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Afni Collections Complaints - These rip-offs must be punished for what they are doing!

Review all Afni Collections complaints

Afni Collections

Posted: 2007-01-10 by Vicki [send email]
These rip-offs must be punished for what they are doing!
Complaint Rating:  92 % with 346 votes
I received a collections notice from Afni, Inc., also Afni Collections stating that I owed Verizon Communications a bill for an outrageous amount of $637.25. I only owe Verizon for my current phone service.

Verizon stated that I only owe for my current bill. I have never at anytime ever owed Verizon this amount. If I ever did, I seriously doubt if I would have any type of phone service available to me today.

When I went to their website, it is a fake too! These ripoff con artists need to be stopped and prevented from pulling this with anyone else. Also from causing Verizon a needless bad reputation.

The phone number they are using on the bill they sent to me is not even my correct phone number. These rip-offs need stopped and punished for what they are doing and trying to do!
Comments United States Collections Agencies
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Comments

497 days ago by Not Another Sucker [send email]
I received a "settlement offer" from AFI, Inc PO Box 3427 Bloomington, IL 61702-3427 for a Sprint long-distance account. I honestly can't recall when Sprint was my long distance carrier last, but I've not had a land-line for the past four years and I've not had a land-line under my name for even longer.

In any event, this letter came as quite a shock and caused me to wonder for quite some time how this could have happened; however, after spending a lot of time researching collection issues at bankrate dot com and reading the commentary here, I'm simply aggravated that I have to spend any amount of time and money resolving this fraudulent issue. Since I've already vested this much time looking into this, I thought I'd share my findings.

The Fair Debt Collections Practices Act cited by catlady above, is an approximately 10-page printed document issued by the FTC which details your rights as a consumer. I didn't want to trudge through all that, so I opted for the easy-to-read version at bankrate dot com entitled "Dealing with Old Debt," "How to handle a collection mistake," "Debt Collectors Calling?", "The do's and don'ts of dealing with collection agencies," "Statue of limitation on a judgment," "How to deal with debt collectors," "10 ways to fight back against a debt collector," "Debt, collection agencies and your rights," and most importantly, "Responding to a debt collector." You can locate all these article through a search of their website (search engines will not locate the articles). These are free articles available to the public at no charge or registration required.

The gist of the various articles is that selling unpaid debt to collection agencies (of questionable ethics it seems) is big business these days. The debt collectors probably don't have access to your social security number, UNLESS YOU GIVE IT TO THEM; just a name, amount owed, and address at that time. The collection agency will then attempt to find anyone with a name or address match, perhaps doing a search of any public database, like a search through Yahoo.com, Google.com, etc or an online telephone directory like Superpages.com or Yellowpages.com just by entering the full name of the person they are searching for or simply sending a collection notice to the current residence of the address match.

Do NOT provide the collection agency with any of your personal information (social security number and date of birth). Simply respond to their notice immediately using the form letter provided within the "Responding to a debt collector" article, and remember to send it certified mail, return-receipt requested. The collection agency is required by The Fair Debt Collection Practices Act to either provide proof of the exact amount of the debt incurred by means of bill or accounting form and all payments made to the account, or stop all collection procedures against you. Additionally, they may not provide undocumented collections to the credit bureaus (if you contest it and they can not provide proof, they can't add it to your credit report; if they do, you should contact the FTC). Also, if they continue to contact you on a debt they can not provide proof on, you should file a complaint with the FTC.

One other thing to mention is that debts seven years or older (based on when that debt was first reported to the credit bureaus), can not be included in your credit report (bankruptcies may remain for ten years). Additionally, some states have a statue of limitations on how long negative credit may appear on your credit report (it could be as little as five years). If these collection notices occur after this point, the credit bureaus may not include these debts onto your credit report and you should contact them to have them removed immediately.

Now again, I restate, this is all information I have gleaned from perusing some of the commentary here and articles from bankrate dot com. I am not an attorney and I do not claim to be dispensing legal advice. Feel free to double-check this information with bankrate dot com, the BBB, attorney general's office, your attorney, consumer credit counseling, your local research/reference librarian, etc.
497 days ago by Not Another Sucker [send email]
After my long post, I discovered another online compliant forum regarding AFNI, with a more concise detailing of what to do: http://www.ripoffreport.com/reports/ripoff231422.htm

I'm not sure if this message board will allow another forum's web address to be posted, but I hope it remains up long enough to do some good.
496 days ago by Fisher [send email]
I never cease to be shocked over ignorance of the general public. First of all, for those that can not find AFNI on the internet- are you monkeys? Go to Google, type in “AFNI” and the very first hit is their home page http://afniupsourcing.com. Once you are there you can go to “Contact Us” and you will find loads of information including www.AfniCollections.com where you can enter the account information on the collection notice that was sent to you and THE LAST 4 NUMBERS of your SSN. Collections departments ask for this to verify who you are for confidentiality purposes. They can not give your information that any Joe Blow that contacts them. If you still do not want to enter the information then hit the “Contact Us” button again and you will get AFNI’s phone number AND the web address for all 3 credit reporting agencies. Hell, skip the whole AFNI process and go straight to Experian, Equifax or TransUnion and get a 3-in-1 credit report for the meager $30.00. Stop being so cheap and stop complaining because you “only get one free report per year.” After all, it is YOUR credit and if you don’t care enough about it to get a credit report than it is probable you don’t handle your bills very well either- meaning you probably owe the damn money. If there is in fact a negative mark on your credit then file a dispute with the credit reporting agency and THEY WILL INVESTIGATE FOR YOU. FREE. Isn’t $30.00 worth all the time and frustration that you have all spent of this? Have any of you considered that ANFI, and collection agencies in general, have a team of lawyers going over the entire process with a fine tooth comb to protect them from ignorant people who like to yell, scream and waste the time of the BBB and FTC for what amounts to be no good reason. This is straight from the Experian web page…

We recommend you review your credit report carefully for accuracy because important decisions about your creditworthiness are based on the information in your report. If you find information that you believe is inaccurate or incomplete, then you have the right to dispute it free of charge. To request a dispute you first need a copy of your Experian credit report. Order online and receive immediate access to your credit report.

The Dispute process

Experian collects and organizes information about you and your credit history from public records, your creditors and other reliable sources. If you dispute an item in your report that you feel is inaccurate, then we'll contact the source of the information and ask them to check their records to verify it. Within 30 days, the source must respond to our investigation. They may verify the item as accurate, or they may ask Experian to update or correct the item.
We'll send you an email notice alerting you when the results of your dispute are ready to be viewed online and a link to your results, if you request online delivery when you dispute. It's the fastest way to know the results of your investigation!
Sometimes investigations don't take the full 30 days. You can check the status of your dispute investigation at any time to see what progress has been made.

Finally, the person that claims AFNI purchases debts from other companies. BINGO! That is what collection agencies do. They purchase accounts that were written off by Verizon, for example, because Verizon is tired of dealing with you dead beats. Verizon washed their hands of you and that is why you are no longer in their records. It is true that some companies will hold your file even after it was sent to collections, but not all companies do. I had a medical bill that I thought was taken care of by my insurance. When I got a collections notice for the unpaid bill I called the hospital and was told that they no longer had a copy of the bill on file because all the information was given to the collection agency. The hospital wouldn’t even take a payment because they no longer had an account to attach the payment to. Without a bill I could not file a claim with my insurance and the collection agency would not provide me with a copy of the bill, so I placed a 3-way call to the collection agency and the insurance company. I sat and listened to them ague about paper work and who was responsible for what, but I didn’t pay for it. I spent two hours on the phone, but I saved $130.00. If the debt is beyond the statue of limitations for collections then have a lawyer type up a simple one page letter asking them to stop attempting to collect or further legal action will be taken. If you can not afford a regular attorney, there are prepaid legal services for $12.00 per month that will write letters until the cows come home on your behalf. Let the FTC and BBB take care of the thousands of valid claims they have to deal with every day.
495 days ago by Catlady [send email]
MaryChain & Cristoff - Since both of you have already requested validation of the debt per FTC rules, and Afni has not provided that to you, they are in violation and you have a right to file a complaint with the FTC and should do so. I personally would not give Afni 'one more chance' as they are already in violation!

Not Another Sucker - I am the one that posted the information about Afni buying old debts, I am the one that posted information from the FTC rules, and I am the one that posted information that people are entitled to one free credit report per yer. I am also the one that posted the complaining to the FTC and BBB from the first notice is a waste of time, and they should send the letter of validation.

I don't recall anyone saying they couldn't find Afni information online, what I believe I said was no one could find any authorized NEWS publication (ABC, CNN, CBS, ANY type of newspaper) reference online regarding the number of these old or bogus notices that people are receiving.

I, and many others here, have no desire to deal with Afni on the phone or on their website. Only things in writing are legal evidence, so speaking to one of the lying wakkos that work for Afni or getting unverified information from their website is a pointless waste of time.

As for your comment that "people are cheap and don't care probably owe the money" - Many of these people are receiving BOGUS notices for services or phone numbers they NEVER HAD! I don't believe our reluctance to spend money fighting a bogus claim means we don't care or owe anyone money, it means we are simply angry we are forced to spend money by an unscrupulous company to fight it. However we are having to do just that to protect our credit rating.

The information you posted about the 3 credit reporting agencies for filing a complaint was helpful, but your attitude was not!
495 days ago by Catlady [send email]
I apologize to Not Another Sucker, my rebuke was directed at Fisher, NOT you. Your information was very helpful and informative. Fisher's was more attitude than helpfulness. Again I offer my apologies for mixing up the names.
494 days ago by Dan Powell [send email]
I did the certified letter to Afni and got a return receipt stamped with a signature... Today, bout a week later from the receipt, I got another letter from Afni with a plain typed listing of the charges from 1998. It looks like it was made on anyones home computer... I am unsure of what to do next. They never addressed the statute of limitations issue, or the licensing to collect in my state. The "verification" they provided is on a spread sheet they created. Any ideas?
494 days ago by Fisher [send email]
Catlady,
First, my message wasn't directed specifically at you, so don't take it so personal. My "attitude" is because there are so many people that 1) Claim they are being "scammed" without taking the right steps to find out if there is a legitimate claim against them. 2) Accusing companies of being somehow fraudulent because of their own lack of understanding and ability to research and 3) Who threaten lawsuits and all this other bullshit thinking that it means something. It doesn't. However, your advice on sending a certified letter of validation- doesn't work either. Think of how a company is organized. Do you think the person collecting and signing the mail has any authority over resolving an issue?

Dan,
Collection agencies will not address statute of limitations. Go to: http://www.consumerfraudreporting.org/debtcollectionsol.php and look up your state. The only thing you really can do is get a credit report from each of the reporting agencies and verify that the debt is on your credit history. If not, you can do nothing and toss the letters. If you want the letters to stop then have a lawyer write a letter asking for them to stop attempting to collect. If the information is on your credit report then file a dispute with each of the collection agencies (this can be done online) and at this time request written verification of the debt.
494 days ago by Catlady [send email]
Fisher - thank you for your lack of attitude today. I understand your frustration and share it at times.

Regardless of what we think people should already know, I feel if someone legitimately asks for help, I'll help them if I can within reason.

While the people collecting the mail at Afni are not in a position of resolving issues, the return receipt IS written official documentation that the company received the validation request and the date received, which may be needed if it goes to court and Afni says 'well we never received such a letter'.

------------------------------------------------

Dan - A lawyer should not be required to get Afni to stop sending letters. According to the FTC rules a consumer has the right to request that themselves, and unless Afni. strictly follows the FTC regulations they are in violation and the consumer has a right to file a complaint with the FTC for unfair debt collection practices.


TITLE VIII - DEBT COLLECTION PRACTICES [Fair Debt Collection Practices Act]
§ 805. Communication in connection with debt collection [15 USC 1692c]

(c) CEASING COMMUNICATION. If a consumer notifies a debt collector in writing that the consumer refuses to pay a debt or that the consumer wishes the debt collector to cease further communication with the consumer, the debt collector shall not communicate further with the consumer with respect to such debt, except --

(1) to advise the consumer that the debt collector's further efforts are being terminated;

(2) to notify the consumer that the debt collector or creditor may invoke specified remedies which are ordinarily invoked by such debt collector or creditor; or

(3) where applicable, to notify the consumer that the debt collector or creditor intends to invoke a specified remedy.

If such notice from the consumer is made by mail, notification shall be complete upon receipt.

(d) For the purpose of this section, the term "consumer" includes the consumer's spouse, parent (if the consumer is a minor), guardian, executor, or administrator.

---------------------------------------------------------------------

Dan & Fisher - It is true that Afni does not have to validate the statue of limitations, however they are supposed to send validation within 5 days on their own, and particularly if a consumer disputes the debt. Failure to do that is in violation of the FTC rules. Validation would include a current court ordered judgment.

§ 809. Validation of debts [15 USC 1692g]
(a) Within five days after the initial communication with a consumer in connection with the collection of any debt, a debt collector shall, unless the following information is contained in the initial communication or the consumer has paid the debt, send the consumer a written notice containing --

(1) the amount of the debt;

(2) the name of the creditor to whom the debt is owed;

(3) a statement that unless the consumer, within thirty days after receipt of the notice, disputes the validity of the debt, or any portion thereof, the debt will be assumed to be valid by the debt collector;

(4) a statement that if the consumer notifies the debt collector in writing within the thirty-day period that the debt, or any portion thereof, is disputed, the debt collector will obtain verification of the debt or a copy of a judgment against the consumer and a copy of such verification or judgment will be mailed to the consumer by the debt collector; and

(5) a statement that, upon the consumer's written request within the thirty-day period, the debt collector will provide the consumer with the name and address of the original creditor, if different from the current creditor.

(b) If the consumer notifies the debt collector in writing within the thirty-day period described in subsection (a) that the debt, or any portion thereof, is disputed, or that the consumer requests the name and address of the original creditor, the debt collector shall cease collection of the debt, or any disputed portion thereof, until the debt collector obtains verification of the debt or any copy of a judgment, or the name and address of the original creditor, and a copy of such verification or judgment, or name and address of the original creditor, is mailed to the consumer by the debt collector.

--------------------------------------

And to those of you whom Afni send additional letters requesting/requiring Social Security numbers, copies of passports etc. The FTC forbids a debt collector from doing using deceptive means to collect information about a consumer and you should be able to file a complaint with the FTC.


§ 807. False or misleading representations [15 USC 1692e]

(10) The use of any false representation or deceptive means to collect or attempt to collect any debt or to obtain information concerning a consumer.

------------------------------------------------------------

On an additional note, today was the 30th day since the two addresses at Afni received my validation request. I have not heard from them since.
492 days ago by Randall Baldwin [send email]
I have received a collection notice from Afni, INC stating that I have a Verizon account that have not been paid from 2001. The phone number listed for the account is not a phone number that I have ever seen before 909-384-8394. I have never had that phone number, or account, and I can't understand why they have waited 6 years to bring this to light. I'm concerned this is a scam and they are trying to steal money from us.

What have you done with your situation? Have they placed in on your credit report? I would love to hear your comments.
488 days ago by Big Picture Truth [send email]
I am also being harassed by AFNI for a verizon account.
The number which is being collected on was listed on the collections notice.

Strangely, the number did not exist when I lived in the state for which the number is assigned (a new area code was assigned in 2000, and I moved to the west coast in 1999).

I have complained to the attorney general. Afni responded to the attorney general's letter, stating that the number originated at an address in a town with a 777 prefix. The number on the collections letter has a different prefix.
This number could not have originated at this address.

Afni will not provide proof of the debt, but told the attorney general that it is confident that it is collecting from the correct person. Oddly, they are collecting on something that could never possibly have existed.

WIll complain to the Federal Trade Commission next. I am interested in the class action lawsuit being mentioned, please contact me at this e-mail address.
487 days ago by Catlady [send email]
And here I thought I was done with this Afni nonsense, NOPE.

Just today received the response to my letter of Debt Validation. Same as a few other people here have gotten it says things like "unable to investigate at this time. You have provided insufficient information to substantiate your claim" and that I must provide the following before they can 'investigate' "copy of driver's license, ID page of passport, proof of residency, receipts and current phone number". And at the bottom was a 'payment voucher' and enclosed envelope for me to be able to pay them.

Since they are in violation of the FTC debt collection practice laws for providing debt validation, for contacting me after I sent a Cease Debt Collection letter, I filed a complaint with the FTC and have sent a letter to my state's Attorney General.

I am also going to call Verizon to attempt to see if I can get a written statement that they have no such account for me. Only things on paper count in a court of law and I'm keeping everything I can get so that if Afni is stupid enough to attempt suing I can blast them, or if they continue to pursue this I'll have the information necessary to nail their butts to the wall on this.

I also today received the copy of my credit report and it shows NOTHING from either Afni OR Verizon on it, same as last year!

If Afni does to me what they did to Big Picture Truth in the above post then I will have to consult with an attorney as Afni is in clear violation of the law and I will also contact my local news station and see if they will cover this under one of their 'investigative' reports so Afni gets the bad press it deserves!!!

I'll keep everyone posted on what happens.
486 days ago by Catlady [send email]
Just an update.

I did manage to get hold of someone at Verizon. I explained what was going on and they thoroughly checked into their records. They have NO account under my name, NO account for my SS#, and NO information connecting that phone number to me in any way. I figured as much.

I also received the last of the credit reports, this one from Trans Union and discovered that this was how Afni got my name in the first place. In the list of companies that have accessed my credit reports, Afni is there, apparently they accessed it back in Sept. I double checked the other two and the 3 from last year and Afni did not do any checks on those. Kinda scary to think any company can simply do a credit check on you and fabricate a fraudulent debt then just keep hounding you with it.

I will still wait to see what the state Attorney General gets out of them, and I'm checking into the requirements for filing a complaint with the BBB and the USPS for mail fraud. I'm NOT letting this go without a fight.

I'll keep you posted.
486 days ago by Kelly [send email]
The representative told me this is for a phone during 1988!! Yep... 1988.. they must be desperate. I was going through a divorce in 1988.. I have no idea if this was mine or ex husbands..

I don't believe it's mine. I'd like to see some proof.
485 days ago by Jk [send email]
Adding myself to the list, hopefully it gets long enough for the government to take action. I also received a Collection Notice letter from Afni, Inc. PO BOX 3427, Bloomington, IL 61702-3427, for bill of $164 on a Verizon California Inc. account. I never even used their service before, let alone owe anything. Why has the government still not done anything to shut it down!!

What's more upsetting is, I still have to write back a letter to these jerks in Afni and send it certified in order to protect myself - wasting money and precious time. I hope these people rot in hell!!!
485 days ago by Marychain [send email]
Kelly, that debt is almost 20 years old! Heck, two more years and it can buy alcohol and gamble, for pete's sake! You didn't say if it was an AFNI rep or a rep for the original debt, but I would recommend you not talk to AFNI. A debt that old should be long gone, since I don't think even a bankruptcy would stay on your credit report that long. AFNI is most likely not at all able to report that against you to the credit bureaus, so if I was in your shoes, I wouldn't talk to them and certainly I wouldn't pay them anything that might resurrect that zombie debt. You should check the statute of limitations for collection of debt in your state to verify this, but it should prove to everyone here the kind lowlife scum that is out there pestering us with this ridiculous junk.
481 days ago by Catlady [send email]
*read my previous posts for more details on my ordeal with Afni*

GREAT NEWS UPDATE!!

Got another letter from Afni today!!

You're probably thinking 'why is she happy she got a letter from Afni?' Well this one says they investigated and surprise, surprise, the account has been closed! Well DUH!!

Funny thing is this is only 5 days since I got the letter saying they couldn't investigate because I didn't provide the personal information they wanted. Guess either they figured that they just plain weren't getting that from me and gave up, or the other letter was from a different department and was a standard response and this one is in actual response to the certified letter I sent them.

Either way according to this last letter they are no longer going to be bugging me! YAY! And I still hadn't even gotten that letter mailed out to my state's Attorney General yet. Maybe sometimes procrastinating for 5 days to proof read and revise a letter is a good thing? lol Saved me the postage anyways.

Anyways this is what today's letter from Afni says...

"This letter is to inform you that we have investigated your dispute related to the referenced account. based on the investigation this account has been closed. Afni, Inc. will take no further collection action. In addition, if this account has been subject to credit reporting, the credit reporting agencies will be directed to remove this account from your credit report. Please note, it may take up to 60 days for the account to be removed from your record at all of the credit reporting agencies. In the interim, you may use this letter as a notice regarding the status of the account. We apologize for the inconvenience this situation may have caused. Sincerely, Afni, Inc."

If I receive any further notices from Afni from any of their other departments, I'll simply enclose a copy of their own letter and send it back in their envelope. lol

-------------------------------------

KEY THINGS TO REMEMBER...

*DO NOT pay Afni a single dime until they prove you owe this!

*KEEP all letters from Afni in their original post marked envelopes and mark on it the date you received it!

*Send a debt validation letter (you can use the one I found online, link is in one of my earlier posts, include the certified mail number ON the validation letter before sealing it), DO NOT use your signature on your letters! Keep a PRINTED copy of the letter for your own reference and all mailing receipts.

*DON'T bother with reporting to FTC or BBB until Afni has refused to send validation!

*Send all correspondence to Afni by certified mail, return receipt (it's expensive but it is proof for your case if the situation progresses)

*DON'T send Afni ANY personal information, and DO NOT use their website, do everything by mail!

*DON'T call anyone at Afni, anything they say on the phone doesn't count unless it's in writing, and they may be recording the conversation and get you to say something that may be construed in a court as admission to pay which opens up the statute of limitations.

*DO call the alleged 'original creditor' and verify if they even show any account for you at all, BE SURE to get names of anyone there you talk to and dates!

*Get a copy of each of your credit reports to make sure all the info is correct!! See this FTC website for info on how to get free copies of your report
http://www.ftc.gov/bcp/conline/pubs/credit/freereports.htm

*If Afni refuses to validate your debt, THEN file a complaint with the BBB and FTC. Also write a letter to your state Attorney General, include copies of: previous letters to Afni, complaint filed with the FTC/BBB, dates of correspondence, and copies of the certified receipts. DO NOT let anyone have your originals!

-----------------------------------------------------

I wish all of you the best of luck dealing with Afni, and hope your situation resolves with a letter like the one I got from them today.

God Bless!
480 days ago by Sarah [send email]
Well good news for me. Got a letter today from Afni saying that they closed the account and yada yada. Pretty much the same letter saying they couldn't validate as others have received.

Hooray!
479 days ago by Steve Kilpatrick [send email]
I also received a letter from afni saying that i owed 186.00$, I called the number on the bill and after a 45 minute wait I finally got to speak to a human. I gave him my name and the acct. # on my bill and after a 30 minute argument with this guy, I told him that I would not be sending them one cent and that I would be contacting my attorney, yesterday I received a new letter from them saying that they closed my acct. and they will be taking NO FURTHER ACTION. Don't let these con artist's rip you off. Do what I did, call them and tell them that they can talk to your attorney, and you will probably scare these people off.
476 days ago by John [send email]
I recently received a letter from Afni. It is bogus. I have been working hard on my credit over the last few years and the last thing I need is a fake collection account ruining my credit.. Someone/we should do something about this place.
471 days ago by Howard Hughey Jr. [send email]
I was sent a bill saying I owed Charter Comm. $103.47.I know this is bogus,because I have service with Charter right now(cable,internet,and phone service).My wife pays the bill on the 2 of every month.I know we are not behind.This company is a fraud and needs to be stopped.

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