Hello. This is Richard Rost. I am the president of 599CD.com. Allow me to address this complaint. First of all, we're a small company, so I take complaints like this VERY seriously.
Now, you didn't leave any identifying information in your complaint, so I can only TRY to guess who you are. I looked in my database for all orders between $150 and $200 placed after 1/1/2011. That resulted in about 15 orders. Of those orders, NONE OF THEM had registered complaints via email or the customer service form on my web site. It's all saved and tracked meticulously.
There was ONE customer who complained via my chat room that he had not received his order. His name was William. He placed his order on 2/16/11 and it was shipped on 3/1/11. While we usually ship orders once a week, I personally had a death in the family in February, and since we're a small family business, there was a bunch of orders that were delayed a few weeks. In any case, my web site CLEARLY states that all orders can take "SIX TO EIGHT WEEKS" to arrive in case of unforeseen circumstances like this. Since 90% of my customers are people who watch their lessons online, this is usually not a problem. Like I said, in NORMAL circumstances we ship once a week, and people have their orders in about a week. All of this is clearly stated on my web site.
Now, like I said, I take complaints like this VERY seriously. If this is not William, then I apologize. If it is someone else, PLEASE contact me via the customer service form on my web site and I'll be happy to take care of your issue. If you still haven't received your courses yet, I'll make sure that you do.
Customer satisfaction is VERY important to me. I've been in business since 1994. I've had 599CD.com online since 2001. Search the web, you'll find VERY few complaints about me. I have over 20, 000 very satisfied customers worldwide. I don't build my business on charging people and not delivering. The vast majority of my business is built on REPEAT customers.