Clean-break.co.uk review: They have no intentions of returning my money 1

I wanted a Clean Break order drafting for my divorce. Rather than pay a whole load of money to a solicitor, I naively assumed that a company such as clean-break.co.uk would be able to do this for me, quickly and cheaply. I contacted them and asked them to send me a draft copy of one they had done before. They wouldn't. I should have known http://www.clean-break.co.uk/ was a scam.

They also tried to sell me a Wil, but luckily I said lets see how the Clean Break goes first. They said you must pay first, then complete their online questionnaire, then this information would be included in the Clean Break Agreement.

The staff on the phone knew all about taking money from me, but knew very little about the agreement and the work, which was what I wanted. I paid £87 plus VAT then they send a login for me to then input details online. I completed the details quickly, next day in fact and then phoned them to say I had finished and how long would it take for them to complete the agreement. They said 21 days.

They never mentioned it would take 21 days, and led me to believe it would be very quick, given I stressed I wanted this done quickly. They then replied saying they can’t do it any quicker than 21 days, so therefore wouldn’t even guarantee 21 days. I asked for refund, they said you must go online to their website, complete an online complaints questionnaire and somebody will get back to me. They then posted me a letter saying no refund.

They then asked me further questions such as my salary and pensions, which was not on the questionnaire. This is a stalling tactic, as they said my case is on-hold. I said I’ve already complained and also why are they asking more questions.

Basically each time you send them a message you receive a feeble response which always includes the following message at the bottom of their email: “Finally, please help us improve our customer service by taking a few moments to give some feedback on the quality of this email? Just click the link below that best describes how you would rate this email. It will only take a few seconds! Kindest Regards, Courtney Jensen”

My response to their stupid message on the bottom of emails would be – STOP ripping people off! My advice to the world is NEVER use http://www.clean-break.co.uk/ they are a SCAM and I’m sure they have no intentions of preparing an agreement, just as they have no intentions of returning my money.