Complaint Rating:

I purchased a 52" RCA HDTV in 2004 and just yesterday, when I went to turn it on the screen would not come up. There is no sound or picture, I have tried all the options in the owner's manual, but still nothing. I called the customer service team at RCA, but got now where. I informed the rep what the situation was, after she had gone thru all the procedures with out any success, she referred me to an "authorized" repair service in my area. I asked if RCA was going to cover the house call or the repair. She said that since my warranty was over I had to pay out of pocket. It was as if my TV was designed to shut down as soon as my warranty hit its expiration date!!! Which was 2 months ago. This has never happened before. I have not called the repair people, but come on, the price will be outrageous, we all know that!!! I think that this is nonsense, i believe that a manufacturer should stand by their product and guarantee the product to work past its expiration date. I would like to get some feedback about this situation.