaval that tends to accompany major life changes such as moving or serious illness/disability to keep customers from noticing borderline fraudulent practices on their part. I joined a gym on a three-year contract, and approximately a year and a half later, had to move out of state. When I spoke to the gym about cancelling my membership, I was told that I needed to contact ABC Financial in writing at least thirty days in advance of the move. I did so, and received an email from the company several days later saying that in order to cancel my membership due to relocation, I had to provide proof of my move...within five days of receiving this email. Since I had to give thirty days' advance notice that I was moving, how, exactly, was I supposed to provide a copy of a utility bill or new driver's license, etc., reflecting my new address three weeks before actually moving? However, when I consulted my contract, I saw that this WAS stated there, so I decided to suck it up and pay for the extra month.

Once I moved, I scanned a copy of my lease for my new apartment and sent it to ABC Financial along with a second letter asking them to cancel my gym membership. This time I was told (via email) that email correspondence was unacceptable when sending proof of my relocation, and the lease with my name and new address on it was insufficient proof that I had moved. So I wrote yet another letter and sent a hard copy, along with a copy of my new driver's license and a utility bill with my name and new address on it. During all of this back-and-forth, ABC Financial continued to electronically debit my bank account for monthly membership fees. In my third letter, I expressly stated that I would pay the cancellation fee necessary to terminate my contract as soon as I was informed of the exact amount due (20% of my remaining contract). Finally I received an email stating that my cancellation was "pending" and would be complete when ABC Financial had gotten my cancellation fee of $119.00. I sent a check for this amount, along with a copy of this letter, in the mail the day after getting their email.

Two weeks later, when I checked my bank account online, I saw that my bank had put a hold on an electronic payment to ABC Financial in the amount of $154.00. When I called ABC Financial to ask what in the hell that was about, they told me they had made an "error" and "accidentally" billed me for both the cancellation fee of $119 and my monthly membership fee of $35. Someone please explain to me the logic of charging to continue and cancel a membership at the same time? The customer service representative was very friendly and promised that the error would be corrected and the payment would not be deducted from my account. Two days later, I got a letter from ABC Financial requesting me to update my bank account information with them, because they had been unable to process a payment. (Yeah, ABC, because my bank is smart enough to spot a scam when they see one.) They were demanding that I update my account information so that they could "collect on a debt" and threatening to turn me over to a collection agency if I did not do so promptly.

I called ABC Financial again and was told that my check for $119 had been received and deposited the day before...and yet my membership had still not been "officially" cancelled. And if I hadn't called and brought it to their attention, the company was apparently going to both deposit my check and debit my bank account electronically for the same payment--effectively taking it from me twice. Supposedly my membership is now 100% cancelled, but just in case, I'm going to contact my bank and request that they not process any more transactions with ABC Financial.

In conclusion, either this company thinks its customers are the stupidest people alive, or its employees actually ARE the stupidest people alive. My advice to anyone looking to join a gym is to find out in advance who handles the billing, and to boycott any club that deals with ABC Financial. Not only that, but let the gym employees know WHY you won't join a club that deals with this company and subjects its members to ABC's unethical and/or incompetent business practices.
 22nd of Apr, 2010 by   David_in_Atlanta -1 Votes
I was thrust into the hell hole of endless ABC Financial charges even though I did everything exactly as stipulated in my Anytime Fitness contract to end the contract and could prove it (with contract, photocopies of letters, USPS delivery confirmations, etc.). Thankfully, I had the foresight to use my American Express card and to keep photocopies of everything. I disputed the bogus charges with American Express by opening up a dispute on their website and then mailing an explanatory letter and photocopies of all the relevant documents to American Express. Upon receipt, American Express IMMEDIATELY suspended the charges that I claimed were bogus and told ABC Financial to IMMEDIATELY stop billing my card pending further investigation. After a month or so, American Express wrote me to say that the suspended charges had been made permanent and that ABC Financial had been instructed to NOT MAKE FURTHER CHARGES TO MY CARD.

Some advice to anyone joining a fitness club or gym:

1) Do NOT sign a contract that has any kind of automatic renewal. Strike out any clause that has automatic renewal and write in the margin, "No Automatic Renewal" and have the gym representative initial those strike-outs. Make sure the strike-outs are on all copies off the contract. If the representative won't go along with this then just walk out.

2) Make sure you get a copy of the signed contract (with the initialed strike-outs) and keep it in your files.

3 ) Pay for the entire year with a check. Don't give them your credit card number and don't use a debit/check card.

4) If you must pay on a monthly basis for financial reasons, pay with a credit card from a company that will stop payment and reverse charges on behalf of those who can demonstrate that they are in the right (your contract, etc).
 18th of May, 2010 by   NJMom1 -1 Votes
I had a similar issue with ABC Financial - after completing my 12 month contract they automatically renewed my account for a month to month basis. I sent an email via the Retrofitness (the health club) website requesting to cancel my account. This was in March - they never responded. The card on file with ABC expired, so I didn't bother to give them the new one as I wanted this account closed. Late April, received a letter in the mail from ABC stating my account is past due. I called them directly to cancel my account. The woman I spoke with was nice and confirmed I completed my contract; however, then proceeded to state that I have to send a certified letter to them making the request to cancel, that it could take up to 60 days for the cancellation to occur (ridiculous!), and that charges will incur during that timeframe. I refused to pay. Sent out the certified letter first week in May. Yesterday, I received a statement from them stating I now owe them approximately $100 (contract was for $20/month - April and May payments do not equal $100) and that they A. will not cancel the contract until payment is made and B. charges will continue to accrue until payment is made. Yesterday I filed a complaint online with the Better Business Bureau and today I received an email from ABC with a new cancellation statement adjusting what I owe them to be April's payment of $21.39 and that's it. If you continue to have issues, I suggest going straight to the BBB and file a complaint.

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