Complaint Rating:

Company information:
A&E Factory Service
Washington
United States

A&E Factory Service has the most horrible reputation for customer service and they deserve this reputation!!

I scheduled an appointment for 01/08/08 at between 8am-12pm for them to come out and look at a faulty Whirlpool Dishwasher (Thats only 14 months old)

on the afternoon before they were supposed to come out, they called and said they need to reschedule for between 1pm and 5pm because the technician wont make the original time. We some reluctantly moved some of our own appointments out to accommodate A&E Factory service's request.

5PM came and gone - they were a NO SHOW for the already rescheduled appointment - they wasted 10 hours of my time!

I called them at 5:20PM and asked why are they not here, the person said that the technician is running late and will only be there in maybe an hours time.. I could not wait around any longer as I was now also late for an already rescheduled apointment of my own (whch i had to move because they could not honor the first appointment they had)

They never called to inform us they are running late for the rescheduled service time, they just never show up - They also were not willing to reschedule for the next day - They said they will call me back the next day and try to come out on monday.

monday came and monday went - I called them again on Monday afternoon at 4PM - and asked no one called my back?? They refused to come out any earlier and we now have to wait for 7 days past the original appointment until they have a regular schedule opening.

I filed a Better Business Bereau complaing - but looks like they already have a number of outstanding complaints that they never respond on..