Complaint Rating:

Our washing machine has been down for almost three weeks now. Approx. two weeks ago we called A&E Factory Service and they sent a technician to check the washer. He looked over the machine and left telling us that he would order parts and that they should be here next week. Since they only come to our town twice a week he could possibly fix it next week. Well no parts arrived in time for him to fix it next week. So we called their toll free number only to be informed that more parts were ordered than the technician told us and they were on back order an additional three would be required to get those parts. I filed a complaint and was told that customer service would be in touch with me in 24 hours. That time has expired with no one returning my call.